I bought refund protection for some tickets and, following illness, was paid back in full. Amy, the person I dealt with, was great. The only reason I didn't give 5 stars is the proof I was asked to gi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A quick email reply and answer from Gemma in Customer Sevices to an online ticket processing issue I had. Speedy communication meant that I was still able to buy my 'LIONEL RICHIE' tickets before bein... Se mer
Exceptional Customer Service! I've booked VIP/Meet & Great for Calllum Scott for my Mum at Manchester May 2026. Although I've been to many gigs I've never done a VIP experience myself I was unsu... Se mer
Företaget har svarat
You would think updating the email address on your ticket account would be easy, right? Well not always, based on my recent experience with some ticketing companies. However, Gemma from Gigantic Tic... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Kontaktuppgifter
Storbritannien
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,3
Utmärkt
2 tn omdömen
Har besvarat 34 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Any form of understanding sadly lacking
I contacted Amy to say I could not attend an event due to injury. I offered a medical letter which she said you would need … A hospital discharge letter which was one of the pieces of evidence you required. However, upon receipt I was told that it was not acceptable as it did not state the date of the event ( 2 weeks later) and that further correspondence from a Medical practitioner was required. I then had to respond by stating I had a fractured leg ( clearly stated on my hospital discharge letter) and by the nature of that injury I would not be leaving the house on crutches for months let alone driving or using public transport in a knee brace into London ! I then received the most patronising email referring me to your Terms and conditions then agreeing to a refund “ On this occasion … blah blah “ then “ If this happens again we will require further evidence blah blah “ as if she was doing me a huge favour ! When in actual fact I had provided the discharge letter from the hospital, as stated by your company as a piece of legitimate evidence . Then her tone changed and it was all positive “ My pleasure” and wishing me a speedy recovery . It would have been nice if these kind words were at the outset of our conversations but no … Her tone changed because straight after she asked me to do a review and said it would be helpful to name somebody who had been helpful . Clearly all for her own gain.
Your customer service training is sadly lacking … A little bit of human kindness and understanding goes a long way in today’s world where everyone is out for their own personal gain. It’s not all about money … I mean how can you argue with a medical discharge letter from a hospital ??? Yet she did. Do you not think the NhS has enough going without having to re write things so companies like yourself do the right thing? I go to many exhibitions / events in London and will not be using your company again. Without customers you won’t have a company !
23 januari 2026
Omdöme utan inbjudan
Misleading Refund Practices
Gigantic has refused to issue my full refund after the event was cancelled by the organiser, keeping £18.10 in “booking fees.” I paid for a service that never took place, yet they insist on retaining an excessive fee that bears no relation to genuine admin costs. Their terms are presented in a way that leaves customers out of pocket when cancellations are not their fault.
I raised the issue directly, but they were unwilling to resolve it or refund the remaining amount. Their approach feels like a deliberate practice that disadvantages consumers and avoids accountability.
I will be escalating this through my bank, Citizens Advice, Trading Standards, and the relevant dispute channels. Consumers deserve transparency and fair treatment, not hidden charges and incomplete refunds.
5 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi Linda
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary.
At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events. I understand that you wish to contact Citizens Advice, and that is entirely your decision.
For clarity, you may find the following link helpful, which outlines guidance on refunds for event tickets:
https://www.citizensadvice.org.uk/consumer/event-tickets/getting-a-refund-on-an-event-ticket/
Amy was very helpful and sorted my…
Amy was very helpful and sorted my query out promptly. Very good customer service. Quickly easy and efficient.
5 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Do not use Gigantic!
I paid £95 for an event that was cancelled and was only refunded the “face value” of £80. Nowhere in the cancellation email was it made clear that I’d be getting only a partial refund.
According to their ridiculous terms and conditions, a cancelled event doesn’t even guarantee a full refund - which is unbelievable. Looking at other reviews, Gigantic try to justify this by saying they need to keep their business afloat. That is not the customer’s responsibility. We didn’t cancel the event, and we’re certainly not responsible for covering your operating costs.
If fees need to be recovered, take it up with the organiser, don’t guilt customers for wanting their money back. Finding out the event was cancelled was disappointing enough, but receiving only a partial refund afterwards felt like a slap in the face. Shame on you. Do not use Gigantic!
5 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office. I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events. I hope this explanation helps clarify the situation.
Scammers
Scammers , event was canceled and they deducted 40£ as they can only refund the face value of the ticket. Avoid at all cost!!
4 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi Peter
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office. I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events. I hope this explanation helps clarify the situation.
Charged fees for a canceled event
EDIT: It dose not clarify the situation. I dont mind booking fees if i get to enjoy the event. I am charged for the joy of visiting your website. You may have provided a service, but not to me, and you should take it up with them, not punish your costumers. I would have appreciated the difference as credit, or offer for me to pay face value for the next event. that would make sense? Since i already paid your services but didnt get them.
! Don't recommend !
I bought a ticket months ago for nearly 100£. I bought a refund plan to be on the safe side. A week before the event i was informed that the event was cancelled and i will get back 80. Why did i loose 20? They did not provide any service to me and yet i was still charged. Very disappointed! I will not book again with them!
4 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi Nicoleta
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly.
We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible.
The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events.
I hope this explanation helps clarify the situation.
Event cancelled
Event cancelled, they only refund face value - I have paid £26 for the privilege of using their website, not good at all.
4 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi Hayden
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary.
At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events.
I hope this explanation helps clarify the situation.
Very helpful with helping me sort a…
Very helpful with helping me sort a refund for an event which I was unable to get to due to public transport issues. Had to provide a lot of evidence, however Amy was really supportive and helped solve the issue. Very quick service too. Thank you!
30 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I purchased 2 tickets for a gig and not…
I purchased 2 tickets for a gig and not being able to pick seats, I find the seats are on the Level 3 and I don’t do heights. I managed to rebook seats on ground level so really pleased. Contacted customer services and Gemma was very understanding with my situation. Very efficient replied promptly and have refunded tickets at face value. Which is brilliant. Thank you Gemma excellent customer services.
2 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Gemma in customer service was a star
Gemma in customer service was a star. Friendly, genuinely helpful and prompt with replies. Answered my query re etickets fully. Bravo Gemma!
3 februari 2026
Omdöme utan inbjudan
Purchased two vip tickets for a gig &…
Purchased two vip tickets for a gig & could not attend on that evening, I've been dealing with Amy at gigantic, as the refund process website was/is a mine field she delt with my issue very professionally well definitely use again.
3 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Unfortunately had to cancel tickets as…
Unfortunately had to cancel tickets as been given surgery on the date of the event. They responded quickly, sent all documents as proof, Amy was really helpful and efficient. The only reason I didn't give 5 stars is due to website instructions being different to customer services. Website takes you straight to reseller option. Have to be vigilant when booking and making sure you read the refunds ( make sure you pay the refund plan).
30 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
My mistake was fixed in less then 6 hours.
I made a mistake with the date, sent off an email, Contact Us was actually easy to find. Received an email the same day, quick click and the date was adjusted. Great experience!
2 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I contacted Gigantic tickets after I… didn’t have any confirmation
I contacted Gigantic tickets after I purchased tickets from them but didn’t have any confirmation. Gemma was most helpful and responded quickly and resolved the issue (my fault a typo error 🙄)
26 januari 2026
Omdöme utan inbjudan
Problem with a booking solved
Problem with a booking solved WOithin 24 hours of reporting it to customer service. Thank you so much Gemma for finding a solution and guiding me through it. Big Love ❤️
29 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Stadium location not clear
Ticket purchase was straightforward and email confirmation came through promptly. However, I couldn't see any details of where I was purchasing a ticket for. It just said 'General Admission Tier 1'. I assumed that at some stage I would get to select a seat. Subsequently I queried on Copilot and it suggests that it may be a standing ticket, but I still don't know. If it was on the web page, it certainly wasn't clear. Hence only three stars.
30 januari 2026
Omdöme utan inbjudan
Speedy and helpful response over ticket…
Speedy and helpful response over ticket payments. Accurate information given and Gemma who dealt with my query was both efficient and pleasant. A treat not to be bumped around by a chat bot!
30 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Great to deal with.
I've had zero problem with Gigantic. They've been nothing but extremely helpful, quick to respond and solved any problems fast and without fuss. Recommended.
29 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I recently brought 4x ticket i was very…
I recently brought 4x ticket i was very eager to get them before they sold out only to realise that i brough the wrong ones I email the customwr services and i explain whatvi had just done Amy was got back to very quickly and explained to me clearly what I had to do i then purched the correct tickets and then was refunded my previous order im very grateful for this and cant rhank the team and Amy enough for this
27 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Ticket enquiry some concerns as i bought some…
I had some concerns as i bought some tickets for a gig and never received a confirmation email so I presumed it was a scam so i contacted the company and had a response from Amy and everything sorted out promptly
27 januari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
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