I bought refund protection for some tickets and, following illness, was paid back in full. Amy, the person I dealt with, was great. The only reason I didn't give 5 stars is the proof I was asked to gi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A quick email reply and answer from Gemma in Customer Sevices to an online ticket processing issue I had. Speedy communication meant that I was still able to buy my 'LIONEL RICHIE' tickets before bein... Se mer
Exceptional Customer Service! I've booked VIP/Meet & Great for Calllum Scott for my Mum at Manchester May 2026. Although I've been to many gigs I've never done a VIP experience myself I was unsu... Se mer
Företaget har svarat
You would think updating the email address on your ticket account would be easy, right? Well not always, based on my recent experience with some ticketing companies. However, Gemma from Gigantic Tic... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Kontaktuppgifter
Storbritannien
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,3
Utmärkt
2 tn omdömen
Har besvarat 34 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Refund
Had to request a refund due to my partner having spinal issues, it says in the small pint you have to provide proof. I did and it was plain sailing from there. Refund granted. Brilliant service from AMY.
12 februari 2026
Omdöme utan inbjudan
Helpful solution: Gemma and Amy
Gemma was super helpful assisting me with switching my ticket for a different day. Her quick response and effective solution was greatly appreciated. Also, Amy was very kind following up to make sure my issue was resolved. Great team at Gigantic!
9 februari 2026
Omdöme utan inbjudan
So kind
So kind, helpful and responsive. Amy has been really helpful in securing a carers ticket and accessible parking. She has been really responsive, kind and patient answering all of my questions, thank you!
11 februari 2026
Omdöme utan inbjudan
unable to purchase via my phone so had…
unable to purchase via my phone so had to find my laptop. an interactive map would be helpful so you could choose your seats from that
11 februari 2026
Omdöme utan inbjudan
Amazing
Amazing! Much easier and more streamlined than ticketmaster!
11 februari 2026
Omdöme utan inbjudan
Excellent customer support
I raised a query as I had not understood about timing of ticket issuing pre performance . Gemma responded promptly and gave me clear advice and guidance. Very reassuring
9 februari 2026
Omdöme utan inbjudan
Avoid this dodgy company!
Bought 4 tickets to see Twisted Sister at Steelhouse Festival. Twisted Sister cancel and I'm told the headline act cancelling is not a good enough reason for a refund, despite purchasing the refund plan.
My only option is to resell the tickets at face value, losing the fees, car park and insurance payment so costing me around £60 not to go. Thanks for nothing, another dodgy ticketing company ruining the experience of concerts and festivals for the fans. Ignore the fake 5 star reviews on this website, the real reviews are on the review centre where they get 2.8 out of 5
AVOID THIS DODGY COMPANY!!!!!!!!
9 februari 2026
Omdöme utan inbjudan
Fast an responsive customer service
Amy was super helpful and response was fast - my query was answered and complete within 24 hours
10 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi again Mark,
We have responded to your first review just below.
Thank you.
Amy was fantastic
Amy was fantastic, empathic and helpful and I was so appreciative of the assistance given.
10 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Quite possibly the best experience I’ve…
Quite possibly the best experience I’ve ever had with a ticket seller. I made a mistake with the booking and they went out of their way to rectify it quickly and in a really friendly and helpful manner. This is with special thanks to Holly for her excellent customer service and understanding. Thank you once again, highly recommended ⭐️⭐️⭐️⭐️⭐️
9 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Great help
I thought I had a problem with tickets but was helped by Amy to sort my problem and worked out brilliant thank you for your help, tickets all sorted would use again
9 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Great customer service
I had lost the booking confirmation email with my tickets, I emailed the support team and Gemma from the team was able to locate and send me the tickets within 10 minutes of me sending the email. Fantastic service!
6 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I had really efficient service today…
I had really efficient service today from Holly when I couldn't find my e-ticket for a gig I'm going to tonight
I had inadvertently typed my email address incorrectly when I made the booking. Nevertheless, Holly helped me and the ticket was sent. Happy camper!
6 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Great customer service
Gemma in customer services has been so helpful. I’ve emailed a few times and she has got back to me within hours! Great customer services.
6 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
My first booking with Gigantic
My first booking with Gigantic, I had a query and the very friendly and helpful Gemma replied instantly with all the information I needed.
Great assistance!
6 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Fantastic customer service from Holly…
Fantastic customer service from Holly over at gigantic! I had an issue with a complex issue to do with Ticketmaster. She replied and sorted the issue within minutes, putting my mind at ease!
6 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
They have cancelled the show but kept…
They have cancelled the show but kept 18% of the paid amount.
4 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi Adam
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly.
We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible.
The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events.
I hope this explanation helps clarify the situation.
Svar från Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Money Withheld even after cancelation
I bought tickets via Gigantic for a show that was later cancelled. I paid £173.18 in total, but only £140 was refunded. They kept £33.18 as a “booking fee”.
Customer support repeatedly confirmed they will not refund the fee, even though the event didn’t go ahead and no service was delivered. When asked for a breakdown of what the £33.18 actually covers, I only received generic explanations about overheads rather than a clear cost breakdown.
I’m disappointed to be left out of pocket for a cancelled event. I would not use Gigantic again unless they change this policy.
Update: Gigantic have replied again with the same generic explanation about overheads and “this is how we stay in business”. Unfortunately this misses the point. The event was cancelled and no service was delivered, yet they are still withholding £33.18.
Calling it a “booking fee” doesn’t make it reasonable or proportionate. If a business takes payment for a service and that service is not provided, the customer should not be left out of pocket. The closest comparison is delivery costs for a physical item: if the item never arrives, the customer reasonably expects the delivery charge to be refunded too.
I’m disappointed they won’t engage with the actual issue or provide a cost breakdown to justify the amount.
5 februari 2026
Omdöme utan inbjudan
Svar från Gigantic Tickets
Hi Ed
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly.
We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible.
The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events.
I hope this explanation helps clarify the situation.
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