Gigantic Tickets Omdömen 2 438

Great customer service, especially from Gemma. Very quick to respond and were very quick to deal with my issue.

Not only did I have a smooth transition booking tickets for a gig but when I had to unfortunately cancel and request a refund I had nothing but fast replies and helpful aid from Amy in obtaining it.
Brilliant customer service and very professional all round!

Amy from customer service was brilliant and very helpful! Great service!

Holly was immensely helpful - thank you!

No refund , we are both in our sixties on the day in question we both had colds , the weather was horrible we decided regarding our health we would not venture out into the cold wet conditions to visit the christmas market although the total cost was a miniscule five pounds Gigantic ticket insurance we paid for would not refund...

From my dealings with other companies I expected a long drawn out process to obtain a refund for my tickets. This was not the case with Gigantic. I had an immediate response from Amy who processed it straight away and kept me informed of progress. Great customer service. Thank you.

I bought tickets from Gigantic but had to cancel due to illness .
Amy was amazing - walked me through every step and arranged a refund - even when I sent it back to PayPal by mistake . Amy went above and beyond to sort it out for me
Thank you Gigantic Tickets

Gemma from Gigantic Tickets responded almost immediately to my email regarding tickets for an event. She was very informative and professional and I was pointed in the right direction which got my query resolved very quickly. She’s an absolute credit to the Company.

I bought the wrong times and Amy sent an email with a resolution that met my needs within minutes. This alleviated a stress faster than it was created. Thank you so much Amy!!

I had booked tickets for a gig and the transaction failed due to problems with bank card. I contacted the help line at Gigantic and Amy sorted it out very quickly.

Gemma at gigantic quickly resolved an order issue I had. Always a great experience when working with gigantic. Thanks Gemma!

I had to change my tickets to accessible due to an injury which had to be done with the venue directly. As I didn't have refund protection but I was still attending the show I was told I should be able to get a refund. I provided details of my new booking to Gigantic and I had a very smooth refund process by Amy which was greatly appreciated. I expected to have a lot of back and forth! Pleasantly surprised :) and communication didn't take forever.

I have to say it’s the first time ever thst when I requested a refund it was dealt with with unbelievable efficiency, no trying to not give it to me , they were more than eager to help, Amy dealt with my request fantastically, I’m a very happy customer indeed

Contacted Gigantic customer service for assistance with buying Access tickets, as the website wasn’t clear. Gemma was absolutely fantastic, very quick to respond and iron out the issues. I now have tickets to see my favourite band! Thanks Gemma, you’re a star!

Quick and easy to book the tickets. In particular VERY PLEASED that you are still able to print the tickets at home. Thank you.

Gemma helped with everything I needed to secure and purchase accessibility tickets. She was informative and supportive throughout and made it a very efficient transaction. I can't wait to go to the show now especially knowing we have accessibility access secured during the busy festive period. Big thank you Gemma 🤩

I received fantastic customer support from Gemma over the last couple of days to help me resolve an issue in making my payment plan payment for Belladrum 2026 tickets after the card I was using for payments was frozen by my bank after I was a victim of online fraud (not connected to Gigantic, or Belladrum). Gemma reassured me I wouldn't lose my tickets and helped me reset my account to a new card. She was very responsive, helpful and friendly and took the worry away.

All excellent and highly efficient from GEMMA once again. Perfect!!

Another company that you can't phone. At least they have email, but are not 24/7. Not great when things are time-sensitive.

So yea , I bought tickets as a gift n surprise for my sister who has now become ill and were are no longer able to attend due to her illness, when I booked these tickets I also paid for refund protection just for extra safety incase we couldn't attend . Bearing in mind even now the gig is still months away i asked for refund in plenty of time.
To be told I need to send proof of my sisters illness
EXCUSE ME ?'
COME AGAIN ?
under no circumstances should I have to send my sisters medical record to prove she ill just to get my own money back for tickets for a concert
Is this mob having a laugh what an invasion of privacy and dam right ignorance and disgusting behaviour from a company !!
Baring in mind I paid for refund protection.
I feel that I need to take this further as this company are 100% corrupt and day light robbers
You shouldnt have to provide documents to get your money back especially paying extra incase unforcene circumstances happens
Id avoid these theifs at all costs

As for your reply never heard so much shit in my life iv paid for refund protection I shouldn't even need to tell you why I cant attend thames a joke !!!
Unprofessional company robbers !!
As stated i bought as gift do u honestly expect me to go ask someone for there medical report fron doctor you ought to be ashamed of yourself crooks