I bought Cooper Standing Desk Converter over a year ago - perfect item. No assembly needed, works as intended, very good material. It was a quick delivery too. There was no need to contact customer s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a Fully desk four years ago (Sept 20) and I've recommended them to people ever since. I've recently bought a second desk for my garden office from another company and I'm not impressed. I... Se mer
Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted pro... Se mer
Beware. Their advertisements and documentation on lead times is complete bull***t. Even their invoice says 2 to 3 business days for in-stock items. 11 days later not a peep. Their phone line and onlin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Fully makes and sells office furniture that is beautiful, well-built, and designed to create a healthy, supportive workplace where everyone can feel and do their best. Keep you body moving with our standing desks, ergonomic chairs and matching accessories so you can work and live more fully.
Kontaktuppgifter
USA
- fully.com
Excellent company and products
Excellent company and products. I bought one of their desks and a chair - a big splurge, they're fancier than the rest of my furniture. Ran into a problem with one of the controllers on the desk and they helped resolve it really quickly. Bunch of friends have the same office setup and pretty much everyone has been happy with it.
11 juni 2021
Omdöme utan inbjudan
Svar från Fully
It's so great to hear you feel your investment in our products exceeded your expectations, Tom! Knowing our Customer Care Team offered quick support when you needed something makes us proud. Thanks for passing the feedback you've heard from your trusted colleagues along as well, we appreciate you!
Delivery and Quality good, After-Sales some problems
On February I ordered my desk. Delivery and Quality is good.
Edit: I had some troubles with the After-Sales-Service. Fully called me and we could solve the problems quick. Now everything should be fine.
22 april 2021
Omdöme utan inbjudan
Svar från Fully
Hi Gerrit, thank you for sharing your experience with us. We're happy to know you're impressed with the delivery and quality of your desk, that's the goal!
We see that you've been in steady conversation with one of our Specialists regarding your request to update your invoice. We're happy to know that they were able to assist you with this request. Thank you for your continued patience and helpful cooperation throughout this process, we appreciate you!
Great Service and Helpful Employees
I order a desk from them just after Brexit so there was a bit of a delay, but they did their best to keep me informed as to what was happening. Then when there is was an issue with the duty payments they were able to sort the problem out quickly for me and I didn't have to pay a thing! Very nice and would recommend to a friend.
12 april 2021
Omdöme utan inbjudan
Svar från Fully
We appreciate you taking the time to work with our fabulous support team, Christina! One of the things that sets us apart is going above and beyond for our customers. We are overjoyed that you'd recommend us to a friend. That is the stuff that puts a huge smile on our faces and lets us know we've provided the level of service we always strive for. Thank you for selecting us to elevate your space and we hope you enjoy many happy days ahead at your new workstation.
Exceeded my (biased) expectation
Given all the recent negative feedback on Trustpilot, I was a bit sceptical if I should buy a Jarvis desk from Fully or not.
In the end, I decided to go for it, but with the expectation of a much longer delivery time as advertised.
What can I say – no, they didn't ship within the stated 1-2 business days but it was shipped on business day 3. It's also probably worth mentioning that I've ordered just before Easter which might have caused some delays.
The shipment was then carried out by TNT within 4 days (over the weekend though!).
All four boxes (tabletop, 2 boxes for the frame, and cable tray) arrived together in one delivery.
It took me around 45 minutes to put the table up myself. Instructions were clear. Just watch out – there are additional screws in the tabletop box.
There were no scratches on any of the frame pieces and the tabletop is in a great condition, too.
It looks like Fully has improved a lot over the last weeks and I'm really glad I gave it a try despite the negative feedback!
12 april 2021
Omdöme utan inbjudan
Svar från Fully
We are thankful that you decided to give us a try, Marc! Our team has been working hard to make the shipping and delivery process is smooth and hassle-free for our valued customers. It is wonderful that your order arrived in great condition 7 days after it was placed. That is exactly the experience we strive to provide and we are overjoyed to exceed your expectations. We appreciate you taking the time to share because at the end of the day, we want to enhance people's lives by changing the way they are able to engage during the work week. We are happy to hear we hit the mark. Keep living fully!
Long delivery but good service
The delivery took 3 weeks, this is way to much for the price we pay. Although the staff was nice and helpful. The desk is good too.
12 april 2021
Omdöme utan inbjudan
Svar från Fully
Thank you for bearing with us through the delivery process, Arthur! We extend our sincere apologies that it took longer than intended for you to receive your order. We appreciate you working with our stellar Europe support team who helped make things right. Now that your standing desk is up and running, we hope you agree the enhanced work flow was worth the wait. Please don't hesitate to let us know if there is any further support we can offer, big or small. We want to make sure you are completely satisfied.
Very satisfied with the product
Very satisfied with the product. I've ordered 2 standing desks and 2 desk chairs and the package arrived just in time. I ordered it on a Saturday and the next Friday the package was delivered. I appreciate that the person who delivered was eager to help us bringing the whole package to the 2nd floor. From the moment I received a tracking id, I was able to see the status of the shipment from the moment it departed and the moment it was delivered, which gave me some comfort.
I will definitely order more from Fully in the future!
9 april 2021
Omdöme utan inbjudan
Svar från Fully
Mihaela, thank you for taking time to share your experience with us! We're thrilled to hear you had a wonderful experience ordering and receiving your brand new Jarvis Bamboo Standing Desks and Fully Desk Chairs. We hope you enjoy an elevated workflow for many years to come and we look forward to working with you in the future. Cheers!
Some desktop defects, but responsive customer service
I purchased an L-shaped Jarvis sit/stand desk at the end of March. The legs seem very sturdy and well built, however the desktop did not meet my expectations. There is a significant gap between where the desktop pieces join together to form an L due to a manufacturing defect; the pre-drilled holes do not align properly and there is little additional clearance to drill other holes. The customer service line and chat were suspended so there was no way to contact customer service to receive advice synchronously. I received an automated email to my query telling me to expect a reply in 2-4 days.
Update: In the end, I was able to rotate the brackets and drill some additional holes to get the desktop components to fit together snugly. The customer service team indeed reached out within 2 days by call and email. They were very keen to seek a workable solution. In the end, I am pleased with the set up.
9 april 2021
Omdöme utan inbjudan
Svar från Fully
We're glad to hear that the frame is sturdy and well built, Eric! It is important to us that you are satisfied with all aspects of your purchase and we appreciate you bringing this concern to our attention.
Your experience did not align with our high quality standards. And in these instances, it's important to highlight that we include a 5-year warranty on our desktops and a 10-year warranty on our frames to make sure our customers can trust this investment will last for years to come. We are happy to know that the support you received helped you towards a positive resolution, thank you for working with us to make things right!
Non-existent customer service and dreadful delays
Having placed an order for an expensive desk, there was no communication from Fully regarding delivery. After waiting 3 weeks I randomly received 2 out of 4 items. I emailed customer services and received no response. I have called but the number doesn't work. The courier have now advised that they don't have the remaining two items and have no idea when they will be delivered. Unacceptable service from a company and would not recommend anyone purchasing from Fully.com
6 april 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: This review reflects our inability to meet the high service level standards we were striving for as we worked to navigate the challenges of the Brexit transition. We want to validate this customers experience and accept full responsibility for the lack of communication and insight shared about their order.
Since this review was left, we are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days.
The satisfaction and trust of our customers is very important to us! Should any customers need immediate support, we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5:00 pm. We have also reduced our internal response time to 1-2 business days for any inquiries sent to help@fully.com.
Original response:
The experience you've described is not reflective of the care and support we work so hard to show our customers when they purchase from Fully. We apologize for the concern this has caused, Barney! The good news is, we were able to find your initial correspondence and discern that while we attempted to reply there was an internal glitch that kept our response from reaching you; we're glad your review brought this to our attention. We're proud to see that someone has already followed up with you to continue the conversation. Their goal is to make sure you receive the remaining packages as soon as possible. We'll look forward to making sure you truly understand the value of your business and the support we strive to bring to every interaction with our customers, we appreciate you!
Not Worth the Price Tag
Very poor customer experience.
My order was delayed by a month and I was left with Brexit customs fees of around £160.-
Upon raising this in a back-and-forth with customer support, I was given some details and told to chase it up with FedEx by myself.
Needless to say, it took up considerable time trying to get in touch with FedEx.
There was no response from any channel after trying several numbers and emails.
Any concern raised with Fully customer support was met with some sort of “don’t worry, the fees will be waived” and a total lack of action on their side.
At first, I thought the fees were waived, as FedEx sent another letter with a partial credit note.
Now, a month later, I received another reminder that the fees are overdue, lowered to £140.-.
I believe Fully should be reimbursing the customs fees, as their website guarantees there will be no surprise costs shopping with them post-Brexit on their website.
Instead, I was left to chase up this issue, that should not have happened in the first place from their logistics setup.
The entire experience with Fully and FedEx has been very confusing, time-consuming and not worth the premium price paid. If anything goes wrong with your purchase, rest assured that Fully will be doing the minimum and leaving you to deal with it yourself.
5 april 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: This review addresses valuable concerns raised by an invoice incorrectly sent to this customer. We acknowledge the confusion this invoice caused and can confirm the fee's have been paid by Fully and the customer is not responsible. We're happy to see our Specialists were in steady communication with this customer to resolve their concerns.
Since this review was left, we're proud to report that we've ironed out our processes with TNT and all invoices should be sent to Fully directly, and not to our valued customers. If you receive a customs invoice, please contact us directly. We have reduced our internal response time to 1-2 business days and are working towards 1 business day. For customers who need immediate assistance, we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5:00 pm, we've got your back!
Original response:
We're glad you took the time to engage and share your experience, Jay. We can confirm that you are not responsible for these customs fees, and we're sorry to hear FedEx sent you another invoice. We see you've been in contact with our team and a Specialist will be in touch right away to make sure that those fees are paid and you are reimbursed if you've paid any portion of the fees. We appreciate your patience and understanding with this process, we look forward to making this right, Jay!
Fast delivery and quality desk, I love it!
The desk arrived in the UK in 10 days (I ordered on Monday evening, and received all the parts on Thursday next week). The packages were split into two parts, and there was only one day window between deliveries. I assembled the desk today (took quite some time, but the instructions were very clear), and it is as expected a super-high quality. Everything looks very sturdy, and the motor is pretty smooth. I already love this desk and hope I will enjoy using it for many years. Well done, Fully!
P.S. I hope all the issues people experienced with their delivery to the UK due to Brexit have been finally resolved and you can order this desk without having to wait for months.
2 april 2021
Omdöme utan inbjudan
Svar från Fully
Hi Oleksandr! It is wonderful that shipping is becoming faster post-Brexit since we know it is important to receive packages without any delays. We are thrilled that your desk arrived quickly and that the assembly instructions were clear. This is the kind of stuff that makes the whole team beam with pride. Thank you for choosing us to elevate your office and we wish you many productive days ahead at your new standing desk!
Nice desk, just be prepared to wait
After reading reviews I got prepared to wait for the desk for 1 month and mentally ignore timelines stated by company. It actually took around 1 month (time to produce bigger desk top + delivery).
But at the end I have received the desk and pretty happy about it. It is as described in the website and fully functioning, also all parts were in place.
30 mars 2021
Omdöme utan inbjudan
Svar från Fully
We're so happy you took the time to engage and share the full scope of your experience. We've updated the website with our current shipping lead time for full transparency as customers are making their purchase. Our goal is for our customers to receive their desk as soon as possible. We're sorry for the delay in the delivery of your complete workstation, but we're grateful for you patience. Hearing that you now love your desk once you received it and that you feel the wait was worth it makes us proud!
Sent me the wrong pieces for my desk…
Sent me the wrong pieces for my desk and didn’t realize after putting 90% of it together. Called customer service and they are sorry and sent me a new one. Now after taking the old one apart I get to put this new one together now. Pissed off and annoyed to say the least that I’m putting together the same desk again but they got the wrong piece out to me in 2 days and it is a great desk once together witht he correct pieces.
27 mars 2021
Omdöme utan inbjudan
Svar från Fully
We apologize for the mix-up and the resulting delay in getting your workstation put together, Evan! Thank you for giving us a call so we could quickly make things right by shipping the correct item your way. While this has been a bumpy experience and not the experience we intend for our customers to have, we have every confidence that once your standing desk is assembled that you'll be pleased with your purchase. A Specialist will be in contact to continue the conversation and ensure you are set up for success!
500020908
My delivery seems to be shipped to wrong address somewhere down in England, I have tried calling the UK number but none is picking up. After contacting tnt they have confirmed that the details were incorrect. Communication is either unclear or nonexistent, not worth the stress.
24 mars 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: This review highlights confusion and frustrations during our transition through Brexit. We acknowledge the stress and concern this misinformation caused and sincerely apologize for the negative experience.
Since this review was left, we are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that caused delivery confusion for customers. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days.
If customers need immediate assistance, we're happy to share that we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5:00 pm. We've also reduced our response time for emails sent to help@fully.com down to 1-2 business days and are aiming for 1 business day.
The satisfaction and trust of our customers is very important to us! If you have questions about ordering with us, concerns about shipping or delivery timelines, or want to know more about how we’ve risen to resolve the challenges that we experienced from the COVID-19 Pandemic and Brexit, please contact us directly.
Original response:
We apologize about the delivery issues with your order and the difficulty in reaching us via phone, Bart! We are glad to see that you reached our European team via email and we were able to re-ship your order. We will make sure you receive timely and proactive updates with the new TNT tracking numbers. Thank you for bearing with us as we continue navigating passing orders through customs with Brexit in place. We appreciate you giving us another chance to make things right!
Ordered a desk
Ordered a desk
Delivery about a week later. But only two of four boxes
Opened the table top desk and it was damaged. This damage had been by TNT when carrying the box as I saw them drop it. Emails to fully customer service who arranged for collection of damaged item and delivery of replacement.
TNT driver arrived and was very rude and told me I had to print off 4 copies of a bit of paper otherwise he wouldn’t take the box. Also refused to carry anything up stairs and was quite aggressive
I also had to wait another 3 days for the remainder of my order as tnt had delays
Bottom line is that by using TNT, fully are doing their customer a big disservice as they are liars and useless
also note that I would say Fully were quick to help me with a replacement and made it as easy as possible for me.
They reached out to me to check on the return process - and offered to contribute further due to the issues with TNT.
Overall I am very happy with the product and the customer service from Fully - hopefully they can get TNT to pull their finger out!
22 mars 2021
Omdöme utan inbjudan
Svar från Fully
We appreciate you bringing the rude service and aggressive behavior of the TNT driver to our attention, Michael! We are very sorry that your original desktop was dropped, causing damage and a delay in being able to set up your standing desk.
What you've shared is not at all the way we expect our shipping partners to handle our products or treat our clients. Our team will contact TNT to report these incidents. We are taking your input seriously around continuing to work with this carrier being a disservice to our valued customers.
We are glad that our support team shipped a replacement desktop your way. Thank you for taking the time to work with us to ensure you are set up for success. We have your back and are happy to continue the conversation to ensure you feel a fair resolution is reached.
really disappointing
Order 500020416
I should have read the reviews on trustpilot before ordering a desk from Fully. What a show the delivery is, I got half of the parcels 10 days ago, received another one a week later and 3 days later ... the legs are still missing. I have been back and forth for with customer service since then, and I can't see this resolved any time soon. If this is a known issue why are they carrying on with TNT?
This is really frustrating and I have requested a refund.
18 mars 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: This feedback showcases the unfortunate delivery delays we experienced as we did our best to serve our customers throughout the Brexit transition. We accept full responsibility for the concerns and frustrations this experience reflects. We're happy to see our Specialists did everything they could to make things right with this customer.
Since this review was left, we are happy to report that we have worked with TNT to resolve any delivery issues associated with Brexit. We are now shipping within 1-2 business days, and we’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days.
The satisfaction and trust of our customers is very important to us! If you have questions about our service level or ordering from us, please reach out. We have reduced our internal response time to 1-2 business days and we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5:00 pm for customers who need immediate support!
Original response:
Thanks for bearing with us through the delivery process as we navigate the new policies in place due to Brexit, Benoit! We're sorry to hear you've experienced such a long wait to receive your complete order. We ship everything from our warehouse at the same time, however, in some instances, the parcels can get separated in transit, and some may move through customs more quickly than others; all of these factors can create a staggered delivery, we're grateful for your patience!
While we know most of the reviews here highlight concerns and frustrations with deliveries and Brexit, we and our shipping partner TNT are doing everything we can to make this transition as smooth and streamlined as possible, while we work to guide customers through this experience as well. We're moving through these challenges authentically and we haven't gotten things right 100% of the time, but we stand behind our commitment to our customers' satisfaction and making things right when we're given the opportunity.
We understand and hear your frustration, and we want to support you, Benoit. We see you've been in touch with a Specialist and they've stayed in close contact with you throughout your experience during the delivery process. We're happy to see they've just responded today with a proactive resolution to ensure you receive the last parcel for your desk as soon as possible!
Quand cela se passe bien il faut aussi…
Quand cela se passe bien il faut aussi savoir le dire alors voilà. J'ai commandé un bureau Jarvis bambou ainsi que le bras articulé pour mettre mon écran. J'ai tout bien reçu rapidement et le bureau est de bonne qualité. Juste une des vis du bras articulé n'était pas curvée nous avons donc en prendre une autre qui ne faisait pas partie du paquet. Petite suggestion d'amélioration : fournir un manuel en français et mieux mettre en évidence le lieu de fabrication. Un grand merci!
7 mars 2021
Omdöme utan inbjudan
Svar från Fully
Chère Marine,
Nous vous remercions pour votre confiance en Fully et sommes heureux de voir que votre bureau en Bambou ai répondu à vos attentes. Bien entendu, nous mettons tout en oeuvre pour votre satisfaction et ferons le nécessaire pour vous proposer dans un futur proche, un manuel d'assemblage ainsi que les informations sur le lieu de fabrication en français.
A très bientôt chez Fully!
When you're spending £600 on a desk...
When you're spending £600 on a desk, you expect premium customer service. Instead, clearly subpar employment numbers and high demand have resulted in a company that seems impossible to contact (no functioning phone line, nor an online chat -- sorry but after a year of COVID, companies have adjusted, there's only that much one can push that excuse). A whole week after buying a desk, I'm yet to hear from them about my delivery. So far I have no tracking information, no idea if it has actually left their warehouse or anything.
2 mars 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: We honor and validate this customer's experience and the review accurately reflects the unforeseen challenges as we navigated the transitionary period of Brexit. We take full responsibility and acknowledge we missed the mark on the shipping time frame and providing excellent customer service.
We’re proud to share since this review was left, we have hired many new Specialists for our Customer Care Team to reduce our internal response time to 1-2 business days and we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5 pm. We are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days.
Original Response: Thank you for your review, Mohammed. We're very sorry to hear you're disappointed with the service you've received, but have every confidence we can make things right.
We're glad that you've been in contact with one of our specialists who confirmed that your order has left our warehouse. They'll be able to send tracking information to you shortly and will continue working with you until all parts of your order are received.
We are currently offering phone support for our European customers on Monday - Friday from 9:30 am to 3:30 pm CET as well as email support at help@fully.com. We are here for you and appreciate your continued patience with the delivery of your order. We'll make sure you're thoroughly informed every step of the way.
Order 500019772
Order: 500019772 - Don't expect good service or any way of contacting them in a timely manner. I placed my order 3 weeks ago and I am still missing the key bit of my desk and so I have nearly £700 worth of desk in large boxes in the room I work in unable to assemble. This company has also closed their customer line as they are so 'busy' and will respond within 3-5 working days. Given you are self-assembling and this is expensive kit, this is unacceptable too. It's a very shiny website with customer service that doesn't match.
2 mars 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: This feedback directly addresses the delivery timeline delays we were experiencing as we navigated the transitionary period of Brexit. Unforeseeable challenges negatively impacted this customer's experience and we accept full responsibility.
We’re proud to share that since this review was left, we are now shipping within 1-2 business days, and most orders arrive in 2-3 business days once they’ve left our warehouse, with 99% of all packages are arriving within 5 business days.
The satisfaction and trust of our customers is very important to us, if you have questions about ordering with us, concerns about shipping or delivery timelines, or want to know more about how we’ve risen to resolve the challenges that we experienced from the COVID-19 Pandemic, please contact us directly, we look forward to connecting with you!
Original Response: We're sorry to hear that we let you down this time and offer our sincere apology for the way your order was handled, Kathy. What you've described is far from the shipping experience we strive for. We are glad to see that a Specialist was able to quickly connect with you and that the last package in your order was delivered the next business day, March 3rd.
Thank you for giving us the chance to help make sure you have everything you need. We always have every intention to do right by our customers and know that being able to reach us when issues arise is key to a positive experience. Our European team is available by phone at +32 9 296 44 83 from Monday-Friday from 10:30-12:30 and 13:30-15:30 (CET).
Avoid Fully! Poor, poor, poor delivery!
Today is the 6th business day given to deliver the desk. Part of the desk is still in transit from Belgium to Edinburg - I live in Guildford. So, not getting it in the next few days, perhaps not even this week... What could anyone expect from TNT! Today I've contacted customer support and got an SLA of 2 working days. Will see how this goes. I've asked then to inform me about "returning" the desk as I can get a desk with next day delivery. One thing is for sure, I'll not accept the desk if arrives after Wed.
Update 02/03/2021:
Interestingly I've got a reply to Trustpilot but haven't heard from customer support. Starting to think Fully actually knows what they are doing. It's all about customers being locked-in so that they don't go elsewhere. I've now escalated this to the authorities in the UK so as to understand if Fully is liable for informing their customers about avg delivery times.
Update 06/03/2021:
Got the reply from Fully customer services saying that the desk was to be delivered in the next 2-3 business days. Needless to say, that is not happening. Part of the desk is still in transit with no ETA! So I've asked for a full refund ASAP and informed them I won't receive their product. I expect this to be a painful and useless process of Fully trying to bully me to keep the standing desk when they simply can follow through with their own promises. Solicitors and UK institutions will be of help for sure and I don't mind to pump money and energy into putting Fully in their place.
Bottom line, avoid Fully at all costs. Even if you get a better experience than me, I can't even imagine how it goes down if one needs to activate the warranty.
So, I now have a Friska Stockholm Dual Motor Standing Desk delivered the next day! All went smoothly, customer support was responsive and helpful, the desk is a beauty, sturdy, little to none wobble, easy to assemble, and very quiet when operating. Very happy with it.
1 mars 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: This review reflects the unexpected setbacks and challenges we encountered as we attempted to navigate the Brexit transition to the best of our ability. We understand these unforeseeable delays negatively impacted this customers experience and they ultimately decided to go with a different company.
Since this review was left we’re proud to share we are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days.
The satisfaction and trust of our customers is very important to us! Should customers need immediate support, we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5:00 pm. We've also reduced our internal response time to 1-2 business days for emails sent to help@fully.com, so our customers feel fully supported.
If you have questions about ordering with us, concerns about shipping or delivery timelines, or want to know more about how we’ve risen to resolve the challenges that we experienced from the COVID-19 Pandemic and the Brexit transition, please contact us directly, we look forward to connecting with you!
Original response:
Thanks for bearing with us through the shipping and delivery process, Bruno we apologize for the delay. We're happy to know you've been in touch with our Customer Care Team, they're here to make sure you're taken care of! If you choose to return the desk, we'll be here to support you through that process as well, but we hope you'll accept the delivery of your desk so you can enjoy the workstation you envisioned, and we're committed to elevating your experience from here so you're fully satisfied!
No delivery, no update and failed to keep there promises
I can't believe that i paid 793 pound on 20 of January since then every few days i was being I touch with one of customer service adviser what ridiculous excuses your order is held by the uk custom really since 20 of January few days back another email from fully saying sorry to hear your order was delivered back to our warehouse omg the most annoying excuses that I ever hear its almost one month and there is no sign of My order neither my money.
22 februari 2021
Omdöme utan inbjudan
Svar från Fully
UPDATE: We acknowledge that this review accurately depicts the challenges that arose due the transitionary period of Brexit. We honor and validate this customer's experience and want to express our sincere apologies. We take full responsibility for missing the mark on the shipping timeframe.
We’re proud to share that since this review was left, we are now shipping within 1-2 business days, and most orders arrive in 2-3 business days once they’ve left our warehouse, with 99% of all packages are arriving within 5 business days.
Original Response: We're so sorry to hear this has been your experience, Yassin. We know we're doing everything we can to navigate the customs situation with shipping from Belgium to the U.K. but the process hasn't always gone as smoothly as we strive for. It is unfortunate delays are causing issues, thanks for hanging in there with us, we're here to support you. We see you've reached out for a refund at this time and we'll be sure someone follows up as soon as possible with the next steps. We appreciate your continued patience with this process!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.