Fully Omdömen 198

I bought Cooper Standing Desk Converter over a year ago - perfect item. No assembly needed, works as intended, very good material. It was a quick delivery too. There was no need to contact customer service - so no experience with that.

I bought a Fully desk four years ago (Sept 20) and I've recommended them to people ever since. I've recently bought a second desk for my garden office from another company and I'm not impressed. I should have stuck with Fully.

Back to Fully... I remember knowing that I'd made a good choice at the time when I was building it. The parts are just so well made and sold. I have a walking machine that I use while I work - so a solid desk was a must and this lives up to it, four years on.

I think Fully are more expensive now - perhaps after being acquired by Herman Miller or something. In any case, I Fully recommend em!

Facile pour s'inscrire mais la croix et la bannière pour se désinscrire.
Aucune information pour se désisncrire, pas de numéro de téléphone, mail de contact qui beug et mail non envoyé, site qui plante, bref tout cela n'est pas normal du tout, je vais être obligé de faire opposition sur les prélèvements.

Solid adjustable desk serving purpose as described; positive customer service experience whereby I was sent a replacement electronic part for free (which needed replacing due to my own error), saving me from having to shell out for a whole new desk

Der Schreibtisch ist super, ich hatte mal ein Problem mit dem Hebemechanismus. Auf diese Supportanfrage warte ich bis heute (im Oktober 2023 und im November 2023, sowohl zum deutschen als auch englischsprachigen Support Kontaktaufnahme).
Btw., wenn euer Schreibtisch nicht mehr hoch fährt, fahrt ihn bis ganz runter und halte noch ein paar Sekunden gedrückt, dann fährt er wieder hoch. Geht bei allen Modellen (anscheinend). Internet hat geholfen, der Support nicht!

I bought a Fully desk a few months ago and accidentally ordered the wrong colour frame (alloy).

They were quick to email me with instructions on changing it, and had me order a new frame, sending the old one back for a refund.

Unfortunately they never issued a refund and after multiple "we'll get back to you" emails they simply went silent.

Bei den ganzen negativen Bewertungen muss ich Mal meine positive Erfahrung teilen:
Ich hatte vor 5 Monaten einen Schreibtisch Jarvis erworben. Lief alles top! Schnelle Lieferung und alle Teile dabei.

Vor einem Monat bemerkte ich dass ein Tischbein mehr Spiel hat als das andere. Den Support angeschrieben und dann passierte nichts.
Nachdem ich die negativen Bewertungen hier gesehen hatte, rechnete ich mit dem schlimmsten und habe eine zweite freundliche Mail an Fully geschrieben.
Und am nächsten Tag lag eine Antwort von Fully in meinem Postfach. Beide Tischbeine werden getauscht. Nach zwei Tagen war das Paket da und passt wieder perfekt.

Vielen Dank an Fully und hoffe der Support ist wie versprochen die nächsten 15 Jahre noch da!

ATTENTION ! ATTENDEZ LES PROMOTIONS DE 30% !!!! J'ai passé une commande le 27 février 2023 pour un bureau dont le prix d'achat TTC du bureau était de 759,24€.
Or à peine 1h après, le lendemain 28 février 2023, le prix TTC affiché pour le même produit (avec les mêmes options bien évidement et même code promo -5%) était de 664,31€.
Soit une différence total de 94,93€.
J'ai donc contacté le service client pour un remboursement de cette somme.
Or, je n'ai reçu qu'un cash back de 82,56€.
Je dirais que le groupe est honnête à 87%, OU PAS.

I bought a pricey Jarvis desk from Fully in 2021 that has a 12 year warranty. I love the desk, but recently it has started to malfunction. This isn't trivial -- one does not want the desk to get stuck in the standing position or -- even worse -- somewhere between sitting and standing. Sadly, I have had a support nightmare very similar to what as another reviewer posted here one day ago. Fully's website promises a response time in ten days (!) but in fact they never got back to me. In the meantime, their website says the desks are now being sold through Herman Miller. But Herman Miller just told me today that Fully are the ones to contact for providing support. So much for the warranty!

Très pratique
Livré rapidement
Aucun problème de détection aux péages
Vraiment top
L'appli est facile et fonctionnelle

When I bought my Jarvis from Fully, the support was fantastic. Then they were acquired by MillerKnoll. My Jarvis’ control stopped working about two months ago, so I went to the website for support. That’s when I knew I was in for pain: no chat functionality for contacting support, no support phone number, only the option to email for support. I had already run through all of their provided support documentation and troubleshooting steps, so I sent an email with the information that they ask you to provide (issue, original order date, and order number.)
It took more than 2 weeks for a response, and the provided response was a copy of the support pdf that I had already read and followed the steps. I responded with pictures of my failed control and power unit and my order number (again).
There was no response for more than a month, so I reached out again with the photos and order number.
I got a response a few days later with the same support pdf that was sent before.
I responded again with the photos and order information and again affirmed that I had completed all of the troubleshooting steps provided in their documentation.
Today I received a response telling me to give them all of my banking information (via an insecure email!) for a wire refund.
I told them that I don’t want a refund, I just want to replace the failed parts and have a working desk again.
This has been a nightmare. Stay away from the new iteration of Fully and MillerKnoll. They don’t care about their customers, and their business practices border on fraudulent.

Ordered a 180cm standing desk in April, which arrived promptly. Whilst the mechanism works OK, the top is far too wobbly to use day to day, despite being screwed down tightly and the legs adjusted properly to be completely level. The two-legged standing desk design is not fit for purpose for anyone working long periods at home, especially on video calls, as you'll get camera wobble. I contacted Fully twice on email asking for guidance, and then a refund, but recieved no reply. VERY disappointing from a £500+ desk.

I'm one of the customers who suffered from shipment delays during May 2022. I also left a low-star comment about how troublesome experience it was. Despite I enjoy the product very much, the shipment experience and customer service was quite frustrating.

Later on, I got reached out by Fully to compensate for bad experience. I was told I will be given a chair for free. I redeemed it and ordered it. Then it also mistakenly got arrived to somewhere in Germany, I asked for reshipment. I emailed the agent I was in touch with, more than 10 times. She has been ghosting me ever since. My guess is, she sent the chair to her friend or something.

Very, very bad experience overall. The material quality is good but this treatment overall is nothing I would imagine for a 4-digit spending.

DO NOT BUY!

I purchased a standing desk a few months ago, once assembled it showed defects w.r.t the control / electronics. Basically it takes ages to move the desk up or down.

I have been writing to their support for months at that point. They take an average of 15-20 days to answer even the most basic email. And their answers are usually completely useless. I think they are just trying to gain time to not figure out a real solution, which would cost the company a reimbursement or a replacement. If you want to laugh, their last email was asking me for the sales order... which they have since it's the same email...

I am still without a solution and desperate. DO NOT BUY.

I ordered a Jarvis standing desk (with manual crank arm) and a Luna stool from Fully at the start of 2023. To cut a long story short, the desk, once assembled, is really good, although the assembly instructions could be improved a bit. The Luna stool is also great, except on mine the cushion began coming away from the seat after just a few weeks (not in a huge way, but enough that I was concerned it might progress over the coming months, perhaps rendering the cushion unusable). I wasn't sure why this was happening, since the build quality of both products seemed so good. Anyway, I contacted Fully, and without any hassle a replacement was on the way. That was more than I was expecting, and I can't fault the way they handled my concern. Overall, Fully's stuff isn't the cheapest, but it's above average quality and I'll gladly consider buying from them again in the future knowing that they value my satisfaction.

I ordered an L stand desk and a filing cabinet and they both had product damage. I emailed customer service and they said they said they discontinued the filing cabinet and would provide a refund. A month later in May, I had yet to receive a refund. I emailed them in again asking about my refund. I get an automated message that they will take 10+ days to return my email. A few weeks later they return my email stating once again:

"Hello,

Thank you for your email.

I apologize for the delay here. I have raised this with our finance team and I can assure you they will sort this for you asap.

Thank you for your patience.

Kind regards,
Vera "

-Another month goes by and here we are in June. STILL NO REFUND. Hundreds of dollars that I spent and it seems like they will just keep sending the same email over and over. Do not buy from this company. Bad quality assurance. The absolute worst customer service.

Ho preso una scrivania elettronica a 2020, qui nel 2023 non mi andava più una gamba. Chiedo informazioni al supporto a metà Aprile, e dopo soli 10 giorni mi dicono qualcosa, chiedendomi conferma dell'indirizzo dove avrebbero mandato i pezzi... siamo a metà Giugno e non mi è arrivato nulla. Ho chiesto nel tempo più volte informazioni e lo stato dei pezzi dove fossero e non ho MAI ottenuto NESSUNA risposta. Supporto inqualificabile, sono in garanzia e non ho capito perchè dovrebbero prima chiedermi l'indirizzo e poi non fare più niente....
Non comprerò mai più nulla da loro, poco ma sicuro!

I preordered a Herman Miller chair in November 2022 to be delivered in February 2023. The chair was never delivered. When I asked, they told me that they had run out of stock, the order was cancelled and the money was refunded. I have never received the refund. Extremely disappointing.

Ich würde gerne 0 Sterne vergeben, wenn das möglich wäre. Mir geht es wie vielen anderen, die keine Ware erhalten haben, aber bereits bezahlt haben. Ich habe mehrmals schriftlich per Mail reklamiert, einmal kam eine automatische Empfangs-Mail, die anderen Male gar nichts. Am 1.4. habe ich einen Monitor-Arm bestellt, der bis heute nicht eingetroffen ist. Eine ominöse Info, dass der Lieferant meine Adresse nicht gefunden habe (die Adresse gibt es seit vielen Jahren, mein Name steht am Klingelschild und DHL, UPS etc. finden mich fast täglich), aber mich informiert habe (was auch nicht stimmt) - seitdem ist Funkstille. Kreditkarte wurde bei Kauf belastet und natürlich wurde trotz Aufforderung nichts zurückerstattet. Ich werde klagen bzw. versuchen, per Kreditkarte eine Rückabwicklung zu erreichen.

Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service.

During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.