REBEL Omdömen 

Great product, no real defects.

I HAVE NOT RECEIVED MY PACKAGE AND STILL WAITING FOR A REAL PERSON FROM CUSTOMER SERVICE TO REACH OUT. I PAID FOR EXPEDITED SHIPPING. I WILL NEVER ORDER AGAIN FROM HERE.

UPDATE 9/8/26:
I did reach out to customer service and after several days they admitted the product got lost. I had to go out and buy a car seat from target in the end.

Found the item I was looking for at a fair price. I ordered 2 and both checked out great.

Great experience, great price!

Great customer service. Fast response through thier email when a problem occurs

I purchased the 4 in 1 stroller to wagon and when it arrived, I was excited! I was very pleased the stroller came in its original box brand new and still in plastic! Assembling was very easy and quick! I'll be definitely purchasing more products in the future.

I did not receive my order. Customer service was not responsive to my follow ups. Poor experience.

Ordered the baby carrier over 2 weeks ago and it still hasn’t shipped. It keeps saying that the label has been created but it’s still in processing so I reached out to customer service and got a generic answer about how it’s still coming but processing is taking longer than usual.

I've ordered from Rebel before without issue so I'm kinda sad to have to leave this review but I'm truly not happy with my most recent purchase. I ordered a few things including a baby monitor and everything was good until Fedex decided something was wrong with the address on the box (as it was literally in my town about to be delivered!?!) and then decided to send it back to Rebel. I reached out right away once I saw the issue and that they were going to send it back and at first I heard back pretty quickly from customer service. The person that was helping me asked if I wanted to get a refund or if I want them to send it back to me once it returns which I opted for the later because I really want those items. The package has been back with Rebel and I haven't heard back on whether or not they'll be sending it back to me or refunding; I'm a SAHM on 1 income and every penny counts so I'm a bit frustrated that they haven't returned my messages and given updates. Not sure if maybe they need to hire more people to work for their customer service department? Unfortunately they only have customer service M-F 9-5 & rely on their ai chat bot that is useless when you need help; getting a person on the chat during the day when you ask the bot is uncommon. Going forward, I'm rethinking whether or not I want to do business with FromRebel again. Love the concept and hadn't had an issue but this is upsetting. I know the shipping may not be their fault because Fedex is awful as well but the customer service is lacking.
Update:
Finally heard back this morning and they refunded me since some of the items in the order were broken in transit and they no longer have some of the items in stock. I appreciate them finally getting back; it seems like the main issue is in customer service, they may need a few more hands to help answer messages but I'm glad it was handled.

Item was as described. Shipped and delivered in a timely manner

Still still haven’t received my product and been over 10 days

I paid for express shipping and didn't get it. I had to go to the store and buy another booster because mine did not arrive in time. I will be requesting a refund of the charges.

The items received were in very good condition even though the one box was open and crushed.

I never got my product. They created a shipping label and never sent it. Very upset I wasted time and effort on purchasing from here. Just save yourself the time, hassel, and effort and buy new.

Products, even “imperfect,” are great quality, you’d never know they were open box.

Great concept overall but suuuuper slow and inconsistent about shipping products

Never got the package that’s why I gave this review. The address was incorrect and I don’t know where it’s at. I’m not satisfied nor am I happy because I was expecting these items. I need them. Very very disappointed I am so upset.

On the 19th, around 1am, I ordered a Lithe V2 stroller from them. It said "tracking expected within 3 to 5 days".

I emailed on the 26th at 5pm, a full 6 business days later, asking for an update. The answer was "it's still being processed", and I should expect up to 10 business days to deliver.

Ok.... now it's the 31st at noon. It's been 8 business days and zero updates on tracking. Again, they said expect tracking in 3 to 5 days. I emailed them this morning and they confirmed it hasn't shipped... very disappointed so far because it's clearly going to arrive extremely late at best, far far past the 10 business day limit which was the WORST CASE window.

I told them to cancel if it doesn't ship today. Will update review and rating depending on response.

EDIT:

The stroller ended up coming on September 4th. Rebel reached out and gave me a $25 gift card to make up for it... still not crazy about how it went down but the stroller works perfectly and is brand new, and I feel they made it right.

I just bought a stroller from their website for 50% off (mompush velo). I waited ten days for my order to be fulfilled. After reaching out to customer service twice (and being assured everything was fine), I finally received a notification about 14 days later that my order was canceled due to a “technical glitch.”

The item is STILL AVAILABLE on their website. It’s now just $70 more expensive.

They won’t fulfill my order and offered me free shipping promo code instead. The item was already shipping free because it was over $100.

I would caution buyers before choosing from this website. I’ve had much better luck with goodbuygear.

I attempted to order a Babyletto Kiwi glider chair that was listed as 42% off, but when I put it in my cart the price jumped to only 17% off. It was a real bait and switch. I almost didn't notice it.

We needed to replace a 30 yo blender we love. We found the newest version of the same blender on Rebel for a lot less than big retailers were asking. The blender arrived within 2 weeks. It is in perfect, new condition. It was clear that it had been opened, but otherwise it was in new condition. We were so happy to find it at the best price across multiple sites. Revel is a great way to get what you need at better prices than traditional retail.