Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
Företaget har svarat
Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Se mer
Företaget har svarat
I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Kontaktuppgifter
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Using it for quit some time
Using it for quit some time , prices have gone up so I wait for a period with big discounts. Works fine world wide. Just had a question for them and had an instant reply on WhatsApp within a minute . So far happy
15 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Hendrix, thank you for your kind words and for being a long-time user! We’re glad to hear Flexiroam has worked well for you worldwide and that our team was able to assist instantly via WhatsApp. We appreciate your feedback on pricing and promotions, your input helps us improve. We look forward to keeping you connected wherever you travel.
You gave me the time to fix my problem…
You gave me the time to fix my problem until you found the solution
14 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Manuel, thank you so much for your kind feedback! We’re glad we could take the time to resolve your issue and find the right solution. Your satisfaction means a lot to us, and we’re happy to know you’re enjoying the service.
Seamless experience with great service
Seamless experience and very happy with the service! Been using at few south east Asia countries and all went well. Customer service help via WhatsApp is also super helpful.
14 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi there, thank you for sharing your wonderful experience! We’re delighted to know Flexiroam worked seamlessly across Southeast Asia and that our WhatsApp support was able to assist you quickly. Your satisfaction means a lot to us, and we look forward to keeping you connected wherever you travel.
The flexiroam Chat is always very…
The flexiroam Chat is always very helpful and friendly, problems get solved easily and quick
11 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Sandra, thank you so much for your wonderful feedback! We’re delighted to hear that our Flexiroam Chat team has been helpful and friendly, and that your concerns are resolved quickly and easily. Providing seamless support is always our priority, and your kind words motivate us to keep delivering the best experience possible.
Great customer service and product.
2nd time I have used Flexiroam for an eSIM whilst travelling. I had an issue with loading the eSIM and the response from the service team to resolve this issue was prompt and first class. Highly recommended provider of travel eSIMs.
11 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Gregory, thank you for sharing your experience and for trusting Flexiroam again on your travels! We’re thrilled to hear that our customer service team was able to promptly assist with your eSIM issue and that you’re happy with both our product and support. Your recommendation means a lot to us, and we look forward to keeping you seamlessly connected wherever you go.
Excellent service and non stop working…
Excellent service and non stop working data.
Thank you for such helpful option
11 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Stas, thank you for your kind words! We’re delighted to know you’re enjoying excellent service and uninterrupted data with Flexiroam. It’s our mission to provide reliable connectivity and helpful options for travelers, and your feedback reassures us that we’re on the right track. We truly appreciate your support!
I was helped immediately and my problem…
I was helped immediately and my problem was solved quickly thank you Flexiroam
11 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Afrodita, thank you for your wonderful feedback! We’re so glad to hear that our team was able to assist you immediately and resolve your issue quickly. Providing fast, friendly, and effective support is always our goal, and it’s great to know we delivered that experience for you. We truly appreciate your trust in Flexiroam!
I had problems getting access to my…
I experienced difficulties getting access to my account. I had an old and a new account. After FlexiRoam merged them I was able to get access and retain the data I still had. I’m very happy it was solved. 🙏🏻
10 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Arend, thank you for sharing your experience with us. We’re sorry to hear you initially had difficulties accessing your account, but we’re glad the issue was resolved and that you were able to retain your data after the merge. Your patience means a lot, and we’re happy you’re satisfied with the outcome. We’ll continue working to make account access smoother for all our users.
Instant reply due to questions.
Instant reply due to questions.
Direct help offered.
9 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Hans-Joachim, thank you for your wonderful feedback! We’re glad our team was able to respond instantly and provide direct support to your questions. Your appreciation means a lot and inspires us to keep delivering fast, reliable, and professional service every time.
Excellent customer support
Excellent customer support, immediate response, very professional- thank you!
8 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Mariela, thank you so much for your kind words! We’re thrilled to hear that our support team was able to assist you quickly and professionally. Your feedback motivates us to keep delivering excellent service every time. We truly appreciate you taking the time to share your experience!
Do not EVER give them your email…
Do not EVER give them your email address! They will email you twice a day, their unsubscribe button don’t work and they will spam you forever! They also send it from a different email address every single time so, your attempts at putting them on spam folder don’t work. Never came across any company this bad!!!!!
6 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Dear Cem,
I am incredibly sorry our emails have been blowing up your inbox lately. That is clearly not the experience we want for you.
It sounds like a major synchronization error in our system is causing these repeats and, more importantly, failing to respect your unsubscribe requests. That shouldn’t happen, and we’re investigating it right now to make sure it stops.
We’d love the chance to make this right. Please email us at support@flexiroam.com and ask for Chris or Donna. We will manually purge your address from every single one of our mailing lists immediately so your inbox can finally get some peace.
Funktioniert meist gut
Funktioniert meist gut, in einzelnen Ländern sind andere Anbieter besser
5 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hallo Jean, vielen Dank für Ihr Feedback und die 4-Sterne-Bewertung! Wir freuen uns, dass es bei Ihnen in der Regel gut funktioniert. Wir verstehen, dass die Leistung je nach Land variieren kann und arbeiten kontinuierlich daran, unseren Service weltweit zu verbessern. Ihr Feedback hilft uns dabei, Verbesserungspotenzial zu erkennen.
Fast fix when needed help and guidance
Fast fix when needed help and guidance
5 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Amna, thank you so much for your 5‑star review! We’re glad we could provide a fast fix and the guidance you needed. Your feedback motivates us to keep delivering quick and reliable support whenever you need help.
perfect support on the spot
I had a esim from them already, after buying the new plan the esims clashed i guess. Getting a new esim replacement solved the chaos.You are my hero dear support agent, many thanks 🙏
1 februari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Mustafa, thank you so much for your wonderful feedback! We’re glad our support team could quickly resolve the eSIM issue and get you back on track without any hassle. Your kind words mean a lot to us, and we’ll be sure to share them with the agent who helped you. We’re always here to make sure your experience stays smooth and reliable, thanks again for choosing us!
My eSim was deleted from my phone
My eSim was deleted from my phone. A reinstallation was not possible. But the friendly support solved the problem by creating a new eSim with the old data. Perfect
30 januari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Wolfgang, thank you so much for your wonderful feedback! We’re glad our support team was able to quickly resolve the issue by setting up a new eSIM with your existing data. Your satisfaction means a lot to us, and we’re always here to make sure your experience stays seamless and reliable.
Einfach & gut
Einfach & gut - inclusive Beratung und Unterstützung über den Chat. Danke ;-)
27 januari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hallo Steffe, vielen Dank für die tolle 5-Sterne-Bewertung! Wir freuen uns, dass Sie FlexiRoam einfach und benutzerfreundlich fanden und unser Chat-Support hilfreich war. Ihre Anerkennung bedeutet uns sehr viel und motiviert unser Team, weiterhin erstklassigen Service zu bieten. Vielen Dank, dass Sie sich für FlexiRoam entschieden haben!
Works fine
Works fine. Really fast support by WhatsApp and email.
Well earned 5 stars. Top!
27 januari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi J.K, thank you so much for your kind words and 5-star rating! We’re glad to hear everything worked smoothly and that our support team was able to assist you quickly via WhatsApp and email. Your feedback motivates us to keep delivering top-notch service. We truly appreciate your trust in FlexiRoam!
Amazing customer service
Amazing customer service. I had an issue and Jess was really kind and helpful. 100% recommended!!
24 januari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Ana, thank you for your 5‑star review! We’re thrilled to hear Jess provided such kind and helpful support. Your recommendation means a lot to us, and we’ll continue delivering amazing customer service.
Great service
Great service. Because my sim didn’t worked but they didn’t stop emailing until it worked. Thankyou!
23 januari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Gladys, thank you for your wonderful 5‑star review! We’re glad we could support you until your SIM was working. Your appreciation means a lot, and we’ll continue striving to provide great service every time.
Svar från FlexiRoam Asia Limited
Hi Pablo, thank you so much for your 5‑star review! We’re delighted to hear that you found our service easy and friendly. Your feedback motivates us to continue providing a smooth and welcoming experience for all our customers.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.