I forgot to book a Childs free ticket for Womad 2027 in my excitement to get Adult tickets. The FIXR representative sorted this problem out within minutes - which was most appreciated...
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Se mer
Företaget har svarat
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Se mer
Företaget har svarat
I had sent 2 emails with my query with no answer so I decided to call. Amelia connected with me and sorted my query out in no time. So glad I called. Her customer service was fantastic.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Kontaktuppgifter
Cameo House, 11 Bear Street, WC2H 7AS, London, Storbritannien
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Utmärkt
663 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Great experience, had an issue with my order my fault given the wrong email, FIXR sorted it for me with no hassle and was so lovely to talk to
19 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your order issue was resolved quickly and without any hassle. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Gig was cancelled 2 days before the…
Gig was cancelled 2 days before the event and I keep getting passed around by Fixr.co, including them wanting me to send my bank details to a random virgin media email address! I paid my money to Fixr.co and they are legally responsible.
8 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating this situation must be, especially following the cancellation of the event. In some cases, event organisers manage the refund process directly, which is why you may have been referred to them.
Please rest assured that we are currently looking into this for you and will continue working to ensure the matter is resolved as smoothly as possible. We appreciate your patience in the meantime.
Best regards,
Team FIXR
Rigid Customer Service Hours
If you need help quickly and it's a Friday @1pm. Forget it. You're on your own. No one will help you. I was left stranded with 18 tickets to resolve for an event on Saturday 2 May. Why would FIXR have rigid customer service hours when majority of events are held on weekends and after hours?
2 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
We are truly sorry to hear about the frustration this caused and that you felt stranded ahead of your event. We completely understand how stressful it is to manage 18 tickets, especially with a deadline approaching.
We really appreciate you raising the point about support availability; it’s feedback like this that helps us look at how we can improve our service for the event community. We aim to be as responsive as possible during our operating hours, and we're sorry that we couldn't get this sorted for you in time for your event.
If those ticket issues are still outstanding, please let us know so we can get them resolved for you immediately.
Best Regards,
Team FIXR
FIXR - fixed everything!
Absolutely brilliant Hayley and Tremain,
Fabulous correspondents, fast and so so helpful! Totally rocking ticketing!
P
24 april 2026
Omdöme utan inbjudan
Svar från FIXR
Hi There,
This is what we like to hear! Thanks for the 5-star review and the kind words for Hayley and Tremaine.
We’re glad we could make your ticketing experience a 'fabulous' one!
Best Regards,
Team FIXR
They answered my email quickly and…
They answered my email quickly and where very helpful
20 april 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to know that our team was able to get back to you quickly and provide the help you needed.
We really appreciate the feedback and are happy we could get things sorted for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great experience today with an email…
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event yet but I would defo use again based on today's experience.
20 april 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that your first experience with us has been such a positive one.
We're glad our team could jump on your query and get everything resolved for you in just a few hours. We hope you have a fantastic time at your event, and we look forward to helping you out again in the future!
If you need anything else, don’t hesitate to reach out.
Best Regards,
Team FIXR
Really excellent customer support from…
Really excellent customer support from the team at FIXR when I needed it. Shout out to Hayley-Ann in particular. Thank you.
13 april 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that you received excellent support when you needed it. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I couldn't find my tickets
I couldn't find my tickets, I message customer services they were very helpful I now have my tickets sent in a link x
8 april 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our team was able to help you locate your tickets and get that link sent over to you so quickly.
We're glad we could get everything sorted so you're all set for your event.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Very prompt service
Very prompt service. Unable to see a response when I bought my tickets for the Christmas Orchestra. Amelia responded very quickly to my email and sorted it out straight away ☺️
8 april 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and efficiently. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great Event!
Bought tickets months ago for the March 21st Hamilton date. Closer to event I couldn't find my e-tickets in my e-mail. Got hold of a FIXR agent and...BOOM! Had a quick response and my tickets. Event location was very cool. Not too sure they did so much of the 80's or 90's but the crowd was probably more suited for the 2000's because they were all born in the 2000's! I was for sure one of the older women at the event getting her groove on! It was a rush and reminded me of how much I used to club. I still love to dance and feel everyone's joy on the dance floor. (not in a pervy way) lol.
21 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and that you enjoyed the event — it sounds like you had an amazing time on the dance floor! We truly appreciate your kind feedback and love hearing about the joy our events bring.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
We booked two tickets for an event and…
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my account. We managed to book other tickets and emailed FIXR for a refund of the tickets. The team was helpful and responded to my email and assured me that the funds would be refunded. The turn around time for the refund was 3-12 business days and the payment was made within 3 days.
28 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team was able to resolve the booking overlap and process your refund so quickly.
It is great to know that the funds were back with you within three days and that you were still able to get your tickets for the event. We're glad we could make the process smooth for you!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Great Service
Very prompt response to my service request for a gig tickets refund. Excellent email comms too!
27 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
This is exactly what we like to hear!
We aim to make our support as fast and seamless as the booking process itself. Thanks for the great feedback and for choosing FIXR!
Best Regards,
Team FIXR
Great customer service
I requested a refund for an event I was unable to attend due to an illness in my family. Amelia in customer service helped brilliantly and the refund was organised
29 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for sharing your experience. We are so sorry to hear about the illness in your family and hope everyone is doing better now.
We’re glad Amelia could help make the refund process one less thing for you to worry about during a difficult time. Take care, and we hope to see you at an event in the future.
Best Regards,
Team FIXR
I had an issue with receiving my…
I had an issue with receiving my tickets. It was dealt with by FIXR very promptly and efficiently. Very courteous and pain free experience
31 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! We are so pleased to hear that your ticket issue was resolved promptly and efficiently.
It is great to know that you had a courteous and pain-free experience with our team.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Easy to purchase tickets
Easy to purchase tickets - I required a refund for a single ticket from my order and it was processed without further questions which I really appreciated
31 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! We are so pleased to hear that you found the purchasing process easy and that your refund was handled smoothly.
It is great to know that our team could make the process straightforward and hassle-free for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Extremely helpful customer service
Extremely helpful customer service when I made a mistake on booking the wrong time slot for an event. Resolved quickly with no issues at all. 100% recommend and would use again to purchase tickets.
30 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team could help you quickly resolve the booking mistake.
It is great to know the service made you feel confident in using us again. We appreciate the high recommendation!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I purchased a ticket for an event and…
I purchased a ticket for an event and on the 27 they sent me an email saying they’ll give me my refund after 2-3 working days but now I haven’t go it
27 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
We apologize for the delay in your refund appearing. We want to make sure this is resolved for you right away. Please get in touch with our support team at team@fixr.co with your ticket details so we can investigate exactly where the hold-up is.
Thank you for your patience!
Best Regards,
Team FIXR
Svar från FIXR
Hi There,
Thank you for the fantastic review! We pride ourselves on providing fast and friendly customer service, and we're thrilled we could help you out.
We hope you have a great time at your event!
Best Regards,
Team FIXR
Helpful, fast customer service
I booked my tickets in an email I could no longer access. I messaged FIXR and they were so helpful, very fast response and very friendly. I highly recommend due to the great customer service very happy customer 💜😊😊🩷
23 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi There,
Thank you for the wonderful review! We're thrilled to hear you had a great experience with our customer service team.
Providing fast and friendly support is a top priority for us at FIXR, and we’re glad we could help you get back to your tickets. Enjoy your event!
Best Regards,
Team FIXR
Change of tickets
I had the most amazing experience. I booked the wrong time by mistake and they were able to change my ticket within 24 hours. It was so easy and so quick. So happy with Fixr. I was helped by Tramaine, who was the absolute best!
27 mars 2026
Omdöme utan inbjudan
Svar från FIXR
Hi There,
Thank you for the fantastic feedback! We aim to make ticket management as seamless as possible, and it’s great to hear that our team was able to assist you so quickly.
We’ve shared your shout-out with Tramaine and look forward to seeing you at your next event!
Best Regards,
Team FIXR
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.