I forgot to book a Childs free ticket for Womad 2027 in my excitement to get Adult tickets. The FIXR representative sorted this problem out within minutes - which was most appreciated...
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Se mer
Företaget har svarat
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Se mer
Företaget har svarat
I had sent 2 emails with my query with no answer so I decided to call. Amelia connected with me and sorted my query out in no time. So glad I called. Her customer service was fantastic.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Kontaktuppgifter
Cameo House, 11 Bear Street, WC2H 7AS, London, Storbritannien
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Utmärkt
663 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unfortunately our event Discovery…
Unfortunately our event Discovery Festival Plymouth 26 was cancelled. We took the option to receive refunds on tickets and purchases which was very quickly dealt with, no fuss or quibble. Great customer service.
29 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly following the event cancellation, and that everything was handled without any issues. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I normaly love fixr i do ive been…
I normaly love fixr i do ive been waiting for my commission pay out since 15th of may and when i ask them about it they say that the finance team haven’t processed it, but I see so many people on trust pilot getting paid out they dont even reply to messages on fixr support
30 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating delays and lack of communication can be, especially when waiting for a payout. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience caused.
Please reach out to us at team@fixr.co with your user account details so we can look into this for you and get it resolved as quickly as possible.
Best regards,
Team FIXR
Refund for something not their fault
I had to email to get a refund through and they were very quick to respond and very lovely about it. Pretty quick for a refund too 5-10 days
29 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund request was handled quickly and that our team was helpful and kind throughout the process. We truly appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
The concert was cancelled
The concert was cancelled, asked for a refund and the money was on my card next day, great service, thanks
29 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly following the event cancellation and that everything was resolved smoothly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Efficient customer service
Good, responsive customer service, efficient.
29 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our customer service was responsive and efficient. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Brilliant Service!!!!
Recently bought tickets for a festival with this company and the festival ended up being postponed. I couldn't make the new date and emailed them to ask for a refund. Within 24 hours I was given a full refund of tickets and the booking fees. Thanks very much.
29 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly after the event was postponed, and that everything was resolved within 24 hours. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I bought tickets for a music festival…
I bought tickets for a music festival and unfortunately it was cancelled.
Communication between fixr and myself was easy and my request for a refund was dealt with quickly and without any fuss.
29 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was handled quickly and smoothly following the event cancellation, and that communication throughout the process was easy. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I have just found out a festival has…
I have just found out a festival has been cancelled and emailed this company straight away, I have received an immediate reply with two solutions, I have chosen a refund and this has now been actioned, quick and efficient, impressed, just waiting for funds to returned to my bank account.
28 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you within a reasonable time over the bank holiday and successfully directed you to the right person to get your query solved quickly.
We always want to make sure you get the right answers, so we're glad we could guide you in the right direction and deliver excellent customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Excellent customer service
Refund for postponed event was processed with no issues and a refund sorted within 24hrs. Excellent customer service.
28 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that your refund for the postponed event was processed smoothly and sorted within 24 hours.
We always aim to make these situations as quick and hassle-free as possible, so we really appreciate your feedback about our customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt replies
Prompt replies, efficient service. Managed to get us an additional ticket for my granddaughter so very grateful
28 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that our team provided prompt replies and efficient service to secure that additional ticket for your granddaughter.
We are so glad we could help get it sorted for you, and we appreciate you taking the time to share your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I thought I made a mistake with a…
I thought I made a mistake with a ticket purchase, I contacted FIXR to question it and they came back really quickly to reassure me that all was ok, 10 out of 10
27 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you quickly to reassure you that everything was all set with your ticket purchase.
We completely understand how stressful a potential ticket mistake can be, so we are glad we could put your mind at ease. Thank you so much for the 10 out of 10 rating!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
A misunderstanding when we booked the event
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account.
Expecting a nightmare to resolve our issue of one ticket to many but the service we received was the exact opposite. Amelia your a star, the process was so easy compared to others.
A genuine mistake resolved within a few days & a conformation email to say a refund was issued but won’t show in our account for 2-3 days.
Speak as you find, couldn’t have asked for more.
Thankyou again.
23 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that resolving the accidental extra ticket for Farmfest was a stress-free and easy process for you.
We completely understand how worrying it can be when you spot an unexpected charge on your bank account, so we are absolutely thrilled that Amelia was able to jump in, put your mind at ease, and get that refund sorted out within just a few days.
Thank you so much for the kind words we will be sure to pass your thanks on to Amelia!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Great customer service
Tremaine was so helpful when I made an error in my ticket buying - quick with responses and it felt like they went out of their way to make my issue seem manageable
26 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and that our team was able to make the process feel simple and manageable for you. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket upgrade
I needed to upgrade my tickets - Hayley-Ann responded within the day and this was sorted out swiftly and professionally. Very good customer experience!
26 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our team responded swiftly and professionally to get your ticket upgrade sorted for you within the day.
We always strive to deliver a very good customer experience, so we really appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had a question about an event
I had a question about an event . They came back in a reasonable time considering it was over a bank holiday, and whilst they couldn’t answer my query, I was directed to someone who was able to solve my issue quickly . Excellent customer service . Thank you
23 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you within a reasonable time over the bank holiday and successfully directed you to the right person to get your query solved quickly.
We always want to make sure you get the right answers, so we're glad we could guide you in the right direction and deliver excellent customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Very quick response and helpful staff
Very quick response and helpful staff
26 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our staff provided a very quick response and were helpful in getting things sorted for you.
We always aim to be as efficient as possible, so we really appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service! I couldn’t find a ticket I had bought. They were able to find my purchase and send me a replica ticket! Fantastic service. Thank you.
23 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s great to hear that our team was able to track down your purchase and get a replacement ticket sent over to you so quickly.
We are glad we could make the process smooth and stress-free for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Every question I asked was answered &…
Every question I asked was answered & they were really polite & efficient people helping with disability questions
22 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that our team was able to answer all of your questions politely and efficiently, especially regarding disability requirements.
We always strive to ensure our support is as helpful and accessible as possible, so your feedback means a lot to us.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Never again
I recently bought tickets for Bath and West show . The show changed their ticketing system . Now they are using FIXR. I bought 2 tickets and fully paid . An email arrived from FIXR about my tickets . It says see your tickets . I clicked on the link . New window opened . Asking me download FIXR app to see my paid tickets….. why ? I did it . Then the app asked me to register . I did that too . Then asked me to login but it could not accept the password . CAT9870. I tried 10 times . No chance. The called FIXR . I talked to a person HAYLEY ANN . She was Godsend. Very polite , helpful . Sent me direct link to my tickets.
I wish I could give 10 stars but only for her . Thanks again Hayley . You are a star
20 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about the difficulties you experienced accessing your tickets.
We're happy to hear that our support team was able to assist you and ensure you received your tickets successfully. We understand how frustrating login and account access issues can be, and we appreciate you taking the time to share your experience. Your feedback helps us identify areas where we can improve.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Fantastic customer service
Fantastic customer service e-mailed them to say I had forgot to add a dog ticket on and they replied straight away with the dog ticket attached.
21 maj 2026
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for the review! It’s fantastic to hear that our team could get back to you straight away and get that dog ticket sorted for you.
We are glad we could make the process quick and easy so your furry friend doesn't miss out!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.