Kaboodle Ticketing  Omdömen 

dreadfull service. booked a ticket with accomodation and accidentally booked a live in vehicle pass as well. asked to canel a month in advance and was told no refund and were absolutley no help. poor customer service response and show a lack of knowledge of the service they are providing.

Aneta and Georgia sorted out a change of reg plate and change of name super efficiently and were very kind and helpful. I genuinely have never made requests to a company and have had them resolved as smoothly and quickly as these ladies have helped me out.

Jasmin was absolutely amazing! I can’t thank her enough for sorting out all my ticket issues. She made everything so easy and took away all the stress. Nothing was too much trouble, and she was so kind and helpful the whole way through. She really deserves to be recognised for the great job she does. Thank you again, Jasmin!

I called up yesterday as my lost village tickets disappeared from my account and Jasmin from the team was really kind and efficient making sure that my tickets had been reinstated. The customer service that Jasmin brings is out of this world, thank you Jasmin!

Following the sudden death of my husband, I knew I wouldn’t be able to use the tickets we had bought for We Out Here festival. Eric, from Kaboodle, took complete charge of everything to do with the resale of the tickets & re-embursment. Eric was very kind & reassuring in all his communications.

Top customer service in a difficult time. I understand my request was complicated to for fill but, the service I received was amazing! Very helpful indeed and went above and beyond to help me resolve my issue. All of this was very much appreciated.

I paid 90% of two prepitched tickets for lost village and missed the last payment for them to cancell the entire order of £900 and take away my tickets WITHOUT refund.

The staff at Kaboodle in charge of resale for We Out Here tickets have been very helpful, prompt and informative with my ticket resale.
My email queries have been answered helpfully since I put the tickets up for resale and I have managed to sell both weekends tickets already
All in all I have no hesitation in recommending and using Kaboodle in future

Dave Marsden

I paid extra for Ticket protection because I believed it would provide peace of mind if I needed to cancel my journey. Instead, I found the cover to be extremely restrictive and disappointing.

If you’re ill, you’re expected to provide medical evidence, and even in the event of a bereavement, the policy requires official documentation such as a death certificate before a claim can be considered. For many people, these requirements make the cover difficult and stressful to use, especially for a relatively low-cost ticket.

I feel I paid for protection that offers far less practical benefit than I expected. My cancellation request was refused, and I was left feeling that the cover wasn’t worth the extra cost.

I would advise anyone considering Ticket protection to read the terms and conditions very carefully before paying extra, so you know exactly what is and isn’t covered.

Needed to change beds requirement in yurt and Olivia could not be more helpful ... thankyou

I resolved my main ticket because I couldn’t go to the festival. But my accommodation and my wristband is still showing on my kaboodle account. I’ve sent probably about 13 emails to Danielle and Finn and they keep sending me back a generic message which doesn’t help. It’s been over three weeks now since I sold my ticket and I’m still waiting for the refund for the accommodation and the wristband of £213. It’s really difficult to get hold of anyone and to get someone to solve this problem so I’ve had no choice but to put this review up I’m just hoping that Boomtown can refund the money because I’ve lost my job and I have no money and I really need it. That’s why I can’t go 

Super easy booking process and when I needed to amend my booking, they were very helpful and responsive - one of the easiest ticketing processes I have used and definitely recommended.

Truthful review. It was a bit tricky getting hold of someone to start with (I’m also very impatient!) but once Jasmin reached out everything was extremely smooth, easy and very helpful! Congrats to Jasmin!

Great customer service. I made a mistake with my booking. This was all sorted out quietly and efficiently by Jaz.
Thank you Kaboodke

I am a 4th-year returning Boomtown customer who has spent thousands of pounds on premium camping every season. This year, I spent £1,123 to upgrade my group’s accommodation to a larger 9-man Camp Skylark structure.

Knowing from experience that Kaboodle support can take time, I was forced into a catch-22 on 2nd July: buy the rare 9-man upgrade immediately to secure it for my group, or wait for support to reply and risk losing it entirely. I acted in good faith to spend MORE money with Boomtown and emailed Kaboodle on that exact same day (2nd July) to cancel my original 6-man tent.

It took Kaboodle two full weeks to reply, claiming the original tent was non-refundable. When I replied on 16th July to dispute this—pointing out that these restrictive terms were never made transparent during the checkout process—they went completely silent. They have now ignored my email for over 6 working days, breaching their own stated 2-day response SLA for a second time.

With the festival now less than three weeks away, Kaboodle’s severe support delays have left me trapped with £881 locked into an unneeded tent, forcing over £2,000 in duplicate bookings for a simple upgrade.

I need a senior manager to look into booking reference BT6374241 immediately, apply a reasonable exception for a 4-year premium customer, and process the refund or resale listing for the unneeded 6-man structure.

Brilliant customer service from Kaboodle. Had a question/issue with some tickets and they sorted it really quickly – and they were super friendly too. Thanks :)

Absolutely embarrassing from Fin (it said to reference him by name) from customer service. I’ve sent 3 emails in the last 5 days clearly outlining the trouble I was having and I’ve STILL had nothing but 3 automated responses, received within a minute of my email, with no relevant information whatsoever and radio silence after that.

My query was an urgent one, expressed as such and in a clear manor.

I likely won’t have time to get my issue resolved now and I’ll end up £320 in the hole because I cannot come to the festival without having received this information.

Embarrassing and disgraceful especially to a loyal customer who’s come in each of the last 3 years. Sickening.

Very helpful and friendly staff

I spoke to a lovely person called Ellie who was able to luckily sort out my query very promptly. Very happy with the service

Awful services..
I've been waiting over 7 working days for a refund and the communication is little to nothing.
Im over £300,put if pocket with no resolution.