Kaboodle Ticketing  Omdömen 

I do not hold admission tickets to Lost Village 2026. I have exclusively purchased a standalone physical "Click & Collect" camping gear add-on by mistake. It was supposed to be for the Vegan Camp Out occurring on another date.

As this order cannot be fulfilled at the festival gate without event admission, and because the order was placed online on June 21, 2026, I was executing my statutory right to cancel an unfulfilled mail-order/distance contract under the UK Consumer Contracts Regulations.

As I am well within the 14-day statutory cooling-off window for physical merchandise, I expected that this matter would escalate this to a supervisor to process a full refund so the inventory can be released back to a valid ticket holder.

Kaboodle and Lost village will not refund this full amount continuously stating that event tickets are not refundable even though I cannot collect physical merchandise because I hold no event ticket. "When a customer buys festival equipment hire without holding an admission ticket, the order cannot legally be fulfilled."

In this matter as Fay and Olivia from Kaboodle ticketing and Fin at Lost Village is comitting fraud! I will be escalating this case to the highest authorities as what Kaboodle Ticketing AND Lost Village is conducting in this specific case is against UK law.

Kaboodle kept me informed of the event cancellation. (It was short notice on day of event, but not Kaboodle's fault - likely the venue's late notice.)

There was an issue with a discount code being supplied by Kaboodle/the specific event I was attending - where I was informed I was getting a discount code, but the discount code was not in the email/on my account. (Not sure which was the source of the issue.)

Removed a star for this as it caused me some confusion and worry regarding rebooking as there was low availability for remaining available dates - and as the communication was sent only shortly before support hours closed, could not resolve until the next day.

But the response from the actual Kaboodle support agent (Jez) was still on the next morning and solved the issue immediately - so for the support team resolution itself, am happy.

Absolutely awful!
I booked tickets with Woodlands direct for the F1, tickets arrived via these clowns, I need to sell two of the tickets but can't as i need a Kaboodle account, I have been trying for two days to no avail, the login does not recognise my email in any shape or form.
Disgraceful experience.

False advertised on boomtown page that I can choose my camp orchid area. I’ve been placed into a camp on my own away from all my friends. The camp is for coach travels when I’m not travelling by coach. I’ve contacted kaboodle and they are refusing to move me back to orchid even when I offered to pay extra.

They are expecting a young woman to camp alone at a festival… due to their own false advertising

Fast clear and efficient response

Jasmin could help me. No problems, no time wasting

Fay and Fin at kaboodle were amazing! They sorted changing the time of my ticker within 24 hours and it was super simple

The ticketing staff claim to offer financial support, except when asked for 1 week extension with the promise of full payment not just that months installments, I am told they cannot offer financial support. They clearly did not want to deal with me so instead banned me from Boomtown for life. As a student after a career in the event industry, I will not stand for this and will not be supporting such an awful ticketing company until Boomtown choose to switch. I lost £200 to these incompetent idiots.

I booked a ticket through Kaboodle and made a mistake during the booking process. I emailed their customer service, and they responded very quickly with clear advice that helped me resolve the issue.

A special thank you to Jaz, Jasmin, and Eric for their excellent support. They were friendly, professional, and incredibly helpful throughout the whole process.

The issue was fixed promptly, communication was clear, and the entire experience was stress-free. Excellent customer service and a very positive experience overall. I would happily use Kaboodle again and highly recommend them.

Hello I'm trying to contact you and your form just sends me back to the main board this is a major issue as I need to sort this booking out before the event please reply here and give me an EFFECTIVE way to reach out.

Jasmin, Al and the whole team and booking experience has been great. Looking forward to seeing them and the live action soon.

Absolutely terrible service, will not be using again. I would definitely not recommend. Fraudulent.

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Customer service is aggressive and accusatory. Accusing me of fraud. I did your TicketPlans form and in the meantime used my right as a consumer to dispute as it is not clear how to get a refund and took way to may attempts for someone to finally provide how to do it. This after AI helped me understand. They just keep sending the policy. Art and money come together to make a really bad experience. I'm not using this service or going to Primavera Sound ever. The experience is so souless.

I got first class treatment from Eric, who resolved an issue quickly, efficiently and with unexpected care. This was greatly appreciated. Top class service.

Booked tickets within a few hours of release for Tokyo night's sumo and sushi event.
Was then back and forwards with the customer service team for more than four weeks because they told me that they have double booked the dates, they tried to offer a change of dates, but at least one of the people in our group wouldn’t be able to make the new dates.
Back and forwards for Weekes to see whether they would be able to move other people, and honour our original times, but this process ended up taking far too long so requested a refund
Will not be booking Tokyo nights again

m really disappointed with this situation. I have now paid off my Boomtown Public Transport Wednesday ticket, but I'm still unable to resell it even though the event is sold out.

When I originally contacted support, I was told that once the ticket was paid off, I would be able to resell it. I paid the remaining balance on that basis, yet I still cannot list the ticket for resale.

It's not that I don't want to go, I genuinely can't attend anymore. If I had known that paying off the ticket would not allow me to resell it, I could have ended up losing £90 for a ticket instead of another £360 I can no longer use. Given that the event is sold out, there is clearly demand for tickets, so I don't understand why I am unable to resell mine.

I would appreciate it if this could be looked into and resolved as soon as possible. I am simply trying to recover the money I've spent on a ticket that I am unfortunately unable to use.

I look forward to hearing from you.

Kind regards,

Now been sorted there refunding 360 keeping 90 and are clearly gonna resell ticket funny that but its better then nothing

jasmin was super friendly and really helped me out :) amazing customer service

I had accidentally overbooked some tickets due to a glitch on my phone. I called the helpline and my problem was sorted quickly and professionally by staff Member Ellie.

I had accidentally booked the wrong transport and Jasmin was so helpful. Amazing communication, customer service and super polite.