Was trying to do some calendar embed stuff and things weren't working and via their AI chat, it directed me to a real person (Tara!) within minutes who was super helpful. I can't identify her in any w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a new promoter and I have started using ticket tailor and recently just done my first event. They are more generous with fees, offers and growth on their platform than other big contenders like... Se mer
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Ticket Tailor is a game changer for our events. We are able to get information out to ticket holders, alter ticket questions based on buyer or attendee, and make edits on our end after the fact. We... Se mer
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I loveee Ticket Tailor and everything (that I know) they stand for. I love that they’re a certified B-Corp, how easy and intuitive the platform is to use, and all the features it offers—memberships,... Se mer
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Företagsinformation
Skrivet av företaget
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Kontaktuppgifter
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, Storbritannien
- hi@tickettailor.com
- tickettailor.com
4,3
Utmärkt
693 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Seamless
Extremely easy to use with seamless integration into various payment methods.
11 april 2026
Omdöme utan inbjudan
Tara best customer service award!
Was trying to do some calendar embed stuff and things weren't working and via their AI chat, it directed me to a real person (Tara!) within minutes who was super helpful. I can't identify her in any way other than Tara but if you review reading people from ticket tailor see this, I hope she gets some sort of something because she was so helpful and kind!
13 april 2026
Omdöme utan inbjudan
First event with Ticket Tailor done. Efficient and Works.
I am a new promoter and I have started using ticket tailor and recently just done my first event. They are more generous with fees, offers and growth on their platform than other big contenders like Eventbrite. I moved over to save money initially, now I am staying due to the great tools and potential this platform has. I will be hosting my next event with tickettailor.
8 april 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks so much for sharing this, and congrats on your first event! 🎉
If there’s anything that would’ve made your experience a full 5 stars, we’d love to hear it - always keen to keep improving. Looking forward to supporting your next event! 🚀
Their website is broken
Their website is broken, and they have NO way to contact them directly about this (which is probably why it stays broken). They try to direct people to the sellers, even for matter that are theirs. DO NOT USE THE WEBSITE from a desktop browser, they do not test their webpage. It appears to only work on mobile browsers.
I tried to book tickets for a popular event, and so it came up with:
You are in the queue. This page will automatically refresh, please do not close your browser.
This is a lie. The website never refreshes. If you manually refresh you get pushed further back in the queue. While waiting I was able to book tickets fine through the website on my mobile phone. Because of waiting I didn't get the tickets I wanted, as they had sold out by the time I tried a different route.
If you are an event organised and want happy customers, use a different ticketsite. They won't ever fix it because there's no way to report issues.
7 april 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Hi, thanks for taking the time to leave this review. We're really sorry to hear about the experience you had.
A few things we'd like to address honestly:
We have 24/7 human support available via our website and email, and we're very responsive to issues. We hear you that it can feel frustrating to be directed to an event organiser as a first step, but this is genuinely the most effective route - we work directly with event organisers meaning when they raise issues with us we have the context and information needed to support their ticket buyers. With over 80,000 Events Creators on the platform understanding the specifics really matters and this is the most effective way for us to solve issues that may arise in a ticket buying experience. That said, we're always reachable and happy to help buyers too.
Our platform runs smoothly on both desktop and mobile browsers, so we were concerned to read your experience. What we think actually happened here was that for some specific buyers (yourself included), we spotted the queue page wasn't auto-refreshing correctly. We identified this quickly and it's now been fixed. We're also reviewing the wording and overall queue experience to make it much clearer for buyers what's happening, so it doesn't feel like you're just staring at a screen.
We take feedback like this seriously, and your experience directly contributed to us reviewing the queue experience. Thank you for that - even if it wasn't the experience you deserved.
Svar från Ticket Tailor
Thanks so much for your lovely feedback, Alyce! 😊 We’re really glad to hear setup was a breeze for you — that’s exactly what we aim for 🙌
The check-in app made the day of the…
The check-in app made the day of the event easy and smooth! Love it.
28 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks so much for sharing this, Kristin! 😊 Really glad to hear the check-in app helped make your event day smooth and easy to manage. Let us know if there's anything we can do to make the experience better 🙌
Ticket Tailor has a great UX for…
Ticket Tailor has a great UX for vendors creating events as well as ticket buyers. Love it.
14 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks Thanks so much, Stephanie! 😊 We’re really glad to hear you’re enjoying the experience on both sides - creating events and buying tickets. That’s exactly what we aim for, so it means a lot to hear this 🙌
Svar från Ticket Tailor
Thanks, Jeff! 😊 Glad you found it easy to set up your event. If there’s anything we can do to make that experience even better, we’d love to hear your feedback 💬✨
Ticket Tailor is a game changer for our…
Ticket Tailor is a game changer for our events.
We are able to get information out to ticket holders, alter ticket questions based on buyer or attendee, and make edits on our end after the fact. We are super thankful for this program.
18 mars 2025
Omdöme utan inbjudan
Svar från Ticket Tailor
Thank you so much for the kind words! 🙌 It’s great to hear Ticket Tailor has been a game changer for your events.
Wishing you continued success with your events 🎉😊
Easy to use
Easy to use and really helpful support. Always able to answer any queries I have immediately.
16 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks so much, Wend! 😊
Really appreciate you saying that. Glad it’s been easy to use and that we’ve been able to help whenever you’ve had questions. Always here if anything else comes up!
We love Ticket Tailor!
We love Ticket Tailor!
It's user friendly, support is easy to get, it's UK based and integrates with all our other software.
17 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Ahh we love this. Thanks so much, Oscar! ❤️
So nice to hear it’s been working smoothly for you and playing well with your other tools. Give us a shout anytime, we’ve got you 👍
straight forward
simple, straightforward site.
Easy to monitor ticket sales.
7 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks so much for the review, Gordon! Glad to hear you’re finding the platform simple and easy to use, and that keeping track of ticket sales is working well for you.
If there’s ever anything we could improve to make it a 5-star experience, we’d love to hear your thoughts. 😊
Absolutely cannot get any help from…
Absolutely cannot get any help from this company. Went to buy tickets for a local event, BUT there is someone else's phone number and credit card info already associated with MY email address. All I get is an endless loop of the same message telling me to contact the organizer to have my tickets resent. But this has nothing to do with the organizer or resending tickets!
13 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Hi there,
Sorry to hear that you're struggling with buying tickets to a local event. However, you've come through to the wrong place.
To explain how Ticket Tailor works: we don't store any customer payment data ourselves, or take payment on our platform.
All payment information is handled directly by the event organiser (this will be Stripe, PayPal, or Square depending on who is running the event).
This means that any account or payment details associated with your email address would be held by that payment processor, and the event organiser, not by us.
Because of this, the event organiser is actually the right person to contact here - not because it's their fault, but because they have direct access to their payment processor account and can investigate why your email address appears to be linked to someone else's details. They'll be able to raise this with Stripe, PayPal or Square on your behalf and get it looked into.
We're sorry our automated support wasn't clearer about this. We hope the organiser is able to get this sorted for you quickly.
It's been okay
It's been okay. The app is somewhat confusing to use, but if you can figure it out, it works pretty good.
20 februari 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks for taking the time to share your feedback. We’re glad to hear the platform works well once you get the hang of it, though we’re sorry to hear it felt a bit confusing to use.
If there’s anything in particular that felt unclear, we’d really love to hear more. Feedback like this helps us continue improving the experience. And of course, our support team is always happy to help if you ever need a hand. 😊
great customer support
great customer support, easy to use for multiple people on the check in app
30 januari 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thanks so much for the kind review! 🙌 We’re really glad to hear you’ve had a great experience with our support team and that the check-in app worked well for your event.
We really appreciate you taking the time to share your feedback, it means a lot to the team! 🎟️✨
Supporting Scam Sellers
Ticket Tailor has sold tickets for a company called "JenMat". Unfortunately after buying these tickets in December, it now seems that the event never existed.
However the only phone number I can find online for Ticket Tailor is invalid, and when you go on their website the event no longer exists.
I don't believe Ticket Tailor is a scam, but they are supporting scam sellers then distancing themselves from any responsibility
(Also the AI Bot on their chat refuses to speak to buyers, only sellers)
There has been no communication from either JenMat or Ticket Tailor to say the event has been cancelled either. I imagine both Trust Pilot pages will be filled with messages in the next hour or so as people turn up for the event!!
1 mars 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Hi, thank you for leaving this review and we're truly sorry to hear about your experience. We completely understand how distressing it must be to have turned up for an event only to find it wasn't going ahead.
To clarify how Ticket Tailor works: we are a self-service ticketing platform, not an event organiser.
When you purchase a ticket through our platform, your contract is entirely with the event organiser - in this case JenMat Productions.
We are not responsible for the operation, running, or cancellation of any events, and we are not involved in communications between organisers and their customers.
All ticket money is paid directly to the organiser; we never hold or touch the funds from your ticket purchase.
We hear your frustration about our support chat being geared towards sellers. We're sorry that wasn't helpful to you when you needed it most. You may be able to find more helpful information about our service here: https://www.tickettailor.com/legal/info-for-ticket-buyers
We're sorry to hear that you were not informed about an event cancellation, and recommend contacting the event organiser to get this resolved. We are sorry we cannot do more directly.
Ticket Tailor need to sort out the companies they allow in
Ticket Tailor company does exist.
However….. they must also take responsibility and stop allowing JenMat to direct potential buyers to the Ticket Tailer site….
JenMat publicise shows and concerts etc and use Ticket Tailor as a platform to purchase tickets through but the events still never happen.
They are postponed!!!
However JenMat productions are clever pick pockets as they do not cancel so they are not expected to provide a refund.
Instead when you are fed up with waiting for a new date that never happens they make you apply for a refund through Ticket Tailor…
And these wretched people then force you find contact details and contact both companies.
No surprise then that no answer to phone calls, no reply to emails and I have sent 23 to both companies since Harry Potter tribute in Coventry was postponed
DO NOT USE EITHER COMPANY
They steal your hard earned money
They are vial thieves and scammers
And yes Ticket Tailor you have already replied to another customer review stating they were reviewing the wrong site… No we are not
You may state you are just a platform for selling tickets however you are allowing a scam company to take people’s money 💰 so that makes Ticket Tailor just as scandalous as JenMat
7 februari 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Hi, thank you for taking the time to share your experience. We're really sorry to hear about the ongoing frustration with the Harry Potter tribute event in Coventry, and we completely understand how upsetting this situation has been.
We want to be fully transparent: Ticket Tailor is a self-service platform, which means event organisers sell tickets directly to their audience and all ticket money goes straight to them. We never hold or touch money you paid for your tickets.
Refunds are at the discretion of the organiser, in line with their own terms and conditions. While we do have processes in place to vet organisers and maintain the quality of our platform, unfortunately no vetting process can guarantee that every event will run smoothly, and we are sorry that this one did not.
We advise you to look into the advice about insolvency on the event organisers website, or to reach out to your bank if you haven't already. We hope you're able to get this resolved. We are sorry we cannot do more directly.
The best online system we've found!
20 februari 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Wow - thanks so much for sharing this, Robin! This made our day! 🎉
Easy set up and integration
I like the ease of set up, some things are in funky places and it takes some getting used to. but for small repeating events like ours, it is working really well. I was really happy that the "widget" is way more than a widget and offers the full ticket experience on my site, vs a button that sends folks somewhere else.
2 februari 2026
Omdöme utan inbjudan
Svar från Ticket Tailor
Thank you so much for your thoughtful review, Melissa! We’re glad to hear setup was smooth and that the platform and widget are working well for your recurring events.
We appreciate the honest feedback about things feeling a bit “funky” at first - that’s super helpful, and we’re always looking at ways to make navigation even clearer.
Thanks again for sharing your experience!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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