I ordered a loungefly backpack. By the time I received my order over a month later, they had switched the listing info to a random Funko pop. I had a screenshot and email showing my original order inf... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Worst company to deal with in history!! Ordered 1 album and 1 dvd 4 weeks ago,tracking still shows nothing.sent numerous emails that were never answered even though website says emails answered within... Se mer
This is a scam site. They promised to deliver within 4 weeks and then extended for 4 more weeks with product they dont even have and when I cancelled (which they always push buyer to do that next to... Se mer
[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Se mer
Företaget har svarat
2,0
Dålig
592 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Found a book I couldn’t find locally
I was able to find a book I could not find anywhere locally and it was shipped quickly. Great experience thanks. My daughter really wanted this book!😊
23 januari 2024
Happy Customer
Wasn't home when it arrived, but my son said it came in great condition. I was happy to be able to order it and for a reasonable price. Thanks!!
3 januari 2024
Great service, great products
I bought 7 books from a series that is hard to find in the USA. Books were a great price. Love the free shipping, even to the USA! Books arrived within the delivery window. Received tracking number and multiple updates via email. Books were brand new, in great condition. Thank you! You made my son very happy. :)
10 oktober 2023
Omdöme utan inbjudan
I ordered a pack of 6 items and paid…
I ordered a pack of 6 items and paid for the 6 items but i only received 1 item
5 december 2023
Omdöme utan inbjudan
Svar från Fishpond.com
Hello Simon,
I'm sorry to hear about this confusion.
I am looking at your order and both our system and Onbuys say the same thing and it is listed as 1 item. Please send us a screenshot of where you see that is a pack of 6 and I can refund you the difference with my apologies.
You also have the option to return it for a full refund If you have not used the body cream.
I will email you directly and you can let me know what you decide.
Kind regards,
Catherine
Total reliability over many years
30 november 2023
I received the book weeks earlier than…
I received the book weeks earlier than expected. The price was great—free shipping to the US form the UK and the book arrived safe and sound.
24 november 2023
I’ve never revived my order 😡 or the tracking info you said you would send
I’ve never revived my order 😡 and I never received the email showing the tracking information you stated after my first review. This is really poor customer service
13 november 2023
Svar från Fishpond.com
Hi Kathryn,
Regarding the status of your package, I emailed you on December 4. If this message did not reach you, it might have been directed to your spam or junk email boxes.
As previously noted, the tracking record indicates that on November 22, 2023, the package was delivered to your delivery address and received. Inquiring with your family, neighbors, or facility management about whether they have received the box on your behalf could also be helpful.
Kind regards,
Catherine
Disgraceful
Disgraceful, borderline dishonest company. I ordered and paid for a lipstick in April 2023. I heard nothing from the company, no response to my inquiries until end of November 2023, when they emailed me to say the product was unavailable. I insisted on a refund immediately, which I received.
Shocking that they kept my money for 7 months.
23 april 2023
Omdöme utan inbjudan
Svar från Fishpond.com
Hi Alison,
We deeply apologize for any inconvenience caused due to our inability to fulfill your order. We understand that this may be frustrating for you, but we want you to know that the situation is beyond our control. As we informed you via email on May 19, 2023, there has been a temporary delay in obtaining your item. We also provided you with the option to cancel your order by following the link provided in the email. We have checked our records, and we can confirm that we have not received any emails from you.
We value your business and feedback. We are continuously striving to provide better service to our customers. We appreciate your patience and understanding, and we hope to have the opportunity to serve you in the future.
Kind regards,
Catherine
MF Doom- Born Like This cd.Package arrived within the stated…
Package arrived within the stated timeframe. CD arrived new and packaged well. Thank you!
9 november 2023
Svar från Fishpond.com
Hi John,
I would be happy to assist you. I don't see any emails from you so I'm not sure what happened when you say you were tricked. Can you please explain? I can help you with your subscription query. Could you kindly specify which subscription you are referring to? If it is for Fishpond emails, I can provide you with a link via email to help you update your subscription preferences.
Kind regards,
Catherine
This Company had a book that I could not find in the US.
This Company had a book that I could not find in the US. They got it to me quicker than the timeframe quoted & the book was in excellent condition. The communications on the ETA of the book were also great.
30 oktober 2023
Very nice 🥰🥰
31 oktober 2023
My daughter loved this book as a child. I searched and searched and finally found Ghost Dinner, in English, for her daughter, on Fishpond.
Read Ghost Dinner to my children, looking forward to reading to their children.
30 oktober 2023
Great selection and quality
So happy you had a very old children's book that was in excellent condition!
27 oktober 2023
Book is curling upon opening.
19 oktober 2023
Svar från Fishpond.com
Hi Jason,
I am sorry to hear that the book you received was damaged. I have sent you an email to resolve this issue promptly. Please check your inbox for further instructions.
We apologise for the inconvenience.
Kind regards,
Catherine
Abysmal Delivery Timeframe
I ordered a DVD from Fishpond on 12.09.23. I also ordered another two DVDs on the same day, one from Film Classics and the other from eBay. Both the other DVDs arrived within 3 business days to WA from the Eastern States. In contrast, Fishpond took 38 days to deliver my DVD. Not good enough. I gave Fishpond 1 star – instead of 0 - because, although their delivery timeframe was abysmal, at least the DVD eventually arrived.
20 oktober 2023
Omdöme utan inbjudan
Svar från Fishpond.com
Hi Lance,
We apologise for the delay in delivery. We order items on demand from a network of suppliers, so stock availability can be limited. We will re-order from a different supplier at no extra cost to you. Thank you for providing your feedback. Your input is valuable in helping us improve our service.
Kind regards,
Catherine
Fishpond ia currently selling my…
Fishpond ia currently selling my product on their website without permission. There is no email to send a Cease and Desist Letter. I would like all of my products to be removed.
13017 Wisteria Drive, Suite 347
Germantown, MD 20874
Phone: (240) 233-6137
10/13/2023
Representative of Fishpond,
It has come to our attention that your Company is using Nae Nae’s Naturals® name and trademarks without permission, in violation of multiple international and national criminal laws, as well as civil laws regarding trademark infringement and unfair competition.
Our company, Nae Nae’s Naturals® is the exclusive distributor and the owner of the brand. We have never granted permission to your company to sell our brand nor have we sold you inventory for resale. We have never granted permission to post coupon codes or deals based solely on our company for our products.
This will serve as your Legal Notice to Cease and Desist all further actions described above, including any mention of our Products/Company on your Listings on any Marketplace, websites or marketing efforts.
You are hereby instructed to comply with this letter immediately or face legal sanctions under applicable International (International Bureau of WIPO located in Geneva, Switzerland), Federal and State law.
I have also reported your trademark and copyright violation to Google. You have 24 hours to comply or we will take further legal action against you.
Sincerely,
N. Johnson
N. Johnson
Owner
Nae Nae’s Naturals®
/Beauty/Nae-Naes-Hair-Growth-Formula-Special-Heavy-Natural-Handmade-Butter-Balm-Conditioner-Recipe-For-Hair-Thickening-Treatment-Therapy-Moisturiser-With-19-All-Natural-Ingredients-Inside-270ml/0711766748258
9 augusti 2023
Omdöme utan inbjudan
Svar från Fishpond.com
Hi N.Johnson,
Thank you for bringing this matter to our attention.
We have forwarded your concern to our Regulatory and Compliance team. They will investigate the issue and should they verify your claim, they will take down the listings immediately. Please note that Fishpond uses Trustpilot as a reviewing platform. We source our products through a network of local and overseas suppliers and only order upon demand. We kindly request that you edit or remove your review and contact us directly to resolve this issue. Thank you for your understanding.
Kind regards,
Catherine
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