Fishpond.com Omdömen 

I ordered a comic from Fishpond, and they chose to ship with CouriersPlease, notoriously the worst courier company nationally. I waited all morning for my parcel, and the courier arrived five minutes after I left. They folded the comic in half, and shoved it in my mailbox. When I got it out, every page and both covers were completely warped. After I contacted customer service they said they could refund $6.50 for shipping if I wanted to keep the ruined book, or return it for a full refund. It took weeks for the refund to be processed. I won't be buying from them again. Booktopia is much better.

I'd give no stars. Buyer beware. I bought 1 book in Aug 2024- it was more expensive than other sites and ended up slow to arrive. I then forgot about them until last week when Fishpond deducted $49.99 from my account, and I then discovered they'd taken the same in Sept 2024. I had ticked yes to a 1-month free trial to receive a very slight reduction on postage. There was no mention of an eternal annual subscription. I have tried to unsubscribe so it doesn't happen again, but it seems impossible. I have read many similar complants online, so it seems this is their ploy. The company (owned by John Wiley) is Shameless. I have complained to various consumer groups and asked my bank to investigate.

If I could give it a zero I would. SO far I placed my order for a cd on August 18th. Said they would ship it by September 4th. My birthday was the 5th so the arrival date was around the 17th to the 24th. I was ok with that. Seeing the order still ON ORDER status after the 4th I left a mail. Said they had to check with their distributer . I asked them to ship it a bit faster for the inconvenience , but they didnt respond to that. Now I will be honest they offered my money back, but this cd at this price is so hard to find its obscure. So I said I will wait since this cd is so hard to get. Now its on reorder status and arrival time October 27thish...OVER 2 MONTHS since order date. If it is something you want and do not mind waiting what I am assuming now is going to be a long time buy it here. If you want your order in a respectable amount of time get it somewhere else if you can. I am stuck because no one sells this cd new anymore.

Update: After seeing the same complaints here of it being reordered and delayed a second time for another reviewer I canceled my order. I'm not going to get stuck on a mouse wheel running in circles of reorder and repeat. I found the same cd for 5 dollars more on Ebay brand new and it's already being prepared for shipment and will be here Wednesday.

Last update : I will at least give them credit. They did refund my money. Took a few days like 3, but no worries. I just want to report it so people who wonder if they actually refund the money...In my case they have.

New large wheeled duffle. Love everything except the reason I bought it: the strap/buckle mechanism holding the rod tubes is poorly designed. The buckle system is new, no instructions provided. Straps do not move and buckles are in a position making them difficult to operate. Quite frustrating.

I placed my order on July 19, and it was supposed to be shipped by August 7. When I checked the tracking page on that date, it only said “delayed” and promised an update within 48 hours. No update ever came, and now the shipping date has simply been pushed to August 23. On top of that, when I contacted customer support, I received no clear explanation—just the same vague “delayed” message.

This is extremely unprofessional and frustrating. If you cannot fulfill an order, at least be honest with your customers instead of constantly pushing back the date with no accountability. I will definitely not be ordering from Fishpond again and cannot recommend this service to anyone.

Update:
After August 23, my order was again delayed. I am changing my rating from 2 stars (which I originally gave only because of the affordable prices) to 1 star. This really makes no sense and is completely unprofessional.

I was promised my vinyl record would arrive in Ireland on 7th Aug. allowing 24 days to deliver. Although it only one day late, tracking shows in all that time they only manged to get my item to London from their base in Gloucester. No information on when it will arrive. Google tells me I could walk from Gloucester to London in 37 hours. 25 days and counting. First and last order with this company.

Had to wait 6 to 7 weeks for delivery as was imformed it wasnt in stock after i ordered and paid for item

Quite a straight forward way to order and item arrived promptly.

I made 2 orders, the first one is missing on delivery and the second one is cancelled after a month when they said they already shipped it. I dont get why we dont receive a tracking number

Advised about despatch. Book arrived well wrapped

All went well, generally kept informed and the parcel arrived safely around the expected day.

Wanted to get a book for my wife that was released in the UK but not yet in the US. Fishpond sent it to me for a very reasonable price and free shipping!

My wife was thrilled because she thought she would need to wait another 6 months for the US release! Wonderful surprise! Fishpond was seamless in their service. I would absolutely use them again

Prompt mailing and great packaging.

Arrived early and in a cute lil package 💕

Quick delivery to the states thanks

I was so excited to receive this book in the mail. My husband purchased it for me and I couldn't be happier.

What an absolute disgrace. I've waited three weeks for a textbook - only to receive nothing. No updates posted on my tracking, an abysmal response from the Customer Service Team. This company is a complete joke. When I want to track my order, I expect to see EXACTLY where it is not just "Your order has been placed on February 27th" with no additional information to the books whereabouts. In three weeks, I haven't been given a single update outside of an expected delivery time of 14th of March to 19th of March - which, as you can imagine, my order didn't arrive during this time. DO NOT waste your time or money with this company, it'll simply leave you with a headache.

Good price, book in perfect condition. Kept me up to date on transaction. Would use Fishpond again!

A good addition to my Amy Winehouse collection. Thank you! AAAA+++ VERY FAST delivery all the way from Australia!👍

Fantastic service, good for hard to find movies too.