Fishpond Omdömen 

Advertised as Free UK Postage but when you go to pay its minimum of £2-99

Weeks to promise to deliver books. Simply dreadful service. I will not use this company again.

Once again I wish I had come here before ordering. They have stupid fees if you want to cancel an order that they won't ship until a month has passed.

Wouldn’t give any stars! Fraudster company! Ordered a large wooden dress up doll toy through OnBuy.com and received a soap & glory hand cream from a company I’ve never heard of - Fishpond. No delivery note or idea who it was from until I contacted OnBuy to see where my item was. This is obviously so they can put a tracking number on to say item has been delivered. Response was, package has been delivered. AVOID at all costs. OnBuy need to remove this company from their site as judging by the reviews it happens frequently.

I ordered a book which was being despatched from Australia. The book was about a Kiwi bird, which I was unable to buy in the UK. After ordering I, stupidly looked at Trustpilot, I know I should have done so before placing the order, however, I am glad that I had already placed it, as I have had NO problems whatsoever. The order was placed on 2nd August 2023, I received an email confirmation stating the order had been received and again that it had been despatched. The order ARRIVED today, the 10th August in perfect condition. So my message is, don't be swayed by all of the negative reviews, I had an excellent experience and no postage costs either which is a bonus.

DO NOT USE THIS COMPANY. FRAUDSTERS. ORDERED SOMETHING OFF ONBUY.COM AND RECIEVED SOMETHING FROM THIS COMPANY WHICH WAS COMPLETELY DIFFERENT AND NOT ANYTHING LIKE WHAT I HAD ORDERED. FAKE COMPANY.

Couldn't be bothered to reply to messages after clearly sending the wrong item. Just screams of a scam company overall - they hope enough people don't return the valueless item they send out and by not replying, you can't get a refund.

PayPal protection is a godsend for companies like this.

Ordered one thing received something random with no explanation and no customer service when I contacted them. Just the same standard email

Ordered 12 packets of lily's kitchen bedtime biscuits from Onbuy. Received ONE packet from a company called Fishpond.co.uk. £15.29 for one packet of biscuits that normally retail for £3.00 each! Absolute CON. I have used Onbuy before and not had a problem so presume it is the Fishpond company that are the problem. Have contacted PayPal and will be expecting a refund

This company is pathetic! I ordered a book, that never turned up, nearly a month later, still shows in Sydney Australia & I am in UK. Told them want my money back now, and here we go. NOTHING! I keep being told they have processed pay pal refund, well if they had pay pal always send email, I had no email from pay pal..... All they do is lie to you!!!!!! Will I ever get my money back? I don't recommend this company, they are rubbish! Avoid at all costs! Don't use this company, stick with Amazon!

Have been trying to get a refund on an undelivered book for nearly a year. Cannot get through to anyone who can deal with my enquiry and the website simply does not work.
I would not use this company again.

Advertised a 344 page book for sale . Sent a 25 page pamphlet. With just 5 pages of the book.

I wouldn’t buy from this company I ordered a Dyson vacuum it was advertised at a set price I purchased the vacuum a few days later they are giving me my money back with no explanation and for stars 0
DONT BUY FROM THIS COMPANY

I had an email saying "Thank you for joining Fishpond, the UK's largest Online retailer"
I hadn't joined anything, so I didn't follow the link given, but I did look them up!
I selected the different catagories, and was totally amazed.....at the ridiculously boring products that they were selling, I mean Honestly....a replacement Settee reclining pull mechanism.....and Black Slick spray?
Then the Penny Dropped!
Stupid, stupid me.....its a joke isn't it? Ha Ha Ha....
Like,
The "Amazon" = Huge = Colossal (as in body of water) = selling everything under the Sun 🌞

Then "Fishpond" = Tiny = uninspiring (as in more like a dirty Fishbowl) = Nothing but stinky slime to see here...

To give any stars sticks in my throat. I have just unearthed an email from fishpond world kindly letting me know that the very expensive Paddington pop up book ordered on the second of December for my grandchild’s Christmas present is arriving in January. The headline ‘good news’ was irritating to say the least. Order number TTNFFV

Unable to track order online system doesn’t work. Tried emailing, twice, despite claims on website, no response. No tel no - company policy apparently (!!!) - so wrote to them. Letter returned by Post Office as no one at address and no forwarding address. Bunch of fraudsters. Don’t buy from them

Give this company a wide berth, total rip off. Item delivered early which was great but said DVD was advertised as region free. It came as region 1 and wouldn't play obviously. Contacted the company and had a pretty swift response asking for photographs to back up our complaint. I sent these to them and that's it. I cannot get a response from them when messaging and still haven't received a refund. Bad business practice.

Ordered 3 books on 20 May for birthday presents. Still not received and can't get in touch with them to get refund. Appalling service.

Would give 0 stars if possible, ordered the product it d8dnt say how long it would take to arrive, once the order was put through it would take over 2 weeks, so o canceled.
It did not give any warning it would charge me 17% of cancellation fee until after I cancelled.
Then I remembered I ordered an uni book from them years ago,it took months to arrive and as i needed for my paper i had to buy another one before it arrived...
Fishpond is a terrible service

I had seen some bad reviews of the site before choosing to order, but went ahead anyway because I couldn't find the item on any other sites.

In the end, they lived up to their reputation. Item never showed up, and it took four months to receive a refund.