Finally cancelled my book order after months of waiting. There were exhaustive email communications to try and get an open and reliable response about the delay and an endeavour to get a delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the pac... Se mer
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently d... Se mer
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... Se mer
Företagsinformation
Om Fishpond.co.nz
Skrivet av företaget
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Kontaktuppgifter
Australien
- fishpond.co.nz
3,8
Bra
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Appreciated being kept informed of delivery date
Appreciated being kept informed of the delivery date of my book order. Easy to order online and very efficient service.
26 maj 2025
Delivery Times - variable.
One book was ahead of time.
Another book (separate order) was shipped from NZ and took about 3+ weeks
26 maj 2025
Waited two months for my order to…
Waited two months for my order to arrive and they cancelled my order after this long. Reasoning: “it’s out of stock”… after two months? No further reasoning was given from them. The item can be sourced and is available on there site as well? But “it will take ‘time’ to arrive” “hence we cancelled your order”. Is their response.
They refuse to help you out and are a complete waste of time, they send automated responses such as “this is not what we strive for” “we’ll send you a private message” and proceed to do nothing about it.
8 juni 2025
Omdöme utan inbjudan
Svar från Fishpond.co.nz
Hi Myles,
We are sorry to hear about your experience.
We have sent you a request to get the order information and our Customer Experience team will then contact you directly to resolve this matter for you and find out what has not gone according to plan.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
My order came through too final…
My order came through too final destination intact, I was wrapt to receive book, will order again...
22 maj 2025
It took so long to come from the UK
It took so long to come from the UK, the tracking showed it left and then went back to the UK before finally coming to NZ.
22 maj 2025
Svar från Fishpond.co.nz
Hi Graeme,
We're very sorry for the delay with your order, we know we can do better.
The item was originally sourced from the UK, but it didn’t arrive at our warehouse as expected. We had to reorder it, which caused the extra delay and confusion in the tracking.
We've identified an area in our process that needs improvement and are working to fix it.
We understand this was frustrating and appreciate your patience. If there’s anything else we can help with, please let us know.
Kind regards,
Catherine
Sometimes you get a surprise.
Order processed and updates provided to advise progress. The book arriving was the correct book, however, I believed I had ordered a different cover version. I was disappointed that it was a different cover. The book was John Steinbeck 'Travels with Charlie'. The cover I wanted had John Steinbeck with his dog Charlie. The cover I received had a map of the United States. Not a huge deal, but I was disappointed.
22 maj 2025
Very prompt and efficient service.
30 april 2025
Lesley Abbott
Lesley Abbott
Approx 25 May
A good quick service. Kept me well informed about book's dispatch and delivery. Easy to use website. Good pricing.
21 maj 2025
The book arrived faster than expected…
The book arrived faster than expected :-)
Great service and a fair price
21 maj 2025
Fast & Efficient
20 maj 2025
When my last 2 purchases were delayed…
When my last 2 purchases were delayed or hard to find you kept me informed. You didn't give up and they eventually arrived. Very happy with the service
20 maj 2025
Unacceptably long delivery time and…
Unacceptably long delivery time and inadequate communication from Fishpond when queried.
20 maj 2025
Svar från Fishpond.co.nz
Hi Paula,
Thank you for your feedback, and we're very sorry to hear about your experience.
We sincerely apologize for the delay in your delivery and for the lack of timely communication. This is not the level of service we aim to provide, and we understand how frustrating it can be when expectations aren't met.
We’re currently working on improving both our delivery processes and customer support responsiveness to ensure a better experience for our customers moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Catherine
Kept me totally informed
Kept me totally informed on progress of delivery. This was particularly important as there was a delay in my book arriving from USA. Your communication was greatly appreciated
20 maj 2025
Fishpond is my first choice when…
Fishpond is my first choice when searching for a book. The prices are the best, as is their delivery service.
20 maj 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.