Your serious attention to the goal and interests of your clients, and your understanding of what, why and for which purpose your clients use you….!!!.. Persistance, tenacity, creativity and system,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have thoroughly enjoyed looking for my family on here. I never thought that I would be able to find them. Your website has been a blessing. My experience using it has been great and the website is e... Se mer
The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Se mer
Företaget har svarat
The search function on FMP is heaps better than at least one of the major competitors (maybe 100 choices versus many million poor matches on that other site). FMP certainly helped me with exploring my... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Kontaktuppgifter
185 Fleet Street, EC4A 2HS, London, Storbritannien
- +44 (0) 20 3326 3600
- support@findmypast.com
- findmypast.com.au
4,0
Bra
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Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Findmypast
Good Morning
Thank you for your kind comments!
We are pleased our suggestions have been so helpful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Regional irritation
Being persistently connect to the Australian site is annoying. My focus is UK, so having to switch collections for searching is irritating.
21 februari 2025
Svar från Findmypast
Thank you for your review of Findmypast Chris,
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Finding it difficult to add to my…
Finding it difficult to add to my family tree. People are put in the wrong places. Difficult to navigate on my phone.
24 februari 2025
Svar från Findmypast
Hello Craig,
Thank you for your review of Findmypast.
I'm sorry to hear you have been having issues with your family tree.
Have you found our FAQ guides? We have a section dedicated to the tree and how it works here:
https://www.findmypast.co.uk/help/categories/360001553938-your-findmypast-family-tree
If you're still unsure after having a look at this please feel free to reach out to support@findmypast.com and we can help point you in the right direction.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Find my past provides a good service
16 februari 2025
Svar från Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I was able to find some information and…
I was able to find some information and not other... a bit frustrating at times.
12 februari 2025
Svar från Findmypast
Hello Pauline,
Thanks for taking the time to leave us a review.
We are glad to hear you were able to locate some new information.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Great website Easy to use build family…
Great website Easy to use build family tree gives hints to help build tree would recomend
29 januari 2025
Svar från Findmypast
Hello Gemma,
Thank you for your review of Findmypast.
We're happy to hear you have had success building your family tree with us and wish you the best of luck with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
The process of searching is easy and…
The process of searching is easy and there are a lot of records available to search for your ancestors. My grandfather was born in Prussia which doesn’t exist now but I was able to find information about him
29 januari 2025
Svar från Findmypast
Hello Vicki,
Thank you for your review of Findmypast.
We're happy to hear you have had an easy time getting started with your research and wish you the best of luck uncovering new discoveries!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I thought it was free and every time I…
I thought it was free and every time I get information they want me to pay.
27 januari 2025
Svar från Findmypast
Good Afternoon
Thank you for taking the time to rate us
We do have many free facilities including our tree building facility and some collections of free records which you can find here
https://www.findmypast.co.uk/page/free-ancestry-records
Records outwith these collections will require a subscription to access
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Svar från Findmypast
Good Morning
Thank you for your feedback!
We do appreciate your comments and wish you all the success in your searches!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It had what I was looking for
It had what I was looking for.
However, I did email FMP in early January asking about the newspapers on FMP (the British Newspaper Archives) but I did not receive a response which was disappointing as I have been subscribing to your website for many years now. The question I had asked was, what was the difference between the content of the newspapers found on FMP as against the British Archive as I have subscription to both FMP and the British Archive. I have been wondering if this might be overkill and was seeking your advice. It would be appreciated if you would kindly answer my question now.
19 januari 2025
Svar från Findmypast
Hi Jennifer,
Thank you for your review of Find My Past
We are delighted that you found what you were looking for on-site and a member of our friendly customer support team will be in touch shortly to advise you further regarding our newspaper collection.
Kind Regards;
Findmypast
Great access to records
Great access to records. The app doesn't have as much usability as the online page. I also find on the online page that it is a bit clunky that the back button on a picture of a source (eg a census) throws me completely away from the summary of the source and I have to go back into the family tree to find the relevant person and then click on their hints to find that source summary page again. It would be better to have a cross to exit the source picture
24 januari 2025
Svar från Findmypast
Hello Fiona,
Thank you for your review of Find My Past
We are delighted you are enjoying the website and the resources and records we have to offer.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Wishing you continued success with your research!
Disappointed and frustrated
I get email after email regarding facts found. Click on it and all I see is how to upgrade with no helpful information.
16 januari 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us
We do send out emails with guides and potential matches which we hope will assist you in your searches, though these can be turned off under "my account" and "communication preferences" if needed.
We have checked and you currently have our Family Tree subscription which allows access to your tree hints and our tree search facility, although records outwith these would require you to upgrade.
You are of course welcome to reach out to our customer support team if you do require any advice for your subscription
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Well some well known Australian towns…
Well some well known Australian towns were completely unknown to the search engine. Which is a surprise as I had pretty good success with a previous relative. So the issue is the search engine.
16 januari 2025
Svar från Findmypast
Hello,
Thank you for your review of Findmypast.
We're sorry to hear you're having issues with Australian towns in your record search. We will feed this back to the relevant department on your behalf for further investigation.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
dissatisfied
It was good to be able to access my family's tree once more, and to update a couple of things.
What was very disappointing, having consented to a free trial and with the hope of accessing relevant records and documents, i do in fact have to 'upgrade' in order to discover that information: i cannot afford $50- a month: but if i cannot find out what i need to know, perhaps i had better rather "unsubscribe"...
Having acces to some of the more important records during a trial-period would be really helpful. Alternatively: howcome there is not a "Library version" of FMP??
7 januari 2025
Svar från Findmypast
Hi Linda,
Thank you for your email.
We can see you opted for our Family Tree free trial option which allows access to our tree features to assist with building your tree on-site, this subscription is not record-focused. One of our friendly customer support team will contact you shortly to discuss this further.
Kind Regards;
Findmypast
Svar från Findmypast
Hello Susanne,
Thank you for your review of Findmypast.
We're happy to hear you have had an easy time using Findmypast to further your research and wish you the best of luck uncovering new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found it hard to navigate
I found it hard to navigate. I find ancestry layout much better, easier to view. But besides that you do have a awesome BMD
I'll need to go back onto your site but atm financially I can't afford it
I am searching for two of my gg grandmothers as one was born illegitimate and the other I have matches but their Margaret Quirk was single and born and died in Isle of Man whereas my direct ancestor was born in Isle of Man but married and died in England. I decided to go back onto FMP as hoping as you have amazing BMD would be able to find out about my two direct ancestors buy now to be. Maybe later in year I might, fingers crossed
29 december 2024
Svar från Findmypast
Good Afternoon
Thank you for taking the time to rate us
We do appreciate your comments and have forwarded these along as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Good past experience with Fmp, just not yesterday.
I’ve used Findmypast for a long time principally to obtain records not available, or at least accessible, on Ancestry, which is getting a bit big for its boots. My experience with Findmypast the other day was that there was nothing much more than what I already had for that particular ancestor. That doesn’t mean I will stop using Fmp.
3 januari 2025
Svar från Findmypast
Hello Elaine,
Thank you for your review of Findmypast.
We're happy to hear that you have used Findmypast to locate records you have been unable to find elsewhere.
We are continuing to add new record sets every week so do keep checking back to see what we have on offer here:
https://www.findmypast.co.uk/blog/new
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
not a fluid way to put together a tree…
not a fluid way to put together a tree im no expert by a long shot but its confusing. My opinion only.
29 december 2024
Svar från Findmypast
Hello Bobby,
Thank you for your review of Findmypast.
We're sorry to hear you're unhappy with our tree builder and have passed over your comments as feedback on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It's only early days for me using your…
It's only early days for me using your service thank you
25 december 2024
Svar från Findmypast
Hello Christine,
Thank you for your review of Findmypast.
We're happy to hear you have decided to give Findmypast a shot!
If you haven't already found them you can locate our FAQ and New User Guides here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Excellent genealogy site and resources
I have not been doing much genealogy in recent months but have been something of a power user of FMP over a number of years now. I have been mainly searching through the vast number of colonial East India Company records held by your organisation, that are very comprehensive and easy to search. Once I do this, I plan to branch out into other UK/Australian sources on your site, and expect a similarly seamless way to quickly add to my huge family tree (over 4,000 people). In short, you provide a high-quality service representing excellent value. Thank you.
20 december 2024
Svar från Findmypast
Hi Walter,
Thank you for your review of Find My Past.
We are glad you are enjoying use of the site and in particular enjouing our East India Company records!
Wishing you continued success on your research journey and thank you for choosing Find My Past
Kind Regards;
Findmypast
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