The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The search function on FMP is heaps better than at least one of the major competitors (maybe 100 choices versus many million poor matches on that other site). FMP certainly helped me with exploring my... Se mer
Företaget har svarat
I have thoroughly enjoyed looking for my family on here. I never thought that I would be able to find them. Your website has been a blessing. My experience using it has been great and the website is e... Se mer
I have had an Ancestry.com account for a year but had trouble tracking down a set of Great Grandparents. I found them quite quickly with Find My Past. The biggest trouble is I now spend way too much... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Kontaktuppgifter
185 Fleet Street, EC4A 2HS, London, Storbritannien
- +44 (0) 20 3326 3600
- support@findmypast.com
- findmypast.com.au
4,0
Bra
627 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First Time User
I'm a first time user and the level of detail provided in the information to date has been impressive, encouraging me to explore more.
22 april 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us!
It's wonderful to hear as a new user to our site you have found our resources to be so helpful!
We wish you all the best in your ongoing research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Did not find what I was looking for
Did not find what I was looking for! Which is sometimes as good as find it!
8 maj 2025
Svar från Findmypast
Hello Brian
Thank you for your review of Findmypast.
We are sorry to hear you are having some issues locating records.
One of our Customer Support will be in touch shortly.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Svar från Findmypast
Hello Sharee,
Thank you for your review of Findmypast.
We are happy to hear you are enjoying our records and finding the site helpful.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
lots of information available
lots of information available if trying to find past family members a bit expensive for me as a pensioner to have long term account but have found it very helpful and sorted out a lot of things for me
12 maj 2025
Svar från Findmypast
Hello Marilyn,
Thank you for your review of Findmypast.
We're happy to hear that you have found lots of information relating to your family members and wish you the best of luck with your research.
We will pass over your comments regarding pricing to the relevant department for future consideration on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Subscriptions are too expensive.
3 maj 2025
Omdöme utan inbjudan
Svar från Findmypast
Hello Anne,
Thank you for your review of Findmypast.
We're sorry to hear you have found our subscriptions to be too expensive and will pass over your comments as feedback on your behalf for future consideration.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Has improved over the years
Has improved over the years. When their next special comes again I will probably subscribe
24 april 2025
Svar från Findmypast
Good Afternoon
Thank you for taking the time to provide feedback!
We do occasionally have special offers and we will notify you of any offers via our mailings and blog pages!
Remember we do add new records each week so there is always something new to find!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Guernsey Records
Great to have access to the records of Guernsey to add to and confirm my research.
11 april 2025
Svar från Findmypast
Good Morning
Thank you for providing feedback!
We are thrilled our recent Guernsey additions have been so helpful in your searches!
We have forwarded along your feedback now
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
No marriage results for some family…
No marriage results for some family members.
How far back can you go in the research.
Not much information in church records
23 april 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to provide feedback!
We do appreciate your comments though are sorry you have had some difficulty in your search
You may like to review our record set page here https://www.findmypast.com.au/home
This page details our record sets individually and be a great way to determine the date ranges of particular record sets, and quite often you'll find additional help pages!
We have forwarded along your comments as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Research
Getting Hints for my tree, I havent logged in for for over 12 months. Will start again, but I did like the old version of searching family tree
Laraine
20 april 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us!
If you do need any support in starting your research again we do have many help pages available!
https://www.findmypast.com.au/blog/help
You can of course reach out to our support team who will be happy to assist aswell!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Found My PastI have found a lot of information for…
I have found a lot of information for the family trees that I am working on.
18 april 2025
Omdöme utan inbjudan
Svar från Findmypast
Hello Julie,
Thank you for your review of Findmypast.
We are delighted to hear you are enjoying our records. We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I can't log on to the site at all…
I can't log on to the site at all today. As I'm not on Facebook nor recommended by a friend I have no other means of logging on. Also the photos on the verification keep fading out & changing. I've been enjoying the sites up until now.
21 april 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to provide feedback and we are sorry you are having difficulty in logging in!
A member of our support team will be in touch in due course to offer some assistance!
Kind regards
Findmypast
I don't find it easy to use
I don't find it easy to use as I cannot find records that I expected to find.
18 april 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to provide feedback
We are sorry to hear you are having some difficulty in your search, there can be many reasons why records may not show in a search.
It can be a case of the search filters being too restrictive, or even transcription errors preventing records from showing in a search
Our support team would like to assist you here and will be in touch in due course to offer assistance
Kind regards
Findmypast
Great access to UK records and the tree…
Great access to UK records and the tree builder is super easy.
15 april 2025
Svar från Findmypast
Hello Janice,
Thank you for your review of Findmypast.
We're happy to hear you have had success with our uk records and enjoying building your family tree!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
The interesting facts and articles that…
The interesting facts and articles that I can use in my search.
14 april 2025
Svar från Findmypast
Hello Margaret,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using Findmypast to further your research and wish you the best of luck in uncovering new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Good site to search
14 april 2025
Svar från Findmypast
Hello ,
Thank you for your review of Findmypast.
We're happy to hear you have had a good experience with our record search so far and wish you the best of luck with delving deeper into your family history!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
records are good
records are good. To expensive for me. If everyone charged a little less we could have subs with more than 1 person
2 april 2025
Svar från Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We have forwarded along your comments as feedback, if you keep an eye on our mailings we will let you know of any special offers we have available!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
very good ancestors poor duplication
The program is very good at finding ancestors but it creates many duplicates. Is there a way of merging all duplicates
31 mars 2025
Svar från Findmypast
Hello John,
Thank you for your review of Findmypast.
We're happy to hear you have had success in locating new ancestors using Findmypast.
We will pass over your comments regarding duplicates on your behalf. There is no way to merge these at the moment they would have to be removed. We have a guide on how this can be done here:
https://www.findmypast.co.uk/help/articles/360003229537-how-do-i-remove-duplicates-from-my-family-tree
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Cannot view the records that are already attached to my tree
I cannot view the records that are already attached to a particular person in my family tree (eg. Census Record). If I go to the 'My Records' section, how can I find the person whose record I want to look at because I am shown a list of other people in my tree whose records I don't want to look at?
I am getting very frustrated with being unable to look at these records that I have added to my tree in the past.
24 mars 2025
Svar från Findmypast
Hello
Thank you for your review of Findmypast.
We're sorry for the confusion here, the My Records section is a list of all records viewed on Findmypast it doesn't specify records which are added to the tree.
Instead, you would search for the person in your tree directly and open their full profile. From here you can head to the Facts section for a full list of any information you have linked to that person.
From here you can then click 'View Source' to be taken back to the original transcript/image.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
My experience was very good
My experience was very good. My only problem was that I always thought Find My Past was a British Company. When I saw the annual cost in dollars, I wrongly assumed that it was Australian dollars as I live in Australia. I felt that $A300 was reasonable, I when confronted with the American conversion ($471) I realised that I simply could not afford your service. Thank you for the opportunity anyway.
23 februari 2025
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you enjoyed your experience!
Findmypast does offer payment options in AU dollars, as well as US. We also offer options in pounds and euros (via our co.uk and ie. sites)
Our Australian site can be found here - and you can log in with your existing details
https://www.findmypast.com.au/sign-in
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Svar från Findmypast
Good Morning
Thank you for your kind comments!
We are pleased our suggestions have been so helpful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
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