When trying to obtain the loan the goal posts kept on changing, but due to my circumstances I didn't have a choice. Then when I tried to pay out the loan I had issues. I spoke with a team m... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've had my run ins with the company itself and have had trouble getting my concerns addressed when I needed it. I am simply leaving this review for Alana who literally made my day today. I would p... Se mer
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My name is Craig Brogden back in 2014. My wife and I had a bad credit score due to losing money in the gfc we lost everything bill fell behind and our credit score went right down in 2014 who tried to... Se mer
I have to add a review! Brilliant finance services! I have a car loan with Finance One - I am incredibly grateful for all who have assisted me - it’s an exciting time! They celebrate with you! I... Se mer
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Företagsinformation
Skrivet av företaget
Finance One offers loans from $8000 with low rates and fast approvals. Our flexible terms of 3 to 7 years accommodate various needs, from cars to boats and more, ensuring accessible and efficient financing solutions for everyday Australians
Skrivet av företaget
Kontaktuppgifter
49 Darymple Road, 4814, Garbutt, Australien
- 1800346663
- enquiries@financeone.com.au
- financeone.com.au
3,6
Medel
900 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DON'T DO IT. IT'S NOT WORTH IT!!!!
I signed on for a loan that was $14,990 in September of 2022, this was for the car and the documents that I signed stated this was the cost, I then received a statement in May of this year and was shocked to discover literally thousands of dollars of hidden costs that I was entirely unaware of including but not limited to:
Application Fee: $995.00
Warranty: $2000 (which I was not provided documents for)
Origination Fee: $990
Brokerage Commission Fee: $1495.12
Risk Fee: $1495.00
and an interest rate that is unsustainable and clearly taking advantage of people, the loan went up to more than $25,112.59 between September and May and I made regular weekly payments.
I have been trying to log back in and see my newest account statement which I have been unable to do as their system seems to be "unable to find me" but they have absolutely no problem straight up stealing from my bank account, further more I signed all documents in person, on site at Vehicle Masters in Caboolture, I have copies and yet there is nothing stating the added costs.
If I had known what the hidden costs were I'd never have entered into this contract, I had left a 15 year marriage due to DV and had become a support worker, the vehicle I had at the time was unsuitable to cater to clients in wheelchairs so I needed a car with boot space at the back for work purposes, I explained this and was told they could help me.
Turns out I was just a naive dollar sign to them, please, please do not waste your time or your hard earned money on this company, this was not worth the cost.
It's going to cost me almost double what I signed on for to pay this back and if I pay it early there is an additional 40% fee to pay so I'm utterly f*cked either way.
Just don't do it.
3 december 2023
Omdöme utan inbjudan
Svar från Finance One
Hi E.B. , Thanks for taking the time to write a review and for providing your feedback. We are always trying to improve our business and would love the opportunity to discuss your concerns further. You are welcome to contact us on 1800 346 663 or email us at customercare@financeone.com.au.
Thank you from the Team at Finance One Commercial
Always ready to help thanks
28 november 2023
Omdöme utan inbjudan
Svar från Finance One
Hi Alessio, Thank you so much for the 5 star review!
Always very helpful
3 oktober 2023
Svar från Finance One
Hi T Cross, thank you for sharing your positive experience with Finance One!
Easy to deal with friendly staff…
Easy to deal with friendly staff handled my request with ease
22 september 2023
Svar från Finance One
Hi Darren, thank you for sharing your positive experience with Finance One!
Amazing customer service team
Everyone that I have dealt with has been professional, friendly and extremely helpful.
Well done
18 september 2023
Svar från Finance One
Thank you for sharing your positive experience with Finance One!
Very helpful when applying for the…
Very helpful when applying for the loans and when approved followed up with repayment plan etc
No dramas on settling accounts either
18 september 2023
Svar från Finance One
Hi Mark, thank you so much for your 5-star review. We're happy to hear that you had a great experience with us!
Quick, accurate and helpful
Alana was very helpful and resolved my query very quickly.
19 september 2023
Svar från Finance One
Hi Ana, thank you for sharing your positive experience with Finance One!
helpful honest told me few things…
helpful honest told me few things didn't know about overall i am happy with the outcome
17 september 2023
Svar från Finance One
Hi Scott, thank you so much for your 5-star review. We're happy to hear that you had a great experience with us!
Fast friendly professional service
2 augusti 2023
Everytime I call up I'm always greeted…
Everytime I call up I'm always greeted in a lovely way and they always help me the best way they can. Keep up the great work finance 101
16 juli 2023
Svar från Finance One
Hi Jessica, We strive to provide the best customer service and are happy to hear you have had an amazing interaction. Thank you for leaving your review!
My experience was awesome with finance…
My experience was awesome with finance one. They are very prompt and getting back to you, shorter than expect. Their customer service is excellent, when iv spoken to any on one the phone. Thank you finance one you have been amazing
13 juni 2023
Svar från Finance One
Hi Amanda, We appreciate your kind words and thank you for taking the time to leave us a positive review. If there's anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. We're always here to help and look forward to serving you again in the future.
Feedback
Mitchell provided fantastic customer service and excellent support. He is an asset to your company.
28 april 2023
Svar från Finance One
Hi Amanda!
100% agreed - Mitchell is a valued employee!
We're happy to hear you've had such a positive experience.
Easy going and quick service great ppl…
Easy going and quick service great ppl to deal with no hassle loans
17 april 2023
Svar från Finance One
Hi Ali! Thank you for taking the time to provide your feedback! at Finance One we thrive to make the loan process as easy as possible for our clients and we are with you every step of the way. if you ever need anything else in the future, do not hesitate to reach out.
Very helpful and understanding
16 april 2023
Svar från Finance One
Hello! Thank you for your 5 star review and for a being a valued Finance One Customer!
I’ve been a customer for over five…
I’ve been a customer for over five years and have had multiple loans, the process has been prompt and helpful.
It has been a pleasure doing business the ease of access to funds when needed has been wonderful thankyou finance one for all your help
26 mars 2023
Svar från Finance One
Hey John! Fantastic to hear you've had such a good experience with Finance One! Thank you for taking the time to provide us with your feedback! Please do not hesitate to contact us if you require any assistance!
Just excellent help.
29 mars 2023
Svar från Finance One
Thank you so much for leaving us a 5-Star review Chris! We've made sure to pass your feedback on to the team! If you need any assistance, please do not hesitate to reach out to us. Thank you for being a valued Finance One customer - we look forward to assisting you again!
Svar från Finance One
Thank you for leaving us such a lovely review Lyn! We are incredibly grateful to have such an amazing team, who are committed to ensuring you get the best possible support and service during your loan application. Thank you so much for being a valued Finance One customer, we will be always here for you if you need any further assistance.
Really helpful and understanding staff
Really helpful and understanding staff. Made the process really easy for me, great service!
27 mars 2023
Svar från Finance One
Thank you Elizabeth! The team are delighted to hear back from you - we really appreciate your wonderful feedback! At Finance One, we are dedicated to ensuring that you get the finance you need by ensuring your application process is as supportive, clear, and uncomplicated as possible. Thank you so much for being a valued Finance One customer, we will be always here for you if you need any further assistance.
Svar från Finance One
Thank you for taking the time to leave us such a lovely review Philip! We have passed your wonderful feedback on to our team. We understand the road to finance is not always an easy one. That is why our team prioritises educating and keeping our clients up-to-date on all aspects of the loan process, so your experience is as seamless and supportive as possible! Thank you for being a valued Finance One customer, please don't hesitate to reach out if you need any assistance.
Svar från Finance One
Thank you so much for leaving us such a lovely review Anna! We are so grateful to have such a hardworking team, who strive to ensure your loan process is as supportive and transparent as possible. Thank you for being a valued Finance One customer, please do not hesitate to reach out to us if you need any assistance.
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