When trying to obtain the loan the goal posts kept on changing, but due to my circumstances I didn't have a choice. Then when I tried to pay out the loan I had issues. I spoke with a team m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've had my run ins with the company itself and have had trouble getting my concerns addressed when I needed it. I am simply leaving this review for Alana who literally made my day today. I would p... Se mer
Företaget har svarat
My name is Craig Brogden back in 2014. My wife and I had a bad credit score due to losing money in the gfc we lost everything bill fell behind and our credit score went right down in 2014 who tried to... Se mer
I have to add a review! Brilliant finance services! I have a car loan with Finance One - I am incredibly grateful for all who have assisted me - it’s an exciting time! They celebrate with you! I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Finance One offers loans from $8000 with low rates and fast approvals. Our flexible terms of 3 to 7 years accommodate various needs, from cars to boats and more, ensuring accessible and efficient financing solutions for everyday Australians
Skrivet av företaget
Kontaktuppgifter
49 Darymple Road, 4814, Garbutt, Australien
- 1800346663
- enquiries@financeone.com.au
- financeone.com.au
3,6
Medel
900 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
From the very beginning
From the very beginning. They helped me secure the finance required for my business.
I had a personal accident that prevented me from working. They were super helpful in putting a hold on my repayments until I was back to work.
The level of service and communication is simply unbeaten.
22 mars 2023
Svar från Finance One
We really appreciate your wonderful review Robert! The team was thrilled to hear back from you. We understand that life can put you in unexpected situations, especially ones that impact your finance. So here at Finance One, we provide a wide variety of flexible and personalized finance options, so we can find a solution that best works for your circumstances. Thank you for being a valued Finance One customer, please don't hesitate to reach out if you need any further assistance.
Finance 1 are awesome and caring
Finance 1 are a great company, they care about their clients and they will work with you
20 mars 2023
Svar från Finance One
Thank you so much for your lovely review Leah! Your feedback has really made the team's day. Our client's success is our motivating factor, and we are driven to help them succeed in getting the finance need. It's our compassionate and personal approach to lending that we prioritize, that allows our clients to get the support, service and finance they deserve. Thank you for being a valued Finance One customer. Please know that our team will always be here for you if you need any further assistance.
so understanding with a situation and…
so understanding with a situation and giving their customers a fair go
14 mars 2023
Svar från Finance One
Kayla, your feedback has made our day! We appreciate you taking the time to share your wonderful experience with us. Your review will be shared with the rest of our fantastic team, who strive to ensure your loan application process is as straightforward and supportive as possible. Thank you so much for being a valued Finance One customer. If there's anything else we can assist you with, please feel free to contact us anytime.
Svar från Finance One
Simone! Thank you for taking the time to leave us such a lovely review. Our hardworking team all strive to ensure that your experience with us is not only supportive and transparent, but as easy and stress-free as possible. Thank you for being a valued Finance One customer - we look forward to assisting you again.
Friendly and very helpful
12 mars 2023
Svar från Finance One
Thank you so much for leaving us such a lovely review Rachel! We will be sure to pass your wonderful feedback on to the team, who all strive to ensure your loan process is as supportive and transparent as possible. Thank you for being a valued Finance One customer, please do not hesitate to reach out to us if you need any further assistance.
Giving anyone a chance like myself time…
Giving anyone a chance like myself time to adjust payment plan when you fall short due to whatever we go through in life. As we all know we are all going through tough times right now with the cost of everything,FINANCE ONE thank you for believing in me and the chance to pay off my car loan.
8 mars 2023
Svar från Finance One
Thank you for taking the time to leave us such a fantastic review Lafoga! The team was delighted to hear your incredible feedback. We understand that everyone has a unique financial situation, so our team specialise in providing a wide variety of flexible and personalized finance options. So we can find a solution that best fits your circumstances while giving you the second chance at finance you deserve. Thank you for being a valued Finance One customer! If there is anything else we can assist you with, please feel free to contact us anytime.
Excellent customer service ✅
23 februari 2023
Svar från Finance One
Thanks for taking the time to leave us a 5-star review Jake! Our amazing team strive to ensure our customers receive the best possible service. We will be sure to pass your comment on to our team! Thank you so much for being a valued Finance One customer, if you need any assistance, please do not hesitate to reach out to us.
Fantastic communication clear and…
Fantastic communication clear and understandable when not sure verified and checked systems/dept and clarified relevant info before responding to ensure accuracy Nadia and Jayden have been amazing
22 februari 2023
Svar från Finance One
Rick - thank you so much for giving us such a fantastic review! Your feedback is immensely valuable to us, and we will make sure Nadia, Jaiden, and the rest of our amazing team receive it. They all work tirelessly to ensure your loan application process is as straightforward and supportive as possible, so you can get the finance you deserve. Thank you for being a valued Finance One customer! If there is anything else we can assist you with, please feel free to contact us at anytime.
Svar från Finance One
We appreciate your review Winand! We have passed your feedback on to our amazing team, who all strive to ensure your loan application is as supportive and stress-free as possible. Thank you for being a valued Finance One customer, if there's anything else we can assist you with, please feel free to contact us anytime.
Easy and to the point.
Nadia was incredibly helpful, and easy to talk to and got it all done in under basically 5 minutess!
19 februari 2023
Svar från Finance One
Thank you so much for leaving such a lovely review Miranda. Nadia and the team were delighted to hear back from you! We are incredibly fortunate to have the expertise of Nadia and the dedication of our entire team. Who all work hard to ensure that the loan process is not only quick but also as easy and stress-free as possible for all our clients. Thank you for being a valued Finance One customer! If you need any further assistance, don't hesitate to reach out to us.
Really nice customer service agent…
Really nice customer service agent Nadia, and super quick in getting my statement to me. Nice phone experience too, no long holds or talking to someone that didn't understand, all round 5 stars, not one thing could have been improved :)
18 februari 2023
Svar från Finance One
Melissa, your positive feedback has made our day! We appreciate you taking the time to share your wonderful experience with us. Your review will be shared with Nadia and the rest of our fantastic team who work hard to ensure your loan application process is as straightforward and supportive as possible. Thank you so much for being a valued Finance One customer! If there's anything else we can assist you with, please feel free to contact us anytime.
Nadia
Nadia, from Finance One not only immediately changed my monthly payments to weekly, she also, organised my last monthly one, perfectly, better than I could have asked
2 februari 2023
Svar från Finance One
Thank you so much for your fantastic 5-star review Rodney! We have passed on your wonderful feedback to Nadia. We understand everyone's financial situation is unique, so our lending process prioritises flexibility - to ensure your loan is customised to accommodate your situation. Thank you for being a valued Finance One customer, we look forward to assisting you again.
The staff are so helpful
The staff are so helpful, polite and understanding, they actually want to help.
A lot of finance places the staff are quite rude and just want your money.
I'm so happy with the services finance one has to offer.
Thanks again Alana😊
Jo L
3 februari 2023
Svar från Finance One
We are incredibly grateful that you took the time to leave us such a lovely review Jo! Alana and the team were delighted to hear back from you - we could not ask for better feedback. Empowering you and giving you the second chance you deserve is what we're all about! Thank you so much for being a valued Finance One customer! We'll always be here for you if you ever need any future assistance.
Amazing Service
Amazing service! Quick to get a loan and responds to all phone calls and emails almost instantly.
Great service. Will chose Finance One for my next personal loan.
26 december 2022
Svar från Finance One
Hello Josh! Thank you for your 5 star review and for being a valued Finance One Customer!
Highly recommend these guys
Staff are friendly and knowledgeable and happy to help you.
2 november 2022
Svar från Finance One
Hello! Thank you for your 5 star review and for being a valued Finance One Customer!
quick response time
quick response time, accommodating to my situation and always super friendly
8 november 2022
Svar från Finance One
Hi Adam! Thank you for your 5 star review and for being a valued Finance One Customer! We are very happy to have been able to help! Please do not hesitate to contact us if you require any assistance!
Fees
Very disappointed that I will have to pay a ‘small’ admin fee of $595 to have my interest rate reduced.
5 september 2022
Svar från Finance One
Thank you for taking the time to write a review. Contracts offered by Finance One are of fixed rate interest for the term of the loan, so in order for us to review your request, there is an administrative cost incurred. However, we do offer no early pay-out fees on our consumer loans. If you wish to discuss the matter further, you are welcome to contact us on 1800 346 663 or email us customercare@financeone.com.au.
Finance one has been nothing but…
Finance one has been nothing but helpful everytime I've called, short hold times and friendly staff. Highly recommend 👌
8 september 2022
Svar från Finance One
Hi Larissa! Thank you for your 5 star review and for being a valued Finance One Customer! Please do not hesitate to contact us if you require any assistance!
I run a business and not having the…
I run a business and not having the time in my day to do much else I was happy with the team at finance for a sorting out what I needed with just a short call came a fast outcome, I will certainly use them again.
5 september 2022
Svar från Finance One
Hello Jason! It is wonderful to hear you've had such a positive experience with Finance One. We try to make the application process as fast and stress-free as possible. Thank you so much for being a valued Finance One customer. It was a delight to assist you! The team looks forward to being of service to you the next time you need a second chance at finance!
The person on the phone was very polite…
The person on the phone was very polite helpful and understanding couldn’t be happier with the outcome
2 september 2022
Svar från Finance One
Hi Jason! Thank you very much for taking the time to write us a review and for being a valued Finance One Customer! Please do not hesitate to contact us if you require any assistance!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.