FC Moto 

Filippo Order Number 8793328
I Ordered Ordered on 29 October 1400 USD in Items till today 21 November all order has not been reach my destination .costumer services do not exist and ether after number of email I don’t have any solid answer from FC . They send me an email with fake DHL dispatch and without a valid tracking number and they don’t reply . Customer service is note ether there ….at all ….
Again 1400 usd order and they don’t reply ..
I will update with a second review

Great products and a superb customer service.totally 5* rating web shop .100% satisfaction.

Ordered some Kriega items . Ordered on 3rd November, till today 14 November . Items had been stuck in Germany awaiting for dispatched.It shown on DHL that it is awaiting to board a plane since 09 November. Customer service is none existent. Will not recommend to any one who need their items urgently .

Great prices. Communication, about an out-of-stock item, wasn't initiated by the company, which isn't ideal, but they responded to my inquiry in a timely manner. Products took nearly a month, from purchase to delivery, but this was expected and acceptable. Items all arrived in good order. I would definitely purchase from them again.

Original products yes however even if you attempt to cancel the order within minutes of ordering, the order will not be cancelled. Even after four days of cancellation request, there was no response despite multiple followups. though the policy states cancellation can be done by the customer service which in this day and age is ridiculous that customer cannot cancel order at will.

Eventually they shipped the product and now I am going to have to bear the losses of not receiving the product in time for my ride. Agree with another reviewer, triple check else you're screwed. Customer service is non existent.

Fast shipping to USA - solid customer support email communication (given the time difference). Great selection of the main brands AND the harder to find brands. Competitive pricing as well.

Zamówiłem kurtkę i przysłali ale źle uszytą nie można ręki włożyć a dzwońąc na info linie tylko się traci czas i pieniądze bo i tak nik nie odbiera.nie polecam szkoda stresu

Ich hatte bei FC-Moto ein Shad-Koffersystem für meine Kawa Z900 RS bestellt und auch zügig geliefert bekommen. Die Kofferhalterungen waren leider nicht passgenau und haben nach der Montage und einer kleinen Tour nach Holland einen Schaden an meinen Blinkern verursacht. Frau Gomez von FC-Moto hat sich vorbildlich dafür eingesetzt, in Absprache mit dem Hersteller, alle Probleme zu beseitigen. Ob die Nachbesserungen des Herstellers Shad wirksam sind, wird sich noch bei der nächsten Tour zeigen. Andernfalls wurde mir ein vollumfängliches Rückgaberecht mit Kaufpreiserstattung eingeräumt. Der Blinkerschaden wurde jedenfalls bereits komplett erstattet. Gerade, wenn mal nicht alles glatt geht, zeigt sich im Umgang mit den Problemen, was ein Händler wirklich wert Ist. Hier absolut top!

Want to update on my previous review… as soon as leaving my review I finally received an email from them after sending several over a period of weeks and yes they told me how to return but the return costs are so high it doesn’t make financial sense to go ahead. Just gonna count my losses on this one and stay stuck with the item.

Bin ganz & gar nicht zufrieden.
Die im Shop abgebildete Hose entspricht nicht jener, welche ich erhalten habe - ich erhielt eine Billigversion davon.
Die tolle, im Shop abgebildete Hose ist gar nicht verfügbar!!!
Der Kundendienst hat es sich einfach gemacht...
Bin sehr enttäuscht!!!

Política de envios terrível. Assistência ao cliente péssima. Fiz uma encomenda, enviaram por camião. Depois de ter atravessado vários países chegou a Lisboa e não pode ser entregue na Madeira porque o serviço não o permitia. Voltou para a Alemanha. Tudo isto demorou uma eternidade. Chegada a Alemanha em vez de a tornarem a enviar desta vez pelo método correto, obrigaram-me a fazer uma nova encomenda. Com os artigos lá ainda estou à espera da sua remessa há quase 5 dias. Dizem-me agora que o serviço que escolhi agora não é expresso e que o não podem mudar (porquê?). Escolhi o único que dizia Ilhas de Portugal. Cada vez que alguém me contacta é uma pessoa diferente. Sinceramente XLMoto ou Motocard, ficarão mais bem servidos. Por mim, foi a última vez, e espero não ter que invalidar o pagamento do Paypal.

Bought a Garmin Zumo XT from FC Moto at a very good price and received marvellous customer service from them. I would highly recommend them & use them again.
Peter

Fiz a encomenda e paguei 8,90 pelos portes. Por engano encomendei o tamanho errado. Para devolver terei de pagar 16€! Ou seja pagamos portes na compra e na devolução. Reclamei e não me deram nenhuma solução, exceto aquela em que tenho de pagar novamente…

… die bestellte hose war 2 tage später bei mir … leider zu klein (oder ich zu groß?) … mit dem beiliegenden retoureschein dem postboten mitgegeben und die nächste größe bestellt … wieder 2 tage später war diese da und passte … vorher wurde aber die erste hose schon wieder gutgeschrieben … schneller und unkomplizierter hab ich das noch nicht erlebt.
hut ab!
die auswahl ist super und die preise kaum zu schlagen.
liebes fcmoto–team, vielen dank und weiter so!

Although I am a foreign buyer, I am very relieved to buy this product.
The price and quality are the best, and the service is top notch.

mi sono registrato con mio indirizzo in italia ,ho effettuato un ordine , pagato in anticipo , e il pacco risultava spedito, poi passa i giorni e non arrivava e risultava stare li in germania, ho controllato , e mi risultava che il mio indirizzo era esatto ma la nazione non italia bensi germania, ho provato a cambiare , e mi appariva sempre germania, il sito fa schifo .
spero che mi rispediscano il pacco in italia oppure il rimborso

Highly Reccomend!
Long Time customer here, I have been shopping from FC Moto for over 5 years across two countries. Easy to contact if you want to change order, fast shipping and GREAT prices and range! Here's to many years shopping with FC moto.

Arnaque a la TVA,Publicité de la part de FC-moto de vente en Suisse mais j'ai payé le prix avec TVA sur le site de FC-moto mais fc-moto n'as pas payé la TVA a la Suisse que j'ai donc du payé de moi meme. J'aurais donc pay la tav deux fois.

I'll definitely being shopping with FC Moto again

The Best shop for motorcyclists. Great customer service and contact, good quality products and No problem with any complaint od something is wrong. This company really focuses on customer’s satisfaction.