ERA Protect Omdömen 1 729

I bought this lock after seeing the same in use at a friend's.
I originally bought a Yale but after it not working correctly and constantly dropping connectivity, even customer care didn't know (weren't bothered) I went for Era.
It was simple to fit with easy, clear instructions and connected via the app first time, and very soon the whole family were on the app and had their fingerprints installed. Only been in a week, but perfect so far!!

Looked on amazon for a wireless alarm system for my garage and room above, saw these and liked the look of them for 199 quid, but looked on era web page to find the 50 quid cheaper, so took a punt, arrived in really quick time well packaged with good instructions. Withing 30 mins maybe less the whole system was up and running great product easy to use recommended

Use ERA products before and always found them good value.
I had mistakingly ordered some accessories that were not compatible with my ERA Protect system.
Tech support were very helpful in resolving the issue.
The system was easy to install but instructions could be more informative.
The App is the only way to set up the system and adding devices is easy.
The App can be confusing to navigate and is fairly basic.
As yet I have not found how to test system without setting off alarm.

Installation was fairly easy, setup of the wifi took a few goes. The finger print is a bit unreliable, and it doesn't always lock first time. There are probably better locks on the market.

The telephone support line for Era was brilliant, got through to a support member without delay or twenty questions answerphone nonsense. The guy I spoke to was really on the ball and solved the problem I was having connecting my wireless siren to the control pad in a matter of seconds.
Amazing support and top quality alarm systems.
Thank you

A very versatile and professional alarm system. Fantastic Era support team (Kaush) who gave advice and guidance to ensure my system was operating at its peak. The end result is a comprehensive security system that has provided faultless service and peace of mind.Thank you

Had query regarding my system and also looking for info on future updates/enhancements. Very knowledgeable and friendly/helpful advisor.

I like not using keys.
Sometimes the fingerprint doesn’t work first time and also the lock
Doesn’t always activate when locked, you have to lift and lock twice for it to engage. Which is disappointing.

The support for ERA was fantastic. I had some difficulty fitting the lock due to existing door mechanism being old. Guys came out and supported me in resolving the issue.

I've been invited to review my recent experience of dealing with this company. I can't fault the service I received - I ordered a replacement exterior siren battery pack online and received it within a couple of days. It's installed and it works. On the downside, I only realised the old battery pack had failed when I noticed it had stopped flashing and I was under the impression that the app should have warned me. It's a cr@p app that doesn't do very much. Another criticism I have is that their product range is miniscule and whereas I'd like to have an exterior camera linked to my system, I don't seem to be able to purchase one. On the other hand, when I had logging on issues a short while ago, I telephoned them and it got sorted within a couple of hours.

Contacted ERA regarding an existing smart lock with a fault, they never confirmed if spares are available or whether they could recommend a current product to replace it.
The lock was replaced due to lack of communication from ERA. Not very good customer service.

My Blusafe Origin Smart needed replaced but the price has doubled.

The Era Smart Universal Door Handle as all the same features and was as easy to fit

The major bonus with this lock is the geolocation unlocking -as long as I have got my phone on me the door unlocks as get close to it.

Credit card sized key cards to fit in a wallet would be great.

I would recommend this lock.

I asked the help desk to give me some basic information NOT in the user manual and all they did was to refer me back to the user manual. On further enquiry THEY IGNORED ME. It has now been nearly 2 weeks and there has been NO CONTACT. Don't bother with this company.

Very fast delivery, well packed

Setting up has too many complication , i had a smart challenger before , a cheaper alternative but far easier to get working .

Paid for premium service,you sent the wrong token and ignored my request for assistance.

Item arrived promptly and to the correct specification.

Prompt delivery. Product well made fairly easy to install.
Does the job & any problems tech help is very good which makes a change with companies these days.

I’m not so good with sorting tek out so contacted the help line. They were straight on it sorted everything for me the alarm is first class ( brilliant) I’ve had it four years now and wouldn’t change anything. First class help
They are straight there when you need them all the cameras are very clear and being able to talk to people at the door so great when you’re out

Easy to and very helpful when discussing a query on the phone