Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action. When this did not resolve the problem a new PIR was sent to us. This has... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home ap... Se mer
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... Se mer
Företaget har svarat
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Se mer
Företagsinformation
- Butik med säkerhetsutrustning
- Inbrottslarm
- Butik med hårdvara och tillbehör
- Järnhandel
- Låsleverantör
- Leverantör av säkerhetssystem
Om ERA Protect
Skrivet av företaget
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Skrivet av företaget
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Kontaktuppgifter
Valiant Way, Coven, WV9 5GB, Wolverhampton, Storbritannien
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Bra
2 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Keeping my house safe
5 januari 2026
Received batteries very fast delivery…
Received batteries very fast delivery very good service
Thank you
5 december 2025
Batteries supplied in good time BUT
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply yet. Poor packaging protection and not exactly good response from making known issue.
15 december 2025
Svar från ERA Protect
Dear John,
I am sorry that your order wasn't received in the manner expected, and the lack of aa response to you.
We have been selling these batteries for a number of years, and this is the first time we have been made aware of this issue.
I have passed your feedback to my colleague, so that they can review their packing processes.
Thank you for your feedback.
Kind regards,
Sumier
You have taken my money but no product…
You have taken my money but no product delivered. You have not replied to my emails.
My bank will be recovering my money plus costs from you!
1 december 2025
Svar från ERA Protect
Dear Jim,
I am sorry that there has been an issue with your order, and the inconvenience caused,
We are happy to investigate this issue for you, please contact our helpdesk on 0345 257 2500 or by email to help@eraprotect.com
We can then investigate and get back to you.
Kind regards,
Sumier
Svar från ERA Protect
Dear David,
I am sorry that your latest email wasn't responded to.
I have spoken with a member of the helpdesk, and they should be in touch shortly.
Kind regards,
Sumier
I was sent the incorrect manual and…
I was sent the incorrect manual and have not had a response to my follow-up email.
9 december 2025
Svar från ERA Protect
Dear Geoff,
Thank you for your feedback.
Looking at the contact history, I can see that a response to your email was made, however I am not able to locate a response to this.
I will ask a member of the helpdesk team to take a look, and let you know if we have an applicable user manual.
Kind regards,
Sumier
Era products are always delivered…
Era products are always delivered swiftly and are easy to install. I have found this alarm system to be reliable and easy to use.
25 november 2025
Excellent service nothing was to uch…
Excellent service nothing was to much trouble, the people at the service center were brilliant and explained everything to me.
3 december 2025
Immediately replaced a failed siren
Immediately replaced a failed siren, despite it being out of warranty. Many thanks.
27 november 2025
I like ERA & the ERA Protect we have…
I like ERA & the ERA Protect we have functions reasonably well. However we recently had an instance where the front & back cameras failed & no matter what I did (disconnect power) it wouldn't clear the issue. So I sent a message to ERA Technical & did not receive any response. Eventually, after 3 days roughly the cameras came back online.
28 november 2025
Excellent response to my home alarm…
Excellent response to my home alarm replacement part,
26 november 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.