I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Se mer
Företaget har svarat
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Se mer
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As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Se mer
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Företagsinformation
Skrivet av företaget
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktuppgifter
3000, Melbourne, Australien
- energyaustralia.com.au
4,3
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was so easy to do over the computer
It was so easy to do over the computer. Thank you. The plans were clearly stated and I was able to pick the one I had been on previously.
21 januari 2026
Svar från EnergyAustralia
Hi JC👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Info was helpful
Info was helpful. The login experience needs improving please - can we do away with passwords and just use a one-time code sent to our phone?
21 januari 2026
Svar från EnergyAustralia
Hi Martin 👋 Thank you for your feedback regarding passwords. If you have any further questions, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Information targeted and easy to…
Information targeted and easy to understand - easy to work one's way through what had to be done
21 januari 2026
Svar från EnergyAustralia
Hi Nigel👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found it easy to use our website. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
there is no transparency with their…
there is no transparency with their usage reporting in the application..
20 januari 2026
Svar från EnergyAustralia
Hi Mac 👋 Thank you for your feedback. I am so sorry to hear that you are having issues getting your usage details. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Svar från EnergyAustralia
Hi Jacqueline👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
I trust Energy Australia
I trust. Energy Australia as they have always offered me honest advice on Energy plans that would best suit my needs saving me money. The website is easy to navigate. Staff are helpful,professional and friendly
21 januari 2026
Svar från EnergyAustralia
Hi Gerald 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a great experience contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Good service provided by call…
Good service provided by call attendant.
Easy friendly changeover.
20 januari 2026
Svar från EnergyAustralia
Hi Tony👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience calling us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
The lady I spoke to was very helpful!
20 januari 2026
Svar från EnergyAustralia
Hi Janette👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Krystien was very helpful and reassuring
Krystien was very helpful and reassuring every step of the way.
20 januari 2026
Svar från EnergyAustralia
Hi Roslyn👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience speaking with us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Lovely operator
19 januari 2026
Svar från EnergyAustralia
Hi Rosanne👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience contacting us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Live Chat very helpful
With the help on Live Chat to help. Raj and Jenny were very helpful
19 januari 2026
Svar från EnergyAustralia
Hi Patrick👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Svar från EnergyAustralia
Hi Lorraine👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
the person I dealt with was extremely…
the person I dealt with was extremely helpful and patient
19 januari 2026
Svar från EnergyAustralia
Hi Paul👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
I rang and got and overseas call…
I rang and got and overseas call centre.
couldnt help
thinking of change providers due to oversea call centre
19 januari 2026
Svar från EnergyAustralia
Hi Karen 👋 Thank you for your feedback. I am so sorry to hear about your experience. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Mayur
Fairly straightforward to complete…
Fairly straightforward to complete online, and offer is fairly competitive with other suppliers
19 januari 2026
Svar från EnergyAustralia
Hi Hamish👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy and straightforward. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Svar från EnergyAustralia
Hi Sharon👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found our website easy to use. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Firstly
Firstly, my account used to be on the Flexi Plan and you switched it to the Balance Plan; that I have never asked for!
Now I have just switched back to Flexi Plan.
Secondly, you are hiding daily supply charges, they are not listed on the plan selection page. Why... do not answer.
18 januari 2026
Svar från EnergyAustralia
Hi Janos 👋 Thank you for your feedback. I am so sorry to hear that you had issues with your plan finishing. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Too much confusion!
Too much confusion!! Interchanging the words 'gas' and 'energy' just add to that confusion.
Abolish executive bonuses for signing up new customers and have same rates for all suppliers.
Competition in the energy sector is a joke. Executives first, shareholders second and customers a distant last.
18 januari 2026
Svar från EnergyAustralia
Hi Greg👋 Thank you for sharing your feedback with us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Svar från EnergyAustralia
Hi Mugdha👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are happy with our new plan. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Easy & affordable electricity plan change.
Clearly set out plan options showing all fees, rates, charges & concessions.
18 januari 2026
Svar från EnergyAustralia
Hi Glen👋 Thank you for sharing your feedback with us. We are so pleased to hear that the plans were clearly advised. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.