I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Se mer
Företaget har svarat
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Se mer
Företaget har svarat
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktuppgifter
3000, Melbourne, Australien
- energyaustralia.com.au
4,3
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to complete the form
27 januari 2026
Svar från EnergyAustralia
Hi Roman👋 Thank you for sharing your feedback with us. We are so pleased to hear that the form was easy to complete! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Communication
Friendly ,knowledgeable phone communication when changing plan. Simple online procedure to follow.
27 januari 2026
Svar från EnergyAustralia
Hi Neil👋 Thank you for sharing your feedback with us. We are so pleased to hear you had such a great overall experience dealing with us!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Svar från EnergyAustralia
Hi Arthur👋 Thank you for sharing your feedback with us. We are so pleased to hear changing your plans was easy!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Very difficult on line.
Very difficult on line.
Could not find the actual rates
Needed the guidance of your phone help to get it done.
on line info is obscured and hopeless as it presents 20+ plans to print. No way an ordinary user could do this. Too complex.
27 januari 2026
Svar från EnergyAustralia
Hi Gary 👋 Thank you for your feedback. I am so sorry to hear about the difficulty you had using our website to find the right plan/rates. We will certainly take this on board to try and improve the online user experience.
Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Ally
The consultant was very helpful and…
The consultant was very helpful and very patient. The system for accepting a plan has been simplified and even I could manage it. Thankyou
27 januari 2026
Svar från EnergyAustralia
Hi Margaret👋 Thank you for sharing your feedback with us. We are so pleased to hear you had a great experience speaking with our team and that you find the plan acceptance process simple to action!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Easy to sign up and review plans
Easy to sign up and review plans. Shame Energy Aust didn't notify me of a cheaper Seniors rate, i had to find it myself.
25 januari 2026
Svar från EnergyAustralia
Hi Mark 👋 Thank you for your feedback. I am so sorry to hear that you were nor notified directly of cheaper plans, as it is on the front page of the bills if there is a cheaper plan based on your usage and tariff. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Svar från EnergyAustralia
Hi Haolan👋 Thank you for sharing your feedback with us. We are so pleased to hear that so far everything has been good!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Svar från EnergyAustralia
Hi Marilyn👋 Thank you for sharing your feedback with us. We are so pleased to hear the information was easy to understand!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Svar från EnergyAustralia
Hi Naomi👋 Thank you for sharing your feedback with us. We are so pleased to hear that you have found your experience so easy! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayley
So far so good --hope everything works…
So far so good --hope everything works out OK and I hope you're better than Engie
23 januari 2026
Svar från EnergyAustralia
Hi Kev👋 Thank you for sharing your feedback with us. We are so pleased to hear that you've had a great experience so far. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayley
I'm unable to choose the date I move in…
I'm unable to choose the date I move in to the house so I'll be 1 day without electricty coverage. The electricity disconnection date can only then be disconnected 4 days after I leave the current house (despite being on a smart meter meaning no one needs to read it in person), similar the gas can only then be disconnected 5 days after I leave the current address.
23 januari 2026
Svar från EnergyAustralia
Hi Andrew 👋 Thank you for your feedback. I am so sorry to hear that you are not happy with the move in/move out process. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Hayley
this company make it very difficult to…
this company make it very difficult to communicate with 45 time they sent invalid codes for sign in .
23 januari 2026
Svar från EnergyAustralia
Hi Loretta 👋 Thank you for your feedback. I am so sorry to hear that you are having issues logging in. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Svar från EnergyAustralia
Hi Briony 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience calling us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Pretty easy to use and hopefully will…
Pretty easy to use and hopefully will save me some money.
23 januari 2026
Svar från EnergyAustralia
Hi Beverley👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found our website easy to use. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Happy long time customer…
I have been a happy long time customer of Energy Australia and always have best plan rates.
23 januari 2026
Svar från EnergyAustralia
Hi Lyn 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are happy with our services. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Svar från EnergyAustralia
Hi June👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Easy to complete...
22 januari 2026
Svar från EnergyAustralia
Hi Ross👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Very easy to change online and that…
Very easy to change online and that Energy Australia pointed out that we could be on a cheaper plan.
22 januari 2026
Svar från EnergyAustralia
Hi Merrien 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
excellent service from company service delivery team members
Excellent service from company reps, found the right plan for us... no waiting time for contact with customer service team member... Sad we lost the .66 rebate on our solar system... now 1.5c/kw...
21 januari 2026
Svar från EnergyAustralia
Hi Russel👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience speaking with us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Good to talk first on phone with Energy…
Good to talk first on phone with Energy Aust. rep who guided me with information to fill in form on the internet which was successfully sent
21 januari 2026
Svar från EnergyAustralia
Hi Patricia👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience when you contacted us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.