Called CovaU Energy on 10/04/2026 regarding price plan change . Spoke with Grace , she was very helpful in her communication , explaning the new plan and making the necessary changes . Many thanks .
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jelly was such a pleasure to deal with. I called last week and unfortunately the consultant I spoke to didn’t record my details correctly and nor did they send me the promised follow up email. Due to... Se mer
I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... Se mer
I had an issue with my account and extra charges incorrectly sent to me in a bill, I ranged them on the phone and managed to get things sorted. The support team showed respect, understanding and coope... Se mer
Företagsinformation
Om CovaU Energy
Skrivet av företaget
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Kontaktuppgifter
Suite 05, Level 29, 225 George Street, 2000, Sydney, Australien
- 1300 689 866
- support@covau.com.au
- covau.com.au
Har besvarat 30 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Useful customer care
Easy to access and quick process for every aspect in the service. Thanks Covau for your help reduce my gas bill.
Prompt response and to the point
Daniel prompt response and to the point, resolving my query at 1st call, courteous and easy to deal with.
Very good job
Great customer service
Great customer service, mark was very helpful and demonstrated alot of extra care
Grace from the customer service team…
Grace from the customer service team was incredibly helpful and super friendly on the phone today, assisting me in every way the company could offer.
The CovaU Energy team were all helpful…
The CovaU Energy team were all helpful and professional.
My query was addressed and I was satisfied.
Called CovaU Energy on 10/04/2026…
Called CovaU Energy on 10/04/2026 regarding price plan change . Spoke with Grace , she was very helpful in her communication , explaning the new plan and making the necessary changes . Many thanks .
Assisted me to set up direcrt debit.
Quick and efficient
Quick and efficient. No call centre delays. Increased discount immediately (IE next bill). Thanks for not wasting my time
Respectful and cooperative
I had an issue with my account and extra charges incorrectly sent to me in a bill, I ranged them on the phone and managed to get things sorted. The support team showed respect, understanding and cooperation which I quite appreciated
Great customer service.
Outstanding customer service!
Jelly was such a pleasure to deal with. I called last week and unfortunately the consultant I spoke to didn’t record my details correctly and nor did they send me the promised follow up email. Due to this I decided to called again today to see if all details had been entered and set up correctly. From the start of the call Jelly was polite and efficient and corrected the other consultants errors and was such a pleasure to deal with. I felt after that phone call that I was in good hands and all my concerns were alleviated! Jelly even gave me her email address so that I can follow up with her one more item before we move house. Such a nice experience to deal with such a caring and courteous young lady. Thank you Jelly for helping me and your wonderful customer service!
Thank you from CovaU
I called to enquire about better prices
I called to enquire about better priced plans and Grace was able to explain the new pricing and switch over immediately. Quick call pickup without being on hold. Thank you!
Great customer service from a friendly representative
The customer service rep to whom I chatted in person on the phone was very helpful to me. She told me that an increased discount - from 18% to 25 % - was available to me and, at my request, she said this new discount will apply from my next bill onwards.
Quick and easy help I needed Instantly..
I had to call customer service…
I had to call customer service regarding my service and it was great and very helpful.
Great customer service and better rates
Great customer service. Better rates. Great guy Marlon. Help me understand my bill and work out how much I will be saving on my bill. Thanks.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.









