I was very impressed with the level of service I received from the staff at CovaU. The telephone consultant clearly explained what I needed to know. She is very knowledgeable.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Noel answered my questions with knowledge and a courteous manner. Email was also sent confirming the interaction. Wait time was also acceptable to speak to a real person.
So far I have been with CovaU for 3 months, the rates for me are excellent, currently I have cut my bill in half which is so important in the current economic climate. The customer service is excelle... Se mer
Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they... Se mer
Företagsinformation
Om CovaU Energy
Skrivet av företaget
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Kontaktuppgifter
Suite 05, Level 29, 225 George Street, 2000, Sydney, Australien
- 1300 689 866
- support@covau.com.au
- covau.com.au
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The COVAU operator was very communicative and helpful.
The COVAU operator was very communicative and helpful. All my queries were attended to in a friendly manner.
Called the team to review and switch my…
Called the team to review and switch my plan. The lady provided the best support over the phone. The whole process was very straightforward and quick.
Great customer service and energy pricing
Made contact with questions regarding my first invoice and CovaU was able to provide all the answers. Very good customer service. After reviewing my first invoice, CovaU was very competitively priced for my specific energy needs. I am pleased I made the recent switch to CovaU for my electricity supply.
Grace from customer service was very…
Grace from customer service was very professional and helpful.
Very helpful customer service
Great customer service
Great customer service. Customer service person was great and helped me switch from my current plan to a more suitable plan. Case reference SF05605164
Very helpful
Very helpful, explained everything and efficient. Thank you
It was great to be able to speak with…
It was great to be able to speak with someone regarding my queries - Maureen Tingson was very helpfull
Thank you
easy to communicate with staff member
Prompt and efficient
Prompt and efficient, I couldn’t want better attention to my queries. Setup was relatively straightforward and pain free. Now looking forward to smooth sailing.
I made a mistake transferring away from…
I made a mistake transferring away from CovaU. I was going to lose some credits that I had accumulated whilst a customer. Jessie from retention pointed out what would happen and negotiated a better outcome. Thankyou Jessie. This worked out better for me and for CovaU.
Great customer service and help with…
Great customer service and help with offering better discounts and deals
14JULY2026
14JULY2026, team member John , is very polite on the phone, he is well-trained, professional, his proactive action, resolved my request in few minutes , I’m very happy on the experience, K S Yu 👍👍😀😀
It was good to talk to jd he really…
It was good to talk to jd he really helped me to solve my problem thank you.
Very helpful and lovely interaction.
Very helpful and lovely interaction.
Highly recommended
Great Customer Service
Great customer service. Was able to sort out my account easily once I got assigned a goot person to help me out over the phone. Only needed 2 transfers, which seems to be the norm now days.
There was a bit of a misunderstanding…
There was a bit of a misunderstanding initially with our account, but customer service helped us resolved and was very kind in the process. Very important to have helpful customer support.
I had my first plan with CovaU energy
I had my first plan with CovaU energy. Guillia ine of the sales representative gave us the best price for our energy and made us very happy with her customer service and how professional she was throughout the process. Big ups to the team.
Great Customer Service
Re Call Reference Number SF05508592:
Today I spoke with a young woman who gave me excellent Customer Service. She was very patient with all my questions and she was a very good listener.
Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.









