Ecoparcel Omdömen 

I bought freight for two parcels, put the right labels on them, then GLS collected them and sent them and put GLS labels wrongly. The parcels were sent to the wrong destination. GLS asked me to contact Ecoparcel, but Ecoparcel said they can't do anything

Αν ειχε μηδεν, θα το επιλέγαμε. Εχουμε ενα πακετο το οποιο δεν μας το παραδιδουν. Επισης, δεν υπαρχει τροπος αμεσης επικοινωνιας, και δεν μπορεις να κανεις κανενα follow up. Κακιστη υπηρεσια

We sent 7 boxes from the Netherlands to Spain through EcoParcel, which uses the GLS delivery service. We also paid extra for optional insurance — about 60% more than the base cost.

Unfortunately, several items were damaged during transport. When we filed a claim, EcoParcel refused it. First, they claimed we had sent forbidden items — which we did not. When we asked for a list of those supposedly forbidden items, they changed their explanation, saying the boxes were not packed properly.

In reality, everything was packed very carefully using strong boxes (each up to 30 kg, though our heaviest was only 19 kg), and all items were cushioned with towels and clothes. The damage clearly resulted from poor handling, not packaging. Despite having paid for insurance, they refused to compensate us for the damage.

I also asked EcoParcel for a link where we could leave a review of our experience, but after that request, they stopped replying.

Avoid EcoParcel — very disappointing and unfair service and customer support.

Customer service sounds like a bunch of robots. Cancellation goes through customer service, and the refund is only 50% of what you paid, even if you cancel within the first 15 minutes. Then, instead of refunding your bank, they credit it to your account balance, which you can’t withdraw. What a joke of a company.

Scam company do not use!
They promised to pick up my parcel before I left the country-left it to the last day and then told me my address was wrong-when I asked to rearrange I got blocked by there customer support. I tried reaching out on Facebook and also got blocked.
They took two payments and no sign of a refund.
Scam company, stay away!

Adquiri serviço de recolha em Portugal para entrega em França com o valor de 16,66€ pela GSL, não foi feita a recolha alegando que não estava ninguem par entregar encomenda (não foram de certeza à morada), cancelaram o envio sem me informarem.
Solicitei devolução do dinheiro e ainda nada.
Não recomendo.

Il pacco e il suo contenuto sono arrivati danneggiati e non sono riuscita a chiedere il rimborso della spedizione: mi hanno tenuta per tre mesi nella chat dandomi informazioni vaghe e senza risolvere la situazione, per poi dirmi che dopo 3 mesi erano scaduti i tempi per chiedere il rimborso. A quel punto non hanno più risposto in chat e non ci sono mail o numeri di telefono da contattare.

I gave these guys the benefit of the doubt- on this site all reviews are negative. on their website, there are a balance of reviews from completed deliveries.

drop off of parcel was very smooth. no issues. Journey was Portugal to Denmark.

BUT: 15 days after posting the parcel...no delivery.
no tracking available on their portal. the email address in Facebook for customer service doesn't work.

they have a smart bot on their website which responds to queries but when I asked for a human assistance ..well 4 DAYS ON and still zero response from a human. After 2 weeks finally a response that they will investigate. A week later they say the parcel is lost. I then complete a claim for the lost goods. They then come back promptly and say that I do not have a photo of the delivered item, so no compensation.

INEPT. INCOMPETENT. FRAUD?????

I DM'd two employees through Linkedin, including the Managing Director. Zero response.

I have to join the queue of negative reviews.

Es una pérdida de dinero y tiempo. Envié un paquete de Barcelona a Praga. Pagó 25 euros. Al cabo de las semanas, el paquete regresó (y es bueno no perderse). La dirección del profesor es desigual. Pero la dirección era correcta y nadie llamó al profesor. En el chat, responderé en dos días y dos. Ni siquiera se puede realizar una solicitud de devolución

Que pena que no lo mire antes! Rápidamente cobran, la página parece bien. Ahora nadie vino por la caja, hoy aparece cancelado... desde luego no por mi!! NO HAY ningún email, teléfono, absolutamente nada para poder contactar con ellos. Es increíble,me pasé el día en casa pendiente de ellos. GSL también está metido al ajo, pq me mandaron confirmación de haber aceptado la recogida

nobody came to collect my package on the pickup day, they ignored my messages for a whole day, and then they said that collection attempt was made but I was not home, which is a lie. now I have to pay them to cancel :)) it's a scam, nobody should use this site.

Posted on the 17, delivered to deposit on the 2nd despite I was at home. Posted on the 17th. After 7 days the parcel was still in Italy due to "strikes". Then it started a pilgrimage across Europe first in Belgium then back to south of Germany and only today arrived. But if the service was not already a shame, the driver just left a notice and delivered to deposit. Shameless!

I booked a shipment with Ecoparcel. The courier was supposed to collect the parcel, but nobody showed up. The courier only appeared the following week, without any notice or communication about the delay.

Because of this, I had to request a refund, which also took unnecessary time and effort.

My advice: don’t be tempted by the cheap prices. Better use a reliable and well-established courier service.

J'ai été prélevé 2 fois pour la même chose ! !! !! Pas de réponse de leur part, ni de remboursement ! !! !

Never showed up to pick up the package and do not reply to any of my contact attempts. Cannot even get a refund.

Mi sono spedito un pacco dall'hotel a Rodi in Italia, ci sono stati un paio di giorni di ritardo per il ritiro che mi hanno fatto preoccupare soprattutto dopo aver letto le recensioni. Invece devo dire che sono estremamente soddisfatto! Cercavo un servizio economico a prescindere dal tempo di consegna e sono stato accontentato. C'e` voluto qualche giorno in piu` rispetto alla data prevista, ma considerando il tragitto per me non e` stato un problema. L'assistenza mi ha risposto velocemente alle domande che ho fatto e si e` prodigato per il problema che c'e` stato nel ritiro. Se proprio devo trovare una pecca e` la tracciatura che non e` sempre aggiornatissima.

They never went to pick the package, and never show any interest in trying to get it either.
Very confusing way of managing customer service to me, they kept my money and dealing with their customer service has been such a waste of my time that I prefer to let them keep it.
I wouldn't recommend their service to anyone.

A waste of money. The parcel is stuck in Austria, they said it was misplaced, the day after they said there was a strike in Italy (not true as the strike ended on Sep 22) and nobody is following up on my ticket anymore. There is no phone number, nor email address.

Ecoparcel is a fraud. Be vigilant.

My packages were collected by their courier, and never delivered. After more than a month, they deny liability on the theft, and claim no responsibility, even with all the details on the thief.