Ecoparcel Omdömen 

J’ai attendu 5 jours que mes colis soient récupéré par GLS, ce n’est jamais arrivé et aucune aide des services clients d’ecoparcel. À cause de cela j’ai manqué un avion, du prendre un autre billet, et j’ai dû faire appel à une autre entreprise pour partir à temps mais ecoparcel refuse de me rembourser, ils ne répondent pas à mes messages et aucun moyen de les joindre au téléphone.

Der Service wurde nicht erfüllt. Das Geld wurde behalten, ohne Entschuldigung und ohne Rückmeldung.
Es gibt keine Telfonnummer, wo man reklamieren kann. Reklamation per Chat blieb unbearbeitet.
Finger weg von diesem Lieferanbieter!!!

I wish I could give 0 stars.

No matter what, don’t use this service. The communication is practically non-existent, there is zero transparency, and the support team doesn’t seem to care or handle requests in a way that actually helps. Not only were they two weeks late to pick up my package (and it was only resolved because I kept checking, as I didn’t receive any update), but they also lost my package in the end.

Their support system is nonsensical, and it feels impossible to get in touch with a real person. You just go through endless conversations with bots, and they even close your ticket without solving anything. It's truly awful.

Besides losing my package and giving me different excuses, they are now refusing my partial refund, even though I paid extra for protection. It's been several days and it only gets worse, it seems like a joke.

I couldn’t be more disappointed and stressed about this. It’s the worst parcel experience I’ve ever had. I honestly don’t understand, because I had used this service three times before and had good experiences; which is exactly why I chose it again.

Save yourself the time and money, and choose another company. Seriously.

DO NOT USE
If it was possible to give less than one star I would.
My parcel was supposed to arrive in 4 days from Slovakia to Italy. It was stuck for a week in GLS warehouse 15 min away from the delivery address. I had to speak with GLS and go pick it up myself. Ecoparcel customer support was absolutely useless and told me I can't claim shit because the parcel was delivered. Which it wasn't, cause I had to pick it up myself. Horrible service.

I give two starts becuase I have been using their service for many years and it worked great. However, my two last experiebces were really bad. In both cases, their couriers didn't show up (picking shipment date was rebooked 3 times but couriers didn't come once). In first case, they gave me refund relatively quickly. This time, there is no way to get in touch with them. I canceled my order 10 days ago, refund should be proceeded within 24 hours but I still don't see my money. It is also impossible to write review on their website.

Se il “pacco” spedito non arriva a destinazione autonomamente con le proprie gambe e incappate in uno smarrimento dello stesso dimenticate rimborsi e/o qualsiasi forma di attenzione nei vostri confronti
Personalmente, ad apertura TT, ho ricevuto solo risposte standard fatte con copia incolla
Nemmeno le spese di spedizione rimborsano
Questo dopo che loro stessi, in risposta ai TT iniziali, confermassero che il pacco, smarrito da GLS (causa scioperi?!?), non lasciò mai l’Italia
Quindi l’indicazione iniziale in fase d’ordine di mettere un valore del contenuto x assicurazione/rimborsi non so a cosa serva
Come ultima perla mi chiesero foto del contenuto del pacco e foto della consegna (mai avvenuta!)
Complimenti

This company is literally useless

In summary, this company does exactly what courier companies do with reduced (not added value) because they have zero customer service and if something goes wrong you are alone. I cannot even have my lawyer write them a letter because their address is unknown. Next time I will use directly GLS (which has a good customer service at least).

The most absurd part is that I cannot even write a review on their website, because they give you the link to do that and if you had a bad experience, they of course don't send it. SMART!

Below is my experience:

I ordered a parcel from Italy to Belgium with food and olive oil (in aluminum tank). After one month I contacted GLS and they told me that the parcel was damaged, so it was being returned to sender. So far so good, even if 1 month is a lot. When the sender got the parcel back, it was in a different box and everything was literally smashed as if the parcel had been lost on the highway. The aluminum oil tank was twisted and dented, but no leak occurred luckily.
When I contact ecoparcel asking for a refund it turned out that it was my fault, because liquids are not allowed... as if the fact that I had brought oil caused all this (and the oil didn't even leak). So, in the end they closed the ticked that I opened in the middle of a discussion and I cannot get in tough with them anymore unless I do a new order. They have no email nor physical address and you cannot post a review on their website. This company is really a scam, do not use it as it is literally useless. Use the courier itself, which is a big company and has a trusted customer service.

I hope this is save somebody some trouble!

Seba

DO NOT USE IT. I booked a package from Spain to Denmark. The day of the collection in the afternoon I received an email saying that the order was cancelled because the shipper was absent. That is not true. When I tried to rebooked it I had to pay 5 EUR extra and wait 2 more days. If I request a refund I need to pay 6 EUR because it says I am cancelling. Those practices are illegal and this company should not exist.

Es una estafa, Ecoparcel.net o Ecoparcel.eu, (son los mismos) no realizan el servicio, así que al día siguiente les pido que me digan si van a recoger el paquete y dicen que no pueden garantizar que vengan, por lo que solicito cancelar el servicio y el reembolso.
Me contestan que tengo que pagar una penalización por cancelar un servicio que ellos no han hecho, es increíble, no realizan el trabajo y en vez de indemnizarme a mi, soy yo el que tengo que pagar?

I sent a package from Italy to Spain and it has not arrived. They acknowledged through a claim that it has been lost, and there is no way for them to take responsibility for the loss or provide us with compensation. It is impossible to contact Ecoparcel once the claim is closed.

I was shipping luggage from the Czech Republic to Spain. The package arrived at the final destination, but the delivery guys didn’t call the Czech number. Ecoparcel confirmed that the Czech number was fine to use, but the Spanish couriers are sometimes too lazy to call it. I asked to change the name to a Spanish one, but Ecoparcel ignored me. The chat is just a robot — no live agent.

Do not bother if you care on your time and money!!!
I sent a small package to Spain through GLS and after a week was returned. GLS told me to contact Ecoparcel...Ecoparcel chat agents respond after days and offer very poor solutions. Most of the responses just acknowledge the problem. Now, after I requested a full refund for the delivery failure (they acknowledged it by email-a hub error...) I am still waiting for an agent to contact me for the refund. It's been 4 days since the last ticket was closed and....SURPRISE...no answer...AVOID...AVOID...AVOID!!!!

Muy mala experiencia con Ecoparcel y SEUR.
Envié dos paquetes desde Salamanca (España) a La Haya (Países Bajos) el 1 de septiembre de 2025. El primero llegó a los 10 días, pero el segundo se perdió.
He estado reclamando desde el 11 de septiembre: SEUR reconoció finalmente que habían extraviado el paquete, pero me dijeron que debía reclamar a Ecoparcel.
Desde entonces llevo más de un mes recibiendo largas y, para colmo, el 3 de noviembre me contestan que ya no pueden hacer nada porque debía haber reclamado en 7 días, a pesar de que he estado insistiendo desde el primer momento.

Me parece una falta total de responsabilidad y atención al cliente. No recomiendo sus servicios: mala gestión, falta de comunicación y nula solución ante una pérdida reconocida por ellos mismos.

Sul sito ecoparcel.eu prenoto il 20/10 il ritiro di un pacco per il 29/10/2025 dalla Danimarca all'Italia, pagando in anticipo ovviamente.
Il 28/10 li contatto sull'help desk (unico modo per poterli contattare) perché non ho mai ricevuto nessuna email di conferma, mi dicono che è tutto ok e che devo aspettare il corriere nella fascia oraria 9-18 (non è possibile scegliere una fascia più specifica).
Il 29/10 aspetto tutto il giorno, alle 17 ancora non si vede nessuno quindi li ricontatto sull'help desk, insistono nel dirmi che devo attendere il corriere, io insisto sul fatto che deve necessariamente passare entro le 18 perché il giorno dopo ho il volo per l'Italia: da qui mi dicono che trasferiscono il mio ticket a un collega che sa gestire meglio il mio problema e non ricevo più NESSUNA risposta! Silenzio assoluto!
Il 30/10 contatto il corriere GLS il quale mi dice che non risulta nessun ritiro con il codice che gli ho fornito (recuperato dall'etichetta per il pacco) per cui non passerà nessuno a ritirare il mio pacco e mi dice di risolvere con Eco Parcel, cosa praticamente impossibile visto che non hanno indirizzi email o numeri di telefono ai quali contattarli e dall'help desk non risponde più nessuno. Il 31/10 cancello l'ordine e faccio richiesta di rimborso, e indovinate un po' mi accreditano l'importo sull'account, non sulla carta! Ancora una volta li contatto sull'help desk per chiedere il rimborso sulla carta e ovviamente anche questa volta nessuno risponde!
Oggi 01/11 ho inviato un'email al classico indirizzo "info" chiocciola (sperando che esistesse) ma ricevo una risposta automatica da "support" chiocciola che mi informa che l'indirizzo non è più attivo, quindi provo a inoltrare la mia email a quest'ultimo indirizzo e dubito che riceverò mai risposta!
Faccio notare inoltre che sull'help desk si chatta con un bot e non con una persona reale, il che rende del tutto inutile, pessimo e frustrante il loro servizio clienti!
E in ultimo, non è possibile fare una recensione sul loro sito se non dopo aver ricevuto il link per email una volta che il servizio viene effettuato. Quindi sul loro sito non ho potuto fare nessuna recensione, un vero peccato.
Vivamente sconsigliato!

I sent a package weighing 30 kg. A week after the estimated delivery date, I complained, and they told me to wait. An automatic response, I assume. After another week, I complained again, and they told me they couldn't locate the package, suggesting it probably lost the label. They asked what was inside, and when I told them (products accepted on their endless list), they said they were accepted but not covered by insurance, so goodbye. They didn't even refund the shipping cost. I don't know if they lost it or if someone stole it. The issue is that they don't take responsibility because they will always hide behind the fact that the insurance doesn't cover the endless list of uninsured products.

I scheduled a delivery and neither GLS nor Ecoparcel had any idea why my order was not in their systems. I printed labels for the boxes with all tracking numbers and I obviously paid for the service but they were totally unable to help.
GLS customer service literally told me that they had to terminate the call (because they had no idea how to help) and Ecoparcel on the other side wasn’t better at all.
I cancelled the service and I asked for refund almost a week ago. I didn’t get the money credited yet and NOBODY ANSWERS MY TICKET.
Never again.

Horrible! Terrible!!! Spain-Italy. I am pregnant and moving. It is hard enough. I got several times a message “wrong adddress” which is not true but i still confirmed address several times. I get a message that phone number is needed, i entered it like 3 times, even though the customer service said that couriers “dont have phones”. I had people waiting all day in the house for TWO WEEKS. Nobody came, nobody ringed a bell. Even a sign with our printed names were put on the building. The whole thing is ECOPARCEL FAULT. Now i find out my 9 pqckages are being returned to spain where i dont even live. And they wont even refund 260eur that i paid. What an actual h3ll???

Es una estafa. Hay que pagar por adelantado pero nunca han venido a recoger el paquete. No tienen teléfono de atención al cliente. Tan solo un chat en su web al que no responden.
He perdido mi dinero

Recusam-se a fazer refund apesar de ter agendado a recolha da encomenda com 3 dias de antecedência e já terem cancelado e adiado 3 vezes a recolha.

Pessima compagnia, a prescindere che non è possibile contattarli direttamente, per due spedizioni che ho fatto non sono passati a ritirare il pacco e ho dovuto fare altrimenti. Inoltre per l'ultimo pacco acquistato Door to Door , non essendo passati sono dovuto andare al drop point di GLS che non riconosceva la loro etichetta (anche se GLS era il corriere incaricato) alla fine non potendo contattare nessuno ho comprato da GLS stesso l'invio che mi è costato pure un euro in meno che da Ecoparcel. Ho cancellato l'invio dal sito esolo in quel momento mi hanno risposto nella chat di assistenza. Ora chiedero' il rimborso e sicuramente mi restituiranno parzialmente i soldi spesi. UN SERVIZIO PESSIMO!