Ecoparcel Omdömen 

This is a scam! The company takes your money, fails to collect the parcel on time, and then stops responding. They don’t refund the money and ignore messages sent to customer support. Never work with them!!

A scam!
I paid for collection in NL and shipment to Ireland.
Collection order was automatically cancelled.
Paid for a re-collection, which was also automatically cancelled.
Then asked for a refund as they don't want to collect, the answer was no.
Then asked them to collect the parcel, no answer.
End of the story; lost my money and had to use FedEx to have it collected at the same address as provided to EcoParcel. And this went perfectly.
Never ever use this company, just go directly to FedEx.

if someone is every going to sue , please find a way to contact us all to leave our stories.

The company fail yo collect my parcel for more than a week which I paid fully in advance. After that they canceled the orther and charged me 6 EUR for theirs unavailability to fullfill the agreement. AVOID ECOPARCEL.

Nobody picked up my parcel, nobody even called and then the order was marked as "Collection Problem". To get a refund I needed to pay 6 EUR because I didn't buy "flexible" package plan. Vey good business I need to say.

No recomiendo la empresa. Me han perdido 2 cajas de 20kg cada una, enviadas de España a Irlanda. Quiero encontrar mis cajas.

Very bad experience.
I booked a pickup with Ecoparcel and was told my boxes would be collected, but I was made to wait over a week at home and nobody ever showed up.
They kept saying there was a “wrong address”, which is not true — the address was correct from the beginning.

They also never confirmed a specific pickup day, so I was just left waiting with no information.
After more than a week of waiting due to their lack of organization, they cancelled my order and now expect me to request the refund and pay a fee for their mistake.

Completely unacceptable service and very poor communication. I do not recommend this company.

No customer support, impossible to resolve issues. I had a bad experience with them. After placing my order, I contacted customer support multiple times to reschedule the pickup, even offering to pay any additional fees required.

I received no response at all. After that, I requested to cancel the order and get a refund, accepting that any applicable fees could be deducted. Again, no reply, no update, and no solution.

At this point, I can neither reschedule the pickup nor cancel the order, and my money is simply stuck. The lack of communication and customer support is extremely frustrating and unacceptable for a logistics company.

Based on this experience, I do not recommend Ecoparcel. If something goes wrong, you may find yourself without support and without a refund.

Pedi envio del paquete a Italia de Barcelona. Primer intento de recogida, el transportista dijo que no subira por el paquete porque le duele la rodilla. He pagado servicing door to door. El transportista se fue sin recoger el paquete. He informado a ecoparcel del problema. Segunda vez, transportista ni ha aparecido, ni tercera vez, marcó que la dirección estaba erronea. Después cancelo la recogida. No puedo recibir devolución de todo lo que he pagado porque ecoparcel dice que no estaba en casa. Lo que no es verdad y en cada incidencia he informado directamente abriendo un ticket con ellos. Vergüenza de empresa y de servicio que ofrecen. Estaba 2 semanas intentando enviar paquete y resolver el problema en cual me metieron.Ecoparcel en conjunto con Seur que les da servicio de transporte son unos estafadores. Unos mienten, otros cobrando por algo que no hacen.

I usually post all positive reviews…Well, where can I start? I made reservation for my parcel collection on 04th of December 2025. Collection date was arranged 08th of December however parcel wasn’t collected 8/9 or 10th of December and all those three days I was waiting at home for parcel (Christmas present overseas). I contact them numerous times no answer, and there is no email where you can be contact with customer service. I got the answer 10th of December and they told me to cancel this request and order a new pick up date what I did on 12th of December. New parcel pick up date for the same parcel was 15th of December, 15 December came and today is 17th of December there is no sight of currier and parcel still waiting in my hallway. I emailed them numerous times and seem that AI responding all emails. I’m been sending parcels since 2015 and thankfully all was good until now. I don’t know what’s happened with this company but I am very disappointed and I would never ever use the service again One more thing- if you need to cancel and order the new pickup date there is fee for cancellation what you have to pay, what a joke-you have to do that on you own expense even parcel wasn’t picked up by company contracted courier. What a disappointment. Never again.

Pessima esperienza. mio pacco non è mai arrivato mi hanno mandato email che è stato smarrito così per miracolo valore di 300 €. Ho perso anche cifra di spedizione uno schifo mai più.

Got an email saying "Collection cancelled - Shipper was absent". Was there the whole day. The chat stopped responding after asking for a refund. BEWARE.

The driver didn't even wait 10 seconds. I was home waiting since 08:00 AM.
Now, your tracking system falsely claims a "Collection problem," implying it was my fault, likely to charge me a failed pickup fee. This is a LIE.
Your support team is ignoring my messages.
I demand a FULL REFUND immediately.
Do not attempt to charge me any fees for your driver's negligence. If this is not resolved within 24 hours, I will file a formal chargeback with my bank for "service not received" and report this business practice.

I checked their reviews which were great. Only afterwards I found really bad reviews from other sites. They delete tge bad ones on their own site.
They never picked up my package. They said, I wasn't home althought I was. I checked my cameras, they didn't even came! Then they set a new pick up date which was not ok for me anymore and I asked my money back. Then customer service dissapeared and I haven't heard from then since. I reported them and this fraud is being inspected at the moment.

Me siento estafado por Ecoparcel y por Seur. Pagué un servicio de envío a Ecoparcel, el cual ellos adjudicaron a Seur.
Me dijeron que la recogida sería el martes, entre las 9:00 y las 20:00. Estuve en casa todo el día esperando la recogida, pero no vino ningún repartidor, y pasaron la recogida al miércoles.
El miércoles ocurrió absolutamente igual. Estuve todo el día en casa y no vino ningún repartidor. Pasaron la recogida al jueves.
El jueves ocurrió lo mismo. Todo el día en casa y no vino nadie a recoger el paquete. Para más inri, en la página web de SEUR se leía que el paquete no había sido recogido porque la mercancía no estaba preparada. Esto es absolutamente FALSO. El paquete estaba listo desde el principio y yo estuve en casa 3 días sin salir.
El viernes tampoco pasaron por el paquete.
El lunes me enviaron un e-mail diciendo que yo había cancelado el envío, lo cual también era FALSO.
En ningún momento me hablan de devolverme el dinero.
He perdido mi dinero y 5 días de espera.
Ni Ecoparcel ni Seur tienen servicio de atención al cliente y es imposible reclamar.
Me siento frustrado y estafado.

Ecoparcel is a dishonest company and doesn’t provide service I paid for! I paid 35 euros for package sending i booked for collection and they simply cancelled it ! They just left a note that shipper was absent! What a joke ! No one called me no one was looking for the parcel no one came to collect it they just made the whole thing up ! I had to spend another 5 euro to rebook collection and the same thing happened again ! I was at home all they but “shipper was absent”.. also because I rebooked service once i can not rebook collection again also can not ask for refund what a joke! Top of all that customer service is not responding! Avoid these disgusting service!

I paid for my parcel to pick up in Germany . I stayed home all day and then at 5 pm I received an email saying Sender was absent, I never received any call nor any door bell . And then to rebook , I had to pay extra money. I did and then the same thing happened again . Now when I say that I want my full money back and I want to cancel the order, no one replies.

WARNING! Eco parcel is a very dishonest company that charges for a service that yours does not provide! Paid €34 and they said the service was canceled because I was not at home. A lie! I did not leave my house all day and they never rang the doorbell. Customer service said I should wait, when the order was already canceled. They want me to pay more money if they are going to come back, even though they never came to my home. Damn it! I have not received my money back and no one from the company has contacted me as Support, as they promised. Dishonest! Rating 0

Avoid, avoid avoid!!!!!
Ordered collection on Nov 23rd for Dec 1st. Noone ever showed up to pick up the parcel. Have been trying to cancel it since and get a refund. They just use some vague language and dance around the problem. I cancelled the order on Dec 2nd evening, and since they've been telling me that 'once the order is cancelled' I can apply for a refund. But noone can tell me when that 'once' will be. Then on dec 3rd afternoon, man called panicked that he is here to collect the parcel, while I was at work. Honestly, keep your sanity and money and just AVOID, AVOID, AVOID!!!!!!!

Promettevano una spedizione di max 3-5 giorni, dopo l'acqisto sono diventati 7. Assistenza promessa e mai arrivata