Ecoparcel Omdömen 

PESADILLA
PAQUETE RMNVVA02 TICKET 911327
Paso a relatar lo que me ha pasado para que quien este pensando contratar con ellos algún servicio sepa cual es su manera habitual de funcionar: el día 25 de Agosto contrato un servicio de recogida de dos paquetes en la ciudad de Albacete ( España) de unos 20 kilos cada uno para su entrega en Cergy ( Francia) con ropa, calzado y enseres para mi hija que comenzaba un curso universitario el día 28 de Agosto, valoro uno de ellos en 2000 euros y el otro en 2.500 euros, me indican que la recogida será el día 31 de Agosto y que la entrega se realizará en un plazo máximo de 4 o 5 días desde la recogida, pago el precio que me indican por el servicio, pues bien lo único que ha cumplido esta empresa es la recogida de los paquetes ese día 31 de Agosto, lo que ha sucedido después es una auténtica pesadilla y un atropello total a mis derechos: el día 11 de Septiembre tras innumerables quejas y reclamaciones con ese robot que no te hace ningún caso ( !!el tiempo que he empleado en este tema¡¡ ) y tras múltiples engaños y mentiras sobre supuestos intentos de entrega que nunca se llegaron a realizar, a las 10,24 horas viendo que no me dan ninguna solución y que no se que pasa con los paquetes les doy un ultimatúm: si el día 14 no han entregado los paquetes les ordeno que me los devuelvan a mi domicilio en España, y a las 12,51 horas me dicen que la entrega de uno falló el día 10 ( no es cierto) y que dan orden de devolución a España pero el otro me dicen que no pueden solicitar la devolución, les reitero que si el dia 15 de Septiembre no esta entregado que lo devuelvan, y el dia 16 despues de mas mentiras les ordeno que me devuelvan el segundo paquete porque no se ni donde está ni cual va a ser el final, solicitud que reitero los días 17, 18 y 19 de Septiembre; el día 21 me dicen que han dado la orden de devolución del segundo paquete pero sorprendentemente no lo hacen y el día 22 de Septiembre nos comunican que se ha entregado de manera exitosa a mi hija, les digo que no es cierto y que me remitan el justificante de entrega , lo que no han hecho a pesar de que se lo he reclamado 4 o 5 veces.
Pues bien con uno de los paquetes he tenido mucha, mucha "suerte" porque me lo devolvieron el 14 de Septiembre pero el otro me dicen el día 14 de Octubre ( 44 días despues de la recogida) que se ha perdido y que como máximo me darán 100 euros por toda la ropa , enseres y calzado que iba en el paquete y que se valoró en 2.500 euros en el pedido, así que se han quedado con todo el contenido del paquete que tiene bastante valor y ahora voy a iniciar la reclamación de este dinero y de todos los gastos en que me han hecho incurrir y seguro que terminaré en los tribunales de Albacete donde espero que me den la razón.
Al entrar en este foro compruebo que se han " PERDIDO " muchos paquetes en los ultimos meses lo que es bastante sospechoso
Es increíble que esta empresa pueda seguir funcionando y abusando de tantos consumidores de toda Europa sin que ningún país o institución tome cartas para poner fin a tanto abuso.
Gregorio Navarro Gimenez

Absolutely disgraceful service. Avoid EcoParcel at all costs!!!

My package was supposed to be delivered over 15 days ago, and I still have absolutely no idea where it is.

The tracking information has been unreliable, nobody has provided me with a verified explanation, and my support ticket has been completely ignored for over a week.

Every time I contact customer service, I receive the same excuse: "Vincent is working on it" or "We will add your message to the existing ticket." Yet Vincent has not replied in over a week, and absolutely nothing has been resolved.

The package contains items of significant personal value, and EcoParcel seems completely unconcerned about locating it or taking responsibility.

Taking customers' money and then leaving them without their packages, reliable information or proper customer support is simply unacceptable.

I am now taking steps to file a formal consumer protection complaint.

One of the worst delivery experiences I have ever had. I strongly advise anyone considering EcoParcel to think twice before trusting them with their belongings.

If I could give zero stars, I would. We spent nearly half our vacation waiting for a GLS driver to pick up three standard parcels heading to Germany. On day one, the driver didn't even bother showing up to our address. Because ecoparcel apparently blames customers when the GLS drivers fail to make a pickup, we couldn't just reschedule. We had to literally place and pay for an entirely new order.

On the second attempt, we sat outside our building for five straight hours, even putting up signs and describing the pick up location in detail to guide the driver. Two minutes after the status changed to "Ready for pickup," it switched to "Unable to pick up." Having used postal services across Germany and Ireland, this is hands down the worst experience I have ever had. To make matters worse, customer service is just a useless AI bot spouting canned lines with zero solutions. Ecoparcel will never get my business again.

Leider weigert sich der Anbieter die stornierten Sendungen zu erstatten. Erst wird man hingehalten und dann soll es irgendwann verjährt sein.

Do not use Eccoparcel.Sent a parcel from Portugal to Netherlands it NEVER got to its destination. They never contacted us or try to deliver and the parcel is now on its way back to Portugal. The customer service is done by AI and no answers re given.
Ecoparcel asked for further details the number is RMNBQG accepted on the 25 August. The weight was below 6kilos of what I bought and the measures were EXACTLY the ones you provided on your page. The parcel never arrived and NOTHING has been done. I have saved all my conversations with your AI agents. You accept all guilt but do not offer any solution. I paid for a service you have not provided.
My claim number is n.º 141537. There is no update
According to the Portuguese law you have 30 days to deliver the parcel 35 days have passed. They tell me to wait
Today is the 4 of October I am still waiting for my parcel that was not delivered and is supposably on it's way back. Should have been delivered 1month and 3 days ago in Netherlands.
The company replied telling me to contact them through their website, but their chatbot (Vincent) completely blocks human support. This is unacceptable. The parcel was sent on August 25th, and you are retaining my property! I want my package returned to me immediately, AND I want a full refund of the shipping fees since you failed to deliver it. Since you publicly admitted I am right, do not push me back to a broken robot. Contact me directly via private message here or via email to arrange the immediate return of my item and my refund for the value I paid.

Bonjour, impossible de communiquer avec une personne physique, je ne sais pas quel transporteur a perdu mon colis

FORGET ABOUT ECOPARCEL. In fact, this website doesn’t deserve a single star. When you enter your address on their website – the address from which the parcel is sent – a map appears showing the locations of lockers or authorised retailers that can handle your parcel, complete with precise addresses (these are ECOPARCEL’s suggestions for where to drop off your parcel when you enter your address, and I naturally assumed they were all authorised), but no, that’s not how it works. The first locker right next to my house is the post office (what a stroke of luck): unfortunately, the system didn’t recognise the barcode, and the message was: “parcel expired”. Even though I’d tried to drop off the parcel on Sunday evening so it would be collected on Monday, and I tried again on Monday morning at 9.00 am, I got the same response: “parcel expired”. There were two other locations listed on the website where I thought I could drop it off, so I looked for another locker and went there: same thing, the barcode wasn’t recognised. I went to a shop – at least there’d be someone to talk to – but the lady told me no, she doesn’t work with those people. No phone number, impossible to speak to anyone, except Simon the AI, who’s well-trained and very polite, but always repeats the same thing: “They don’t understand why it isn’t working, there must have been a technical problem, it’s not my fault, there’s no mistake on my part, but the only thing to do is to cancel the booking and make a new one”. And of course, since I hadn’t taken out cover (by paying an extra 6 euros for “refund in the event of cancellation”), 6 euros will be deducted. As I had no reason to cancel, I didn’t give this clause a second thought. Be that as it may, I did cancel; they were supposed to refund the amount I’d paid minus the 6 euros, but I’m still waiting. FORGET IT – IT’S A RIP-OFF, PURELY AND SIMPLY. IT’S OUTRAGEOUS.

Translated with DeepL.com (free version)

Ze houden volledige verzekeringsbedrag in terwijl dat het grootste deel is van wat ik betaald heb terwijl ik geannuleerd heb.

Maar er is dus niets om te verzekeren als je anuleert, ze geven aan "het is een add-on" maar ik snap de beredenering daarvan niet en ze kunnen het zelf ook niet verder duidelijk maken dan enkel te verwijzen naar de algemene voorwaarden.

They send different providers that never call, and then they just casually say that nobody was at home and then just move forward, which is completely horrible. I didn't need my parcels, but they never even arrived. Try to pick them up.

Collection (Ireland to Spain) NEVER HAPPENED , it was canceled two times without any reason... paid €10 extra for the second Collection!!

DO NOT TRUST THEM!!!

Overpriced and the price jumps 30% !! from the moment you enter all information until it's time to pay. When confronting support with screenshots, there''s no valid explanation. This site is a scam. Do not trust!

The regular post office is MUCH cheaper.

JAMÁS CONTRATÉIS LOS SERVICIOS DE ECOPARCEL. Contraté sus servicios para enviar mis cosas de Italia a España. Tras una semana, recibí un mensaje de que mi caja iba a ser entregada en su destino, pero no llegó nada. Al ver el seguimiento del pedido, me percaté de que la caja había sido enviada a España y después había sido devuelta a España. El motivo? Según ellos la caja contenía ítems prohibidos, cuando lo único que contiene la caja es ROPA. Intenté hablar con ellos pero solo disponen de un asistente programado con inteligencia artificial. No disponen de correo electrónico ni número de teléfono, para que si pierden tus pertenencias no puedas quejarte. Llevo ya dos semanas tratando de que me atienda una persona y no un robot, pero me contestan cada uno o dos días diciéndome que van a escalar el problema a un superior, sin llegar nunca a hacerlo. Llegados a este punto empiezo a pensar que nunca recuperaré mi caja. Todo por culpa de los incompetentes de esta empresa. De esta forma, lo único que me queda es tratar de difundir mi experiencia para que a nadie le ocurra lo mismo. Espero que alguien consiga demandarles para que no sigan estafando a la gente.

Three days ago, I posted a review because it seems to be the only way to communicate with the company. In that review, I clearly stated that I needed the references related to my shipment, including the courier tracking number and the claim number for traceability. EcoParcel responded publicly, saying that I should contact their customer service team and they would provide all the necessary information.

The reality is quite different. I first requested this information on July 23, followed up again on July 29, and once more on July 31. The result? No response at all.

My issue was caused by a labeling error: my shipping label was apparently attached to the wrong parcel. EcoParcel's explanation was that this can happen because they use a printer-free shipping service. However, in my case, this explanation makes no sense because I had attached the label provided by EcoParcel to my parcel precisely to avoid any identification issues.

As a result, my parcel has been lost.

I even have a strong indication of where the parcel may currently be, but EcoParcel has shown complete disinterest in investigating the matter or assisting me. The lack of communication, accountability, and customer support has been extremely disappointing.

Awfal service! Scam! Don't recommed at all

Clausulilla de caducidad del dinero...pero la cuenta no caduca.
Intentar que honradamente te informen de la cantidad que se han apropiado es tarea hérculea.
Se podría llamar estafa?
Donde ha ido a parar ese dinero?
Merece la pena contratar sus chapuzas?
Propongo formar una comisión de quejas y asuntos legales por su política arbitraria.
Dar un servicio eficiente no debe tener letra pequeña ni abusos.

DO NOT USE ECOPARCEL UNDER ANY CIRCUMSTANCES.

I booked a parcel collection well in advance because I had an upcoming flight to leave the country. I scheduled everything according to my travel timeline, fully understanding that a single day of delay can sometimes happen in logistics. What actually followed was five consecutive days of complete ghosting. Over those five full days, nobody ever showed up to pick up my packages. There was not a single phone call, email, or system notification from EcoParcel, nor from their partner courier GLS. I was left waiting endlessly for a service I had already paid for while receiving zero updates.

Because nobody ever came, my departure date arrived and I was forced to leave the country without my belongings. My packages are now left stranded in a completely different country from where I am living, with absolutely no way for me to retrieve them. This complete failure on their part has caused me severe personal and material disruption.

Attempting to resolve this through customer support only made matters worse because reaching a human being at EcoParcel is completely impossible. There is no public phone number and no direct email address. Their entire support setup consists of a website ticketing system run by an AI chatbot pretending to be a real agent. When you demand to speak to a real person, the bot claims an operator will contact you as soon as possible, and the chat freezes forever. You end up trapped in a dead chat thread where no one ever responds, and the system prevents you from even opening a new ticket.

The ultimate insult came when I tried to request a refund for this failed booking. EcoParcel expects customers to pay a €6 cancellation fee per package to get their money back. They completely fail to show up, ruin your travel plans, leave your belongings behind, and then try to penalize you financially for cancelling a service that never happened because of their own incompetence. Save yourself the money, stress, and massive head-shake by avoiding EcoParcel entirely and taking your items directly to a local post office instead.

I have wait two days at home (I worke frome home) and no-one showed up. And the tracking info said there were problems with the pickup. How could problems arise if no one was here? Don't waste your money. Better invest a bit more, before get scamed

Como mínimo se puede calificar como estafa. Te marcan los pedidos como entregado sin haberlo hecho. Cuando reclamas que no se ha entregado, te dan la razón y dicen que lo han perdido. No hacen NADA para encontrar dicho paquete y tampoco te devuelven nada ni te compensan el coste del contenido del paquete. NO recomiendo trabajar con ellos jamás.

They lost one of my boxes and haven't even tried to help me. It's been three weeks now.

Take my advice: spend a little more if you can, but avoid this company if you care about your delivery.

Questo è il peggior servizio che esista.
Dopo un mancato ritiro dei miei bagagli (non hanno neanche chiamato) non è stato possibile contattare nessuno. Ho anche prenotato nuovamente l'ordine,pagando ulteriori 10 euro. Il risultato? Ordine annullato, pacchi mai presi e soldi (circa 200 euro) non restituiti. Andrebbero denunciati tutti. Una vergogna