Ecoparcel Omdömen 

Impossibile cancellare una spedizione, servizio clienti penoso, ore ed ore di attesa per una risposta mai ricevuta.

I cannot give 0 star, if you can afford afew more quids, go somewhere else and save your nerves, their chat BOT won't help. I had issues with DPD not picking up my parcel, had to pay for penalty (which is not a big deal even if it is not my fault). DPD support is hit and miss, they may or may not help to create a collection request which should be done by ECOPARCEL, but it was not done, I am now looking for a decent broker to get my parcel shipped ASAP, waste of time when things go wrong.

Ordered a pick-up at Ecoparcel for parcel from Bulgaria to Belgium. Pick-up was planned for 01 07 26. All day long no sign or phone call of the EcoParcel partner/courier that was going to pick-up the parcel. From 13:00 h we have called to the EcoParcel parter/courier for about 6 to 8 times with no response from their side. No answer, no call back. This is most unusual in Bulgaria. At the end of the day there appeared a message on the EcoParcel site that was told that the parcel was not ready for pick-up. A total Bullshit as the parcel was ready for two days only EcoParcel partner/courier did not show up. At Ecoparcel their AI assistant assured there was no problem and pick-up could be planned for the next day or we could cancel the pick-up. In the morning we called the EcoParcel partner/courier again without anybody answering the phone again. Ecoparcel assured again we could cancel the pick-up. Now at canceling the pick-up because of the fact that the EcoParcel partner/courier did not show up, refuses to refund the full amount, EcoParcel still charges 6 euro for non supplied services and want you to pay extra at order when you want full refund. EcoParcel is just a company that should go down as they simply rely on clients stupidity. Their partner/courier (GLS) in the meantime has explained to refuse working for EcoParcel as they do not get payed by EcoParcel.

Me perdieron el paquete y no me devolvieron nada, dicen que hay un seguro pero no lo hacen funcionar para ti. Además en mis pedidos lo ponen como Entregado sin haberlo hecho.

I believe Ecoparcel is a scam, they took the money from you and canceled the service without notice you. I made an order for sending a box from Ireland to Germany and paid €27 for it, on the collection day, no one show up to collect the parcel and they claimed that "shipper is absent" however i was waiting for them to collect the box all day, and also their pickup time is from 9am to 6pm, which means you need to be home whole day wait for the them. Then I asked for refund but they said it's not possible and asked me to re book the collection, which i did and paid €5 for the next day re-collect as that was urgent package, and again they never came to collect the parcel and I login to my account the order status was changed to canceled, I was super upset about the service, I tried to contact them online which is the only way to do it, and no one ever answer. I am doing the charge back with my bank, hopefully can get the money back. Please DO NOT use this sender, they have the worse service ever

K9ANEY- Envio solicitado España Alemania, no vienen a recogerlo el día indicado que es una franja de todo el día y llama al día siguiente que pretende que estes en casa en el minuto que el quiere pasar sin llamar previamente. llevo 3 reclamaciones en el soporte y ahora me lo pone cerrado sin solucionar, que es fácil devolver dinero.

Service terrible. J'ai du annuler mon enlèvement parce que le service ne permet pas de donner des informations complèmentaires pour l'enlèvement et le service ne me rembourse pas depuis 3 jours alors même que J'AI PAYÉ UNE ASSURANCE ANNULATION. Pas de mail de contact, pas de téléphone, juste un bot de communication qui cesse de répondre quand on exige le paiement. Scandaleux.

Категорически не рекомендую!!!!!заказала посылку , курьер не приехал, деньги не вернули!!!!!!!!

Customer support is non-existent, unresponsive. There is no possibility to fill in a complaint or a request for reimbursement due to error of the data provided by the company itself. Regardless of the problem, the company keeps the money and becomes unreachable. Tickets are closed without the slightest guarantee of a request for help. This is a serious fraud that I will certainly also report to Europol.

Completely useless company. I waited in for three days for a courier who never appeared, after which they cancelled my booking without issuing a refund. To claim a refund involves a €6 cancellation fee.
Customer support is non-existent - just a chat box with what I assume is a bot. Do not use this company unless you have a masochistic streak.

Doe geen zaken met dit bedrijf. Ze komen het pakket niet afhalen op de afgesproken dag. Als je vervolgens de opdracht wilt annuleren krijg je een boete van 6 euro omdat je niet thuis was op het moment van afhalen.
Dit is blijkbaar het verdienmodel.

I booked a parcel collection from a business address where staff were present and fully aware that the courier was scheduled to collect the parcel. The package had been ready since the day before. Despite this, the collection was marked as failed with the claim that nobody was available, which is highly unlikely given the circumstances.

What made the situation even more frustrating was the lack of customer support. It appears that support is handled entirely by AI, making it impossible to speak with a real person to understand what happened or resolve the issue. I opened a ticket, but it remained unanswered.

The following morning, EcoParcel simply cancelled the collection and asked me to pay an additional €5 to book a new one, despite the fact that no mistake had been made on my side.

This created unnecessary stress, delays, and frustration. Unfortunately, this is not my first negative experience with EcoParcel. In the past, I also had a parcel lost during shipment. Rather than improving, the service seems to be getting worse.

Awful experience

Envío XXZVKG02 marcado como entregado el 16 de junio pero no recibido.
Sin respuesta útil del soporte y sin información del transportista final.
Solicito localización urgente del paquete.

**Ecoparcel / Smartways: goedkoop tot er iets misgaat — daarna voelt het als een scam**

Ecoparcel / Smartways lijkt aantrekkelijk door de lage prijzen, maar mijn ervaring was zeer slecht. Zolang alles perfect verloopt, lijkt het misschien een goede deal. Maar zodra er ook maar iets misgaat, sta je er als klant vrijwel alleen voor.

Bij een klein probleem — zoals een fout in het adres, een verkeerd huisnummer, een mislukte ophaling of iets dat menselijke hulp vereist — blijkt hoe slecht hun klantenservice werkelijk is. Er is geen duidelijke en effectieve manier om met een echte medewerker te spreken, geen duidelijk direct e-mailadres voor klantenservice, en het CRM/supportsysteem werkt zeer slecht.

Als je probleem niet precies past binnen hun automatische websiteproces, gebeurt er praktisch niets. Geen echte hulp, geen duidelijke oplossing, geen fatsoenlijke opvolging en in mijn geval ook geen eerlijke terugbetaling.

Het bedrag was klein, maar dat maakt het eigenlijk nog erger. Als een bedrijf zelfs een eenvoudig probleem met een laag bedrag niet eerlijk kan oplossen, zou ik hen nooit vertrouwen met een belangrijke of waardevolle zending.

Voor mij voelde deze ervaring scam-achtig: goedkoop binnenhalen, weinig tot geen echte ondersteuning bieden wanneer er iets fout loopt, en de klant met het verlies laten zitten.

Mijn advies: gebruik Ecoparcel / Smartways niet voor iets belangrijks, waardevols of dringends. De lage prijs is het risico niet waard. Als er iets misgaat, verwacht dan geen echte hulp, geen eerlijke oplossing en geen verantwoordelijkheid.

Ik zal hun diensten nooit meer gebruiken.

1 stella per non poter dare 0.
Mi hanno chiamata alle 13:30 il giorno in cui avrebbero dovuto ritirare i pacchi, dicendomi che il corriere era uscito con un mezzo troppo piccolo per poter riprendere tutti i miei pacchi.
Ho detto che per me era l’unico giorno disponibile e non potevo rimandare assolutamente.
Mi hanno cancellato la spedizione, protetta anche da assicurazione.
Sono riuscita ad ottenere un rimborso solo grazie ad un ricorso fatto tramite la mia banca.
Hanno anche provato a riprendere i soldi, fortunatamente ho usato una carta che carico solo all’evenienza e non sono riusciti.
Pessima esperienza e pessimo servizio.
Ancora vogliono che io ripaghi l’assicurazione.
Non mi avrete mai.

I would not recommed using this service. While the price is cheap it is cheap for a reason. I entrusted them to pick up and deliver a parcel. While they said the courier could pick up the parcel without the label if it was not possible to print out they said that wasn't the case. Also they said the address was wrong the first time so I adjusted the address again to refine it and again they said it was wrong even when it wasn't. They cancelled my order and I did request a refund which they gave me back but minus the cancellation fee in which I am still protesting due to the fact that I didn't cancel the order and also I supplied the correct address. Again avoid them at all cost.

Worst service ever. Package was never delivered despite they charged me twice. Zero communication. Zero support. Don't use their service!

Our parcel is passed away, no support from the website, no refund ... nothing ... just trouble!

Don't make our mistake! Never ever book this service.

Me han perdido el paquete y no quieren ni pagarme el seguro ni devolverme el dinero.Son unos ladrones, por favor no piques. Es una estafa

I was a regular their customer I initially chose this provider solely based on their low price, but the service has been terrible. I have experienced frequent shipping issues, and they refuse to take responsibility or issue refunds. I switch to a different provider, even if it costs more, I'd rather have less stress .