Ecoparcel Omdömen 

Absolutely Horrible!!
Took over 2 months to return the package to the original sender because their customer support is absolutely awful. They hardly reply, don’t provide contact for complaints department (as it’s required by the Terms and Conditions), and never assumed any responsibility on their massive failure. I was just days for filling a legal complaint when the box was finally returned.
NEVER AGAIN!!

Please don’t send with them. They took money, collected parcel and now I have no money and no parcel and on their website it says order cancelled. Tried to contact them and no reply. So shortly saying it is scam. Very sad that government allows that website like these exists. People are getting robbed.

Booked a pickup for a parcel to be shipped out - stayed home all day, no collection showed up. Tried to contact Ecoparcel - no phone support! - and after a few days, got a response from 'customer service' that my order had been cancelled - no option offered to rebook. They opted to cancel, yet charged me a cancellation fee. A HUGE SCAM - do not use this excuse for a courier company!

Absolutely garbage service. DO NOT USE ECOPARCEL.

I paid 50€ to ship a package. They just straight up lost my package and refused to refund me in any way.

Their excuse for not giving a refund was the package contained a ceramic item... OK and that has what to do with them losing it entirely?

They also claimed the package was improperly packaged. One, it was not, I packed it extremely well. And two, how would they even know that since they lost it?

Again, garbage service.

I paid 50€ for absolutely nothing but a headache. My package contained gifts for a friend that were hand made and irreplaceable and now they are completely lost with no refund because this terrible company failed at their only job.

Zum 2. Mal ist die Abholung nicht erfolgt, nach mehrmaligem Nachfragen gab es plötzlich keine Nachricht von Seiten Ecoparcel mehr.
Das sind definitiv Betrüger.

I shipped a parcel from Italy to Spain in March. It has been lost for almost a month. EcoParcel have washed their hands of the whole thing. Do not use.

A company you cannot trust. They lost my package and initially refused to take responsibility. They claimed it had been delivered, even though their own tracking system clearly showed it was sent to a different location. In the end, they were unable to locate the package and still refuse to issue a refund.

Bardzo złe doświadczenie z Ecoparcel. Cały dzień czekałem na kuriera, który miał odebrać paczkę – niestety nikt się nie pojawił. Co gorsza, w systemie pojawiła się informacja, że kurier rzekomo był na miejscu i nikogo nie zastał, co jest nieprawdą. Kurierzy nie dzwonią przed przyjazdem, więc trzeba zmarnować cały dzień na czekanie. Brak profesjonalizmu i wprowadzanie klienta w błąd. Nigdy więcej nie skorzystam z tej firmy.

Absolutely unacceptable service from Ecoparcel. I wasted an entire day waiting for a courier who never showed up. Then I was falsely informed that a pickup attempt was made and no one was available – which is a complete lie. No phone call, no notice, nothing. This is extremely unprofessional and misleading. Customers are expected to sit and wait all day for nothing. Avoid this company at all costs.

They want to charge a felexible cancellation fee.
I did not take up that offer.
They say that the courier SEUR made several attemts to deliver and no one was avaialble. I was at home all of the week from Dawn until Dusk. Ecoparcel now wish to charge me 6 euors for a canellation fee. Cheap service now I understand why. Disgraceful and would never recommend them.

The communication is non existent. You simply have to trust everythign goes well. I shipped five 20kg boxes from the Netherlands to Spain (order taken by GLS) and the boxes arrived on time but very damaged. One of the boxes was not the original packaging: the box must have been too damaged and they replaced it with a new one (original box had double bottom and side walls, and double sturdy duck tape layers). Two plates were broken inside despite being protected with fabrics... In summary, it can work but expect a rough trip and the uncertainty of not receiving notifications, and no chance to use the costumer support line. I will not use it again.

Ho di recente usato questo sito per farmi spedire dei cerchi in lega + pneumatici dall'Austria all'Italia, e sono stati quasi impeccabili sia sulla tracciabilità dei pacchi e sulle tempistiche da loro dichiarate e il prezzo era in linea con le altre compagnie. Tuttavia controllando al momento del pagamento risulta un numero di telefono non valido, e nella sezione "contatti" non vi e modo di farlo neanche via email, solo tramite chat, e le recensione sul sito sono praticamente tutte false, difatti andando su Trustpilot stessa la maggior parte, per non dire tutte le persone che hanno usufruito del servizio ne sono rimaste deluse, se non a detta loro truffate. In conclusione la mia esperienza è stata ottima, niente da dire, ma consiglio di usare altri siti, per una questione di trasparenza.

Ecoparcel es una estafa. Realice y Page el servicio. Después de 6 días no vinieron a recogerlo. Solicite la devolución y no han realizado. NI ME DIERON EL SERVICIO NI ME HAN DEVUELTO EL DINERO.

I sent my parcel the 27 February from Ireland And was delivered the 10th of March !!! No contact details all reviewers on their website is fake !!!!

LOrdine Z9NMKV

Ho prenotato il ritiro di un pacco dall'Italia per la Slovacchia. Il ritiro non è mai avvenuto e non posso chiedere nessun rimborso, inoltre l'assistenza non mi risponde piu. Si sono presi i soldi e nessuno ha svolto il servizio. Reclamerò anche al centro consumatori europeo. Assurda una cosa del genere.

Aggiorno la recensione dicendo che sono stata poi contattata per risolvere la situazione ed è stato riprogrammato un nuovo ritiro

Servizio che lascia un po' a desiderare.
Prenoto una spedizione il 2 marzo 2026.
Nel momento della prenotazione e del pagamento, viene indicata come data di ritiro il giorno dopo, 3 marzo, consegna finale il 6 marzo.
Nessuna data ipotetica, due date fisse, il 3 e il 6.
Il 3 marzo, dalle 9 alle 18, giorno e orario previsto per il ritiro del pacco, nessuno si presenta, nessun messaggio e nessuna chiamata.
Il giorno dopo 4 marzo arrivano a prendere il pacco, pacco che chiaramente non sarebbe mai arrivato per il 6 marzo.
Arriva il 10 a destinazione.
Non è stata una esperienza pessima, però per quale ragione dobbiamo indicare una data e non rispettare le indicazioni? Tutti purtroppo lavoriamo, personalmente non posso stare a casa tutta la settimana o quando mi fa comodo, se faccio lo sforzo di stare a casa tutto il giorno aspettando che qualcuno venga a ritirare il pacco DEVE ESSERE SENZA SCUSE, il giorno prestabilito.
Nel momento del pagamento esigo che si stabilisca il giorno esatto, non può essere il giorno dopo? Lo comprendo perfettamente, ma non farmi aspettare tutto il giorno, se sai già che non puoi venire a prenderlo. Idem per quanto riguarda la consegna, perché indichi una data chiaramente impossibile? Riassunto della mia esperienza, se non hai impegni e fretta, tutto bene. Se lavori e hai bisogno di date esatte, non lo consiglierei mai.

I placed an order for two parcels and paid for both of them, with collection on Monday. In the morning, I checked my profile and saw that both deliveries had been cancelled. I was not given a reason for this, nor did I receive an email stating that the order had been cancelled, but my profile showed that it had been cancelled. I opened a ticket here to find out why this was the case and only received a message (strongly suspected to be AI) saying that they were sorry and that it would be escalated to a colleague. As I didn't hear anything further and no further response came, I took the parcels to a post office to send them to Germany at a much higher cost. At around 2 p.m., someone from GLS rang the doorbell and wanted to pick up the parcels. What is this? You can't mark the delivery as cancelled when everything is fine.

DO NOT USE THIS COMPANY. YOU CAN ONLY PUT A REVIEW ON THEIR WEBSITE ONCE THE PACKAGE IS DELIVERED.. WHEN ITS NOT AS IN MY CASE YOU CANT. THEY CLOSE THE ONLINE CHAT WITH YOU AND REFUSE TO GIVE AN EMAIL, TELEPHONE OR WHATSAPP NUMBER. CUSTOMER SERVICE MINUS 10! Just ignore customer problems disgraceful.

Not a reliable broker. It dosn't keep the pick up time and they expect that you will be home for 2 days in a row waiting for the pick up even after the hours they say (8am to 6pm). Not recomended at all

Stay away. Bad service. Useless. After transport company hasn´t pick up my parcel (it´s not fault of Ecoparcel) and there was no way to solve problem by Ecoparcel - there service is sub zero. In end they canceled after one week the transport, I had to make a refound request plus they charge me a fee of 6€. They wrote that I get my money back (minus 6€) within 24h, now 7 days later I still havn´t recieved anything.

I ordered a parcel delivery from Spain to Poland and waited at home all day, but the courier never showed up to pick it up. I contacted Ecoparcel customer service, and they offered to cancel the order and pay a 6-euro fee, or reschedule the parcel pickup for 5 euros. This is the worst service I've ever encountered.