Ecoparcel Omdömen 

They cancelled my collection twice without telling me why both times. The support AI said there was nothing I can do to get the collection done or get a refund and there is no way to contact a real person. Honestly from my experience I would say this is an outright scam DO NOT USE.

Catastrophique
J’ai fait appel à eux 3 fois.
2 fois mon colis est arrivé endommagé, vaisselle cassée malgré l’emballage soigné.
J’ai fait une réclamation avec photos à l’appui et ils m’ont répondu que le carton n’est pas abîmé à l’extérieur.
Des voleurs tout simplement.
Je ne vais pas laisser tomber
Honteux ces boutiques qui passent leur temps à voler les gens.
J’espère qu’ils feront faillite à force d’être malhonnête
Ne faites surtout pas appel à eux
Je vous le déconseille

Courrier never came and they didnt give me my money back

Een paar weken terug wilde ik 2 dozen vanuit spanje naar nederland versturen. Ik had door 2 door. Mijn pakketten zijn nooit opgehaald en ze gaven mij daarvan de schuld dat ik gewoon niet thuis was of niet goed had opgelet.

Vervolgens ben ik gaan vragen om hulp en om een teruggave van mijn geld na 4 weken in en uit contact en loze beloftes heb ik nogsteeds mijn geld niet terug. Ook kom ik op geen enkele manier in contact met hun. Ze hebben enkel zon online app die ze al snel weer op closed zetten en hebben nergens mails of telefoonnummers staan. Ik wacht dus nogsteeds!!!

No recogen el paquete, no hay atención al cliente, no atienden, y no devuelven el dinero. Es la peor empresa de mensajería que he visto en mi vida

SONO DEI LADRI, SCRIVONO DI NON AVER RITIRATO UN PACCO, POI TROVO L'ETICHETTA DELLO STESSO ATTACCATA COME SECONDA ETICHETTA DI UN'ALTRO CLIENTE, HANNO RUBATO IL PACCO E POI ATTACCATO L'ETICHETTA SU UN SECONDO!QUESTA STORIA VA AVANTI DA SETTIMANE E TI PRENDONO IN GIRO SCRIVENDO CHE CAPISCONO LA FRUSTAZIONE, NO DOVETE CAPIRE CHE AVETE RUBATO LA MIA LAMPADA E VOGLIO IL RIMBORSO

Betrug, Unternehmen bitte nicht mehr beauftragen!
2x gut geklappt, aber jetzt:
Habe die Abholung eines Paketes am 06.02.25 bezahlt und es wurde niemals abgeholt, dafür aber als ausgeliefert gekennzeichnet so dass es keine Optionen gibt das Geld wieder zu bekommen oder den Auftrag zu canceln.
Der Kundenservice reagiert seit Tagen nicht mehr.

No contraten Ecoparcel, de las 6 cajas que envié con ellos, 5 llegaron con un mes de retraso y la sexta aún no ha llegado, sin previo aviso y sin dar ninguna explicación la han devuelto a origen, ahora tengo que volver a pagar el envio de Irlanda a España. No tienen email ni teléfono, por el chat no responden. Es la peor empresa que he visto en mi vida.

Dispute.
Scammers. Avoid at all costs. They advertise that courier will collect at X date. Courier do not collect and you are being charged to cancel collection and rebook. dispute them

Servizio da non utilizzare MAI.
Avevano provato a consegnare la valigia che avevamo spedito, ma non eravamo a casa e dopodiché è stata PERSA.
Servizio clienti che ha preso in giro dicendo che avrebbero riprenotato un'altra consegna e rimborsato, ma neanche quello hanno fatto.
Sconsigliata sotto tutti i punti di vista

Cancelam as entregas com a desculpa (MENTIRA) que não está ninguem na morada. Depois pedem mais dinheiro! DESCARTAM-SE DA RESPONSABILIDADE. BURLA!!!!

To Ecoparcel:
Warning to anyone not to use them!
am so sorry I ever engaged with your company. I believe you are only interested in making money and have no interest in the welfare of the client. Your customer service is in the toilet!
You have no phone number?

You made it very difficult to get my refund and in the end did not give me a full refund for my cancelled order
after searching for your email. You cheated me of 54 euros. When I asked you through numerous emails you ignored me and refused to reply to my request.

Shame on you! You are a scammer company and a low life of the business world! I will post this to everyone on Facebook for the general public. Your company will never thrive and will never succeed due to your poor reputation and business ethics! C. T

Spedizione dalla Spagna all’Ungheria mai arrivata. Servizio clienti quasi totalmente assente e solo via chat. Completamente incompetenti, danno risposte da chatbot. Assolutamente sconsigliato.

Extremely Unreliable Service – Avoid EchoParcel.eu
I booked a pallet shipment with EchoParcel.eu from Latvia to Ireland on 29th January, taking advantage of a special offer . On the same day, my booking was canceled without explanation.
After contacting their chat support, I was told to rebook, which I did, paying an extra €5. They promised collection on 2nd February, but no one showed up. I followed up again, and while they provided a new shipping label, they failed to collect my parcel or give any explanation. Since then, all attempts to contact them have been ignored, and I am unable to cancel, rebook, or receive a refund.Today is 9th of February .No any answers and refund not available.
This lack of communication and failure to fulfill their commitments makes it impossible to trust EchoParcel.eu. As a business owner, timely logistics are essential, and this company’s behavior has caused significant disruption. I strongly advise not to use their services.

Very, very, very bad experience with ecoparcel. The website looks good, but that´s all what I can tell you with good mood.
You can comunicate only with chat. Sometimes someone responds, but rarely.
They tell you that a human service agent will contact you, but no one does. So you wait. Then you remind them in the chat that no one has gotten back to you. And again, no one responds. So you remind them several times in the chat, and again, nothing happens. It's crazy. One of the worst experiences with a service that you can't even access.
I recommend not even considering this company. Stay away. Choose anyone else.

Ecoparcel has been one of the worst customer service experiences I have ever had.

During a very serious delivery issue, Ecoparcel:

- closed two support tickets without resolving the problem,

- provided false and misleading information (claiming delivery attempts that never happened),

- repeatedly failed to help or coordinate properly with the carrier,

- forced me to contact the courier directly despite Ecoparcel being the contractual intermediary.

Instead of assisting, they delayed, contradicted themselves, and gave inaccurate updates that were later disproven by GLS Ireland directly. This caused unnecessary stress and wasted time over several weeks.

Ecoparcel does not respect its own Terms & Conditions, especially regarding handling complaints, liaising with the carrier, and providing reasonable care and skill.

I strongly recommend not using Ecoparcel. The service is unreliable, support is ineffective, and once something goes wrong, you are completely on your own.
This is a trap for customers, especially for international shipments.

Envíe dos paquetes en enero, y ninguno de los dos llegó a tiempo. En el seguimiento del primero, de repente aparece como cancelado, sin dar ningún tipo de información, y yo lo había entregado ya. No me dan explicación ninguna, ni encuentran mi paquete. Tres semanas después siguen sin darme explicación, y con el porte cobrado por anticipado. El servicio al cliente sólo es una chat, que responden cuando quieren, y sin aclarar nada. No solucionan ningún problema. He cancelado mi cuenta con ellos.

My experience with Ecoparcel was extremely negative and, in my opinion, this website shows fraudulent behavior.
I attempted to send a parcel to France and paid for the service, but the courier never showed up to collect the package. No pickup took place, despite the order being confirmed.
Customer support is practically nonexistent. I made multiple attempts to contact them to resolve the issue, but received no clear responses or any real solution.
Furthermore, when I had to initiate a chargeback through my bank due to the undelivered service, the process became unnecessarily difficult because of Ecoparcel’s complete lack of cooperation. They did not provide documentation, explanations, or assistance of any kind, which raises serious concerns about their reliability and business practices.
I do not recommend this website. In my experience, it is an unsafe and potentially malicious service that results in wasted time, lost money, and significant frustration.

I received my parcel damaged — the box was torn, and part of the items were missing.
I contacted customer support to request compensation, but they refused to refund me, stating that the parcel contained “non-recommended items.”
This is unacceptable, as the damage occurred during delivery.
I do not recommend this company to anyone. Overall, the experience has been very disappointing.

I have been the victim of what I consider a scam by Ecoparcel.

I booked an international collection service and paid €420 upfront. The collection was scheduled, but the night before, it was unilaterally cancelled by the company, without prior notice and without offering any real alternative. I never received the shipping labels, no one came to collect anything, and yet they kept my money.

Since then:

They do not respond to messages

There is no customer service phone number

The chat stops replying as soon as you ask about a refund

I have received no refund whatsoever

I have had to open a chargeback claim with Revolut in an attempt to recover my money, because Ecoparcel has simply disappeared.

This is the worst customer service I have ever experienced: zero professionalism and no accountability toward customers.
If you are considering using this service: don’t. You risk losing your money.