Ecoparcel Omdömen 

1 Star because 0 is not an option.

The service is terrible as well as the assistance they provide when trying to contact.

Let's start by saying that they cancelled the collection 2 different times even if I paid for it to be rebooked.

I have extensive video and screenshot proof to take them to court but I am waiting on my Lawyer.

The package was not shipped untill I threatened to sue, and that was 10 days and two extra charges of (5Eur) after it was already booked to be shipped on the 20th

The package arrived Extremely DAMAGED, holes, dents, it looked like a beating took place, not any normal shipping damages, it looked like it was literally thrown from a high place (Package was 28kg)

It was shipped on the 1st of September and delivered on the 4th of September finally, while the original booking was for (20th-26th) so saying that it was delayed is an understatement

For your own sake and for your valuables sake, save yourself the headache and either wrap everything in titanium and airbags or just don't use this criminally shitty service.

Just like me you'll have paid to be mocked, robbed of actual and sentimental value from damaged belongings and they will try everything to keep the money and not pick up the parcel.

When requesting a refund the assistance bot said I'd be contacted via mail but it has been another 10 days and I've gotten no reply still.

Save Yourself. RUN!!

No fue malo, sino una estafa. Me llegó un email para recogerlo y por 2 veces indicaron que no estaba en casa. Luego lo cancelan ellos y dicen que se quedan 6 euros por cada paquete.

Das Paket wurde nicht abgeholt. Während meiner Anwesenheit zu Hause wurde die Order gecancelt mit dem Vermerk, der Sender wäre nicht zu Hause gewesen.
Nach Diskussion hierüber mit dem Customer Service wurde ich gebeten, zu warten bis sich ein spezialisierteres Team bei mir melden, nichts geschah. Ich habe hierauf einen Refund beantragt um das bezahlte Geld zurück zu erhalten und mir wurde mitgeteilt, dass ich hierfür die Frist von 5 Tagen versäumt hätte und ich deshalb mein Geld nicht zurückbekomme.

10th September, 2025 / This company is a total ripoff. The original collection was not made with the allegation that the shipper was not there, we were here all day. I rebooked and was charged for that rebooking and I just received an email saying the collection was cancelled because no one was there. We are here. I asked about a refund and was told since I rebooked no refund is possible. I plan to report them to a customer greivance body here in Ireland.

Il pacco ordinato è pagato venerdì 5 settembre dopo 5gionri non è stato ritirato per la spedizione. Il servizio clienti è inefficace poiché fa domande ovvie se il pacco è pronto con l'etichetta ma non risponde alle mia domanda sui tempi di consegna del pacco. Non sa rispondere nemmeno sui tempi di ritiro. Pessimo servizio

If it could be ZERO score I would add it...my parcel never arrived, no refund, no response so please do not trust to use them. Avoid this service.

I have used ecorparcel.eu several times. When your goods are picked up correctly and delivered correctly, all is fine. We have enjoyed shipping with them at very reasonable prices. However, we have also had problems with this company. And once a problem occurs it is very hard to get hold of them. In the past, I managed to reach the pickup company by phone, so some of the problems could be settled.
This time, GLS came to pick up two separate orders in name of ecoparcel. The GLS person swopped the tickets, we made him aware of it, and said he would take care of it. We were not in the possibility to check if he did. Both packages got stranded in different countries. And the helpdesk of ecoparcel seems more like a robot than an actual person. I get contradicting information that 1) the package is lost, and 2) when they inspect the package, they conclude the box is not in line with the guidelines. But how can one inspect a lost package? And, if it was not in line with the guidelines, should the GLS person not have pointed it out? I have lost goods worth thousands of euro's, including parts of my library, of which an encyclopedia I use daily for work, expensive work equipment,... not to mention personal stuff, like early clothing of my child. This will have been the last time I make use of this company. This has been the final straw.

Disaster, never delivered, millions excuses and problems, wasted 80e and still don't know where is my goods after 7 weeks

Useless and dishonest. I waited all day and nobody showed up. I got a phone call from the courier the next day, when I had already left the country.

No one came to collect, no doorbell was rang, no number was called, I was also not informed of the failed collection. I reached out 6 days later to ask for a status update and was informed that you can only rebook or request a refund within 5 days of the pick-up date. Hence they effectively stole €115 from me and are not offering me any other solution.

Worst customer service service using delay tactics to avoid queries putting stress on customer, shipper was absent and didn't pick up parcel i provided an email to proof, however they asking me to pay €5 to re-book collect although it's not my fault.

È la prima volta in vita mia che scrivo una recensione negativa. Il servizio purtroppo non è stato di mio gradimento. Hanno provato più volte a ritirare un pacco presso la mia abitazione senza successo, dopodiché si è stoppato tutto senza possibilità di contattarli. Ho dovuto fare un reso, che tra l'altro mi costerà sei euro Per recuperarne 10. Aggiungo che mi hanno rimborsato ma con un buono sul loro sito che non userò mai. Grazie

I was scammed again by Eco Parcel. Firstly they can't read Irish addresses which is not good for a postal service. After waiting in for three days, I had to pay an additional €6 to cancel my order. The final scam was my refund went into my Eco Parcel account of which I can never used because this postal service can't read Eircodes. Stay away from this Scam company

Mande dos paquetes perfectamente embalados siguiendo la política de ecoparcel. Después de un mes de enviarlo recibo un mensaje que me han perdido los paquetes en almacenes que les describa los paquetes para iniciar una búsqueda, lo hago y tras dos semanas me dicen que no se han encontrado y que no se van a buscar más, que además el seguro no me cubriría nada ya que eran bolsas de viaje aunque estas estuviesen embaladas perfectamente. No solo eso me cerraron el chat que tenía para realizar reclamaciones y no puedo contactarles más. Una basura de servicio en toda regla

The worst company ever. Thieves and worst customer service ever.
We ordered a delivery box from Spain and we have done that many times. But they never came to picked up the box. They said they tried 3 times, but nobody showed up, called or sent an email. My parents were there all the time during that time frame. We lost the money and they didn’t picked up the box. We tried to contact them, but nothing, they said after the 3rd attend we can not get the money back, neither try to do it again.
After months with a claim under the EU consumers associations we still haven’t gotten our money back since they are based in UK.
I don’t recommend this company at all costs. They take your money and they don’t deliver.

El pasado mes de julio olvidé un objeto personal en un hotel de Riga, contacté con el hotel que lo localizaron en la habitación y contraté los servicios de Ecoparcel para que lo recogieran y enviaran a España. Según el seguimiento la recogida se realizó el día 15 de julio y tenia que estar en España antes del 22. A partir el 15 de julio no hay más actualizaciones y aparece como en tránsito en letonia. Tras unos días de espera contacto con la empresa y tras hablar varias veces con un "robot" la final contacto con una persona que me pide indicaciones del objeto para buscarlo. Y hoy día 14 de agosto me dicen que oficialmente el objeto está perdido que lo lamentan pero que no estaba embalado y que era un objeto prohibido (una anillo) cuando yo nunca les he reclamado su valor. Ni me devuelven el dinero pagado ni me compensan la perdida. Son una estafa.

I booked a courier pickup through EcoParcel for [date] 11-08-2025 and was home the entire day.
They claim they attempted collection, but no one came, no card was left, and no call was made.
Customer service refused to arrange another pickup or refund, blaming me instead.
I’ve had to open a dispute with my bank for “services not provided.”
Very disappointed — I would not recommend unless you are prepared to fight for your money back.
#EcoParcel #poorservice

I arranged a shipment of 8 boxes with them. The carrier gave a date, and after it passed, the shipment was blocked because the pickup address was wrong (it wasn’t true). I complained that I can’t just make up an address. And since they handle things so “well,” it seems they split the shipment into 8 parts and I only filed a complaint about one box. Without changing the address, they managed to come for that single box five days later. I refused to hand it over. I complained again and you can’t speak to anyone, so I cancelled the order and I’m still waiting for the refund of almost 300 euros the shipment cost me. I’ve tried talking via the chat on their website. If there’s anyone behind it, they’re just plain incompetent. I’ve been pushy to get my money back and all I’ve achieved is having my Ecoparcel account cancelled. With all this, I can only say they’re thieves.

Having just been informed by Ecoparcel that after an "extensive deep search" for my lost parcel they have confirmed the parcel is LOST! They suggested I made a claim for upto €100 despite the contents costing over €300. They gave me the information to start the claim which I duly did.
An hour after submitting the claim the AI bot agent advised me that because I hadn't given them a photo of the parcel before they collected it 3 months that ago that they were not able to accept my claim.
This company is an absolute disgrace and should be avoided at all costs. I am now attempting to pursue them through my bank.
AVOID AVOID AVOID.......

My experience with Ecoparcel has been absolutely frustrating and disappointing. I hired their package pickup and shipping service, and after paying for a service that promised to be efficient and punctual, I was met with a complete lack of professionalism from the company.

The main issue was that despite requesting a pickup on three separate occasions, none of them were completed, forcing me to lose three full workdays waiting for their staff. To make matters worse, I was never provided with a specific time for the pickup, which made it even harder to plan my schedule.

When I tried to get in touch with their customer service, I received no satisfactory responses or clear explanation regarding the reasons for these failures. Instead of taking responsibility and offering a proper solution, they simply seemed indifferent.

This kind of negligence not only affects my productivity but also shows a lack of commitment and respect for customers. If a company can’t fulfill basic commitments, such as ensuring timely package pickups, it seriously calls into question its ability to handle any other services.

My advice is that if you’re looking for a reliable and professional service, definitely do not count on Ecoparcel. In my case, the service was not only ineffective but also a waste of time and money.