Deliverback Omdömen 

Deliverback packed my fragile ceramic mug in a flimsy reused Nespresso box with minimal protection. It arrived destroyed. When I complained, Athina promised follow-ups on August 26th, September 18th—none came. I followed up three times over two months. Their website promises "professional packaging" and "secure shipping," but I got neither. For a $150 "professional service," this is unacceptable. Don't use this company. They are not professional, pack items poorly, ignore their customers and don't stand behind their work.

Note: This review was shared with Deliverback prior to publication to confirm accuracy. They did not reply with corrections or explanations.

Everything went well, I forgot my Jacket and Keys in Rhodos Princess Hotel.

After the Hotel confirmed they have my stuff I got the Link to deliverback.

After I paid I got a confirm Email and the next Feedback took 1 week.

Minus 1 Start, because the Feedback could come quicker. But in General i am Happy everything worked Out and i have my stuff Back. This is the most Important for me. From payments to delivery the whole process took 21 days. :)

Thanks!

Ich habe mein Gegenstand am Flughafen Bergamo verloren und wollte Deliverback nutzen um ihn zu finden, nebenbei hab ich selbst noch mit dem Lost and Found Büro geschrieben und mein Gegenstand selbst gefunden! Nur der Versand war dann sehr kompliziert und ich hätte Hilfe gebraucht, hab also einmal Versand und den Service an sich für bestimmt 100€ gebucht ohne das etwas passiert ist. Meine Support anfragen wurden alle nicht beantwortet und mein claim einfach irgendwann gecancelt, da man mein Gegenstand nicht gefunden hätte. Ich habe ihnen meine claim Nummer und alles geliefert und es ist nichts passiert. SCHLECHTESTER SERVICE UND RAUSGESCHMISSENES GELD!! Nicht zu empfehlen

It was very unpleasant to discover that I had forgotten my purse containing both my passport and bluetooth headset in the safety box at the Copenhagen hotel when I arrived at the airport. Luckily I didn't need my passport to get home to Iceland so I contacted the hotel and they found my purse right away. Sending the purse back to Iceland was no problem but I had to pay around 140 Euros for shipping and another 35 Euros in customs with DHL when the shipment arrived to Iceland. Although this was expensive, it was totally worth it in this case and the service from the hotel and Deliverback was absolutely top notch.

I have forgotten valuable tablette on a ferry in Greece and with this service, one week after i ordered with them, my item was back to my home in France!
I am very satisfied!!
Thanks to them!

They only work with Greek airports, it’s not written anywhere before paying them.
Once you are able to contact them you can only speak with some AI, and when you get to an human they are even useless than the AI.

Left my reading glasses in a hire car. Wasn’t getting far with the hire car company even though they said they had my glasses so paid for Deliverback to sort out and were brilliant very communicative even when Customs caused a delay.

Trotz unserer schlechten Englisch Kenntnissen, wurden wir bestens unterstützt. Es funktionierte einfach alles perfekt - Danke.

I left my iPhone on a coach in Athens and on returning to the UK I struggled to work out how best to get it returned. Then I found Deliverback, what a brilliant service, extremely happy customer and my phone has safely been returned to me within a couple of days.

My item (very valuable to me) was safely delivered to London today after having been left on a ferry in Greece a few weeks ago. My service with DeliverBack was simple and easy and I was kept updated throughout the process. Would highly recommend!

At the beginning I was nerviös whether I will work. But everything went fine. So finally I am very pleased. Well done!

Excellent and efficient service. Thank you

Good service by Deliverback. Only a slight delay with difficulties in contacting the hotel

SCAM!!! DO NOT USE!!!!

Take your money and do nothing. You will never get your item back.

Am 11.08.25 hat meine Tochter ihren Rucksack, samt Handy und weiterem Inhalt, am Flughafen Korfu vergessen.
Ich habe mich direkt am nächten Tag an Deliverback gewendet. Ich habe 19€ für die Suche bezahlt. Einen Tag später schrieben sie schon das der Rucksack nicht gefunden wurde. Ich habe dann an die Flughafen Polizei geschrieben, die mir auch direkt am nächsten Tag schrieben das der Rucksack im Fundbüro des Flughafens liegt. Habe das dann an Deliverback weitergeleitet und knapp 80€ für den Versand zu uns nach Berlin bezahlt. 3 Wochen später kam alles vollständig und unversehrt an. Die 19€ für die Suche hätte ich mir sparen können, aber ich freue mich sehr das es dann doch so gut funktioniert hat. Der Kontakt zu deliverback war in Ordnung, auf Emails wurde immer reagiert. Auch der Versand war sehr leicht verständlich und gut organisiert.
Ich würde es wieder so machen.

J'ai oublié nos tablettes au contrôle de sécurité à l'aéroport de Corfou. L'aéroport délègue la gestion des retours d'affaires perdues à deliver back (lien directement accessible sur le site de l'aéroport). J'étais surpris de devoir payer 19€ pour engager la recherche, mais perdu pour perdu, j'ai tenté le coup. Réponse le lendemain : "On a retrouvé vos tablettes". S'en suis quelques échanges et messages pour permettre à l'agent Deliver Back de récuperer les tablettes aux objets perdus. J'ai tout de suite payé les frais de retour via DHL (expédition + assurance + option emballage soigné) = 96€ pour un retour vers la France.
Il aura fallu attendre presque 2 semaines que l'agent DeliverBack passe à l'aéroport (un peu long) mais 3 semaines après mon oubli, les tablettes sont arrivées à bon port. L'option "emballage soigné" ne me semble pas utile vu la qualité de l'emballage sommaire. Mais le principal est là, nous avons retrouvé nos tablettes. Je recommande DeliverBack

I paid 130 euro to pick up my iphone from lost en found at Madrid airport. I sent thereferencenumber of the found iphone to Deliverback. Some days later I got the message from Deliverback that the Iphone wasn’t found. Again I sent all the information to Deliverback.Haven’t heard anything since then. Scam!!

Excellent service! It saved me the headache of figuring out how to get a postage paid mailer to the hotel. I think all said and done, from purchase to receiving package, it took about 8-9 calendar days. It was shipped from UK to US via UPS. It’ll take a few days to get moving, as they need to contact hotel, confirm items are left, then retrieve items. I got the shipping notification several days before it shipped. So if you use this service, you will not be disappointed, but give them time to get it to you. Once UPS received item in UK, it literally shipped in 2 days. Amazing. I can’t thank them enough. Side note, I decided not to pay for insurance, and was a little nervous after I did that, but I received everything in perfect shape! They even returned items I didn’t know we left there!

I would not rate this company at all. I lost my bracelet at security in Dublin airport. I had to send all the details of when when etc and a detailed description which was fine and I also had to pay €19 upfront. This was all done and I was happy to pay but from then I got radio silence and I emailed them 3 further times with no answer. To me this was a total scam. When I arrived back from my trip and I still had no word I contacted DAA through smart cart and I had my bracelet within 12hours. I would NOT recommend Deliverback go to Smart card in the arrived ball of T 1

Landed in Frankfurt and left my iPad on the plane. I could see through the find my app that the iPad left the plane and it was in a building at the airport for 2 WEEKS. I gave them the location and sent them the screenshots of the app, and they reached out to me ONE time saying that they couldn’t find the iPad! Worst money I’ve ever spent, felt like the effort was none to get my item back