Deliverback Omdömen 

Having lost my phone on a homeward flight, by the time I discovered this it was on its way back to Krakow. We ascertained that the phone was at Ryanair lost and found at Krakow airport. I then enlisted the “help” of Deliverback and paid for an expedited service, Despite my telling them the exact whereabouts of my phone, a week later I was still getting automated messages from them telling me they were working with the police who could not locate my phone! I was lucky enough to have a friend going to Krakow and she collected my phone. If this is an expedited service from a Deliverback I would hate to contemplate what their standard service might be like.

Deliverback provided an excellent experience from start to finish. After losing my gold chain necklaces while travelling, I was understandably very anxious, however their team was professional, responsive, and reassuring throughout the entire process.

Communication was prompt, clear, and courteous, and most importantly, my items arrived back safely exactly as promised. I’m genuinely grateful for their assistance and impressed by the level of care they showed.

Highly recommended for anyone needing help recovering lost items while travelling.

This company is an absolute joke. Needed a simple packet to be sent from NL to DE, they messed it up at every step. Now the packet is totally lost and they wont answer my emails or even call back. They lie on the phone to you constantly.

DO NOT USE

Absolute scam. Numerous emails saying they can retrieve my item (which has been found and is with airport police) from Porto airport and deliver it to me in Ireland. Payment processed, then an email saying they can only deal with items lost in Greece. Requested refund, will wait and see.

AVOID!

Easy process, quick response and happily my purse was found. The costs for the service are understandable however, I feel a further charge of €20 at the airport is a bit steep.
Apart from my missing bank card all other ID cards and some cash were still intact in my purse.
Thank you for your prompt and efficient assistance.

The Catania, Sicily airport is a nightmare. I drove around 3 times before finding Hertz to return a car. When I finally got to them I lost my cool. Unpacking the car I left a tube of pictures that were valuable. Fortunately through the Hertz website they mentioned deliver back.com. The company appears to be in Greece or at least their answering service. I did require several emails. The fees were expensive but surely worth it . The pictures in the tube arrived 3 weeks later. They were very diligent about finding it and arranging it be delivered back. Strange but it was being held by Avis. Good work. Thanks

I lost a few rolls of film in lisbon airport and paid for an expedited service for 30 euros to get it sent back to the United States. I understand that while the service cannot guarantee finding my item, the police found and turned in my item for about a month, yet deliverback still failed to report it found or provide any updates.

Update: they saw this review and reached out to me with a refund, a bit of a struggle but good on their support team

I called the hotel a few days after my stay and they confirmed my item was in lost and found. I employed Deliverback to return the item on their behalf and received no correspondence for over a month. After contacting them I was told they were unable to get in contact with the hotel and therefore couldn't return the item. They refused to issue a refund because it had been over 10 days since my order. Avoid.

Great company if you’re looking to throw away your money for nothing in return! Rest assured, there will be no update nor communication from Deliverback. They’ll take your money, not do anything and hope reaaaally hard that you forget about the whole thing so they get to keep it all! how fun.

I recommend to anyone looking to waste their time and money.

uns wurde perfekt geholfen in Zusammenarbeit mit lost and found police airport , PERFEKTER Service .
Wir erhielten nach Zahlung der Gebühr innerhalb 10 Tagen unseren verlorenen Gegenstand zurück

My luggage did not arrive on time on the carousal at Athens Airport before a was taking a second flight to the UK. I selected Deliverback as they use DHL and are based on Athens. They provided me with draft emails to the local police, the lost luggage office etc. so their representatives could pick up my luggage. A fair bit of email effort, but got my suitcase back home.

Prescription sunglasses returned from Prague Hilton to US in a week. Would have been sooner if not for the Easter holidays. Very easy communications and delivered to my front door in perfect condition. A little pricey but well worth it!

I had a really great experience with Deliverback and wanted to share it for anyone who might be hesitant about using a third-party recovery service.
At first, I was a bit unsure since they act as an intermediary with airport lost & found (in my case, the police at the airport). But honestly, it turned out to be absolutely worth it. My husband’s phone was found, and Deliverback handled everything quickly and professionally from that moment on.
They immediately arranged the pickup and shipped it via DHL Express — I received it in less than 24 hours, which is incredibly impressive, especially when it’s something as essential as a phone.
What stood out the most was their communication. The team was always responsive, polite, and helpful. I spoke with Georgia and Elisavet, and both were extremely professional and reassuring throughout the process. Every email and call was handled promptly and with care.
The phone arrived perfectly packaged and undamaged, which gave me even more confidence in their service.
Overall, Deliverback proved to be a serious, reliable, and efficient company. If you ever lose or forget something important and want it returned quickly and safely, I would definitely recommend them.

Poor - I had my money taken and was then notified that their service only works in Greece. I gave them all the information that my lost article was in Shanghai and was told it would collected and sent onto my address in Australia.
Misleading and a scam

I left not only my personal but also my work mobile phone on the plane when flying to Athens. Deliverback saved the day by arranging not only the return of the phones but also the collecting, packaging securely and airport liaising. It was quick painless and really easy to access. Superb service and the price paid was a bargain all things considered - will definitely be recommending the guys to the wider team in the office.

Suche nach einem Koffer beim Flughafen (BRS/UK) verlief wie folgt: online Formular ausfüllen und €28 zahlen. Bestätigung per Email, daß Suche gestartet wird. Nach 1 Woche kam Nachricht, daß der Koffer nicht gefunden werden konnte. Erneute Aufforderung, ein Formular auszufüllen und €28 zu zahlen, damit die Suche weitergeht.

Stattdessen haben wir die Webseite des Flughafens direkt aufgerufen und gleich beim ersten Versuch, war unser Koffer auf der "Lost+Found" Liste zu finden.

Bei dieser Dreistigkeit bleibt einem doch die Spucke weg!

They use a shipping company that lost the package and now they wont help or refund the cost of there services. Dont ever use them.

Even though it took a long time, they were persistent and we got our stuff back, again many thanks

I have echo everything everyone is saying.

They’re the worst company and they scam and lie. They were supposed to send me my iPad I left in a taxi in Indonesia and they didn’t label it correctly and the iPad is lost!

I am currently taking legal proceedings against them, but please use another company these are liars and scammers

This is a IA driven scam company.
A very detailed description was given where to pick up my lost iPhone in Addis Ababa airport.
They cashed the money for their investigation and obviously they announced they couldn't trace it back after a respectful waiting time.
This is a greek basement scam company luring desperate customers. Disgustful service, painful how this "clever men" are gathering their funds.