Be cautious when ordering internationally from De Cabana Returning an item to De Cabana turned into a frustrating and unnecessarily difficult process. The first time, I did not declare the maxi... Se mer
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Det här tycker kunderna
DeCabana is my only “Go To” place to shop for Joesph Ribkoff. Their selection is remarkable - the largest I have seen anywhere. Their sales are great. Their customer service can’t be beat. The perso... Se mer
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J'ai acheté un pantalon sur le site canadien Decabana à Montréal, reçu le 05/01/26. J'étais absente et je découvre que je dois payer 27,14€ de frais de douane sur 125€ dépensés. Decabana, quand j'ai... Se mer
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This is one of the worst shopping experiences I've ever had. Customer service is below par. The people who answer the phones are rude and dismissive. Returns are super expensive and not processed in... Se mer
Företagsinformation
Skrivet av företaget
We are an Authorized Seller of Joseph Ribkoff and Frank Lyman fashion! We have a big catalog with new collections all the time. However if you don't see what you're looking for, please don't hesitate to contact us! We sell and ship world-wide, provide you with exceptional service after the sale, and also extend a price match guarantee that gives you confidence in finding the best price for the new additions to your wardrobe. With your satisfaction guaranteed, shopping with us is an enjoyable experience that places you in today’s fashion trends with convenience that adds more time to your day.
Kontaktuppgifter
4810 Jean-Talon West Suite 321, H4P 2N5, Montreal, Kanada
- 18884068922
- sales@decabana.com
- decabana.com
2,9
Medel
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Har besvarat 62 % av sina negativa omdömen
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Be cautious when ordering…
Be cautious when ordering internationally from De Cabana
Returning an item to De Cabana turned into a frustrating and unnecessarily difficult process. The first time, I did not declare the maximum amount of $10 as instructed, as I was concerned customs would not accept such a low value. The parcel arrived at De Cabana but was refused and returned to me.
After following their instructions again and sending the return, the parcel was confirmed as delivered to their address in Montreal by both PostNL and Canada Post, yet customer service (Noah) continued to deny receipt.
The entire process took over five months to resolve. The refund was refused by customer service employee Noah and was only obtained after escalating the matter to my credit card issuer and initiating a chargeback, which was ultimately decided in my favor.
5 maj 2026
Omdöme utan inbjudan
Buyer beware this company wont necessarily refund
I returned an item and did not receive a refund. The company said they didn't receive it but I offered them proof from Australia Post that the item was delivered to their door. Shame on De Cabana!! Buyer beware!!!
21 april 2026
Omdöme utan inbjudan
In the U.S. you will get FedEx invoice for Shipping
My item was fine, but for months I continue to receive FedEx invoices despite the fact that the Decabana site when I made the purchase said shipping was free.
They said they filed a dispute with FedEx and i should not pay. For 5 months nothing has happened. I would never use Decabana again.
22 oktober 2025
Omdöme utan inbjudan
Svar från Decabana
Dear Any,
Thank you for reaching out to us. We sincerely apologize for the ongoing frustration and the time it has taken to resolve this matter with FedEx.
We would like to clarify that the shipping for your order was indeed free of charge, and no shipping fees were applied at your checkout. The invoice you have been receiving from FedEx is related to government-imposed tariffs rather than a shipping cost.
While we are not responsible for federal taxes or tariffs, it is important to note that all items shipped to you fall under the CUSMA agreement (Canada-United States-Mexico Agreement), which means they are exempt from these duties.
To resolve this, we have taken the following steps:
Filed an official dispute: We have submitted a dispute with FedEx on your behalf to contest these incorrect charges.
Direct Action: We strongly recommend that you contact your local FedEx office directly to dispute the invoice. Since the charges are issued in your name as the importer of record, a direct call from you often accelerates their internal review process.
We value your business and want to ensure this is cleared from your record as quickly as possible. Please let us know if you require any specific documentation from us to assist with your conversation with FedEx.
Best regards,
The Decabana Team
5 étoiles
Vêtements de grande qualité, livraison rapide et excellent service à la clientèle !
8 mars 2026
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Immediate Refund
I recently requested that an order was cancelled. Noah couldn't have been more helpful with regard to this and advice on the future choice of sizes.
A refund was issued within 24 hours.
Great customer service. I would not hesitate to order from this company again.
18 februari 2026
Omdöme utan inbjudan
AVOID.
This company are horrendous do not buy anything if you live in Europe.
They do not advise you may be charged imprt duties when checking out. I completed my purchase, then received an email from UPS advising me I would have to pay duties.
I refused and the parcel was returned, I got a full refund from paypal, however Decabana are now threatening me with legal action unless I pay a return fee of 84 euros. This is shocking, I have no issue paying a delivery return, this is standard if retuning an on line purchase, but expecting me to pay duties as well is just not good enough, Ido not have the goods so why should I pay tax? Very underhand website terms and condtions very difficult to find.
Avoid.
1 januari 2026
Omdöme utan inbjudan
Svar från Decabana
Hello Anne,
nobody threatened you with any legal action, we simply stated to you our online store policy, which is available for a review at the time of checkout. Your responsibility was to read its terms and conditions prior to placing an order. Sadly you have failed to do that.
Please note that these charges were imposed by customs, not our company. Duties are not advertised as they vary by country—some countries do not apply duties at all, while others have different fee structures. As you are purchasing from abroad, it is your responsibility to be aware of your country’s import regulations.
We do our best to accommodate our international customers by providing custom invoices to help minimize duties. However, customs authorities have the right to inspect and flag parcels, and in such cases, duties may still be applied.
We also sent you an email yesterday, that mentioned the following:
"That being said, since you were already refunded by PayPal, we can do the following. We can cover duties on your behalf and send you a PayPal invoice to pay for the order."
We find that your behavior is very irresponsible, irrational and goes out of bounds. We took every step necessary to communicate with you, explain you the situation and even offered to cover the import costs. You decided to ignore all attempts to come to a positive resolution to the situation and decided to escalate. Such actions are counterproductive and will not yield any positive outcome.
Decabana.com
Ordered from uk and received it in 2…
Ordered from uk and received it in 2 days Item was perfect ,just what I wanted
23 januari 2026
Omdöme utan inbjudan
Svar från Decabana
Hello Julie,
many thanks for your kind words. We hope you will enjoy your purchase and wear it on many joyous occasions.
Best wishes,
Decabana.com
Frais de douanes
J'ai acheté un pantalon sur le site canadien Decabana à Montréal, reçu le 05/01/26. J'étais absente et je découvre que je dois payer 27,14€ de frais de douane sur 125€ dépensés. Decabana, quand j'ai passé commande ne m'a pas prévenu de frais de douanes à payer, sinon je n,aurais pas commandé. J'ai l'habitude d'acheter chez 1ere avenue site canadien à Montréal et là je ne paye jamais de frais de douane.
Le colis est bloqué chez UPS et dit attendre des instructions de Decabana qui n'en donne pas.
Belle exemple de malhonnêteté. En attendant je ne peut être remboursée et je ne sais quoi faire!
5 januari 2026
Omdöme utan inbjudan
Svar från Decabana
Bonjour et merci pour votre commentaire. Nous souhaitons clarifier ce malentendu. Lors d'un achat à l'étranger, il est de la responsabilité du client de se renseigner sur la réglementation douanière de son pays. Ces frais ont été imposés par les douanes, et non par notre société. Les droits de douane ne sont pas affichés sur notre site web car ils varient d'un pays à l'autre : certains pays n'appliquent aucun droit, tandis que d'autres appliquent des taux différents.
Merci de votre compréhension.
Cordialement,
Decabana.com
Costo doganale imprevisto
È veloce e vende oggetti di qualità. Purtroppo la spedizione in italia è gravata da una imposta doganale non trascurabile. Non sono riuscito a capire se sul sito quando ho effettuato l'acquisto La cosa si potesse capire.
8 januari 2026
Omdöme utan inbjudan
Svar från Decabana
Buongiorno e grazie per il suo feedback. Ci permetta di spiegare questo evidente malinteso. Acquistando dall'estero, è responsabilità del cliente conoscere le normative di importazione del proprio Paese. Gli oneri in questione sono stati imposti dalla dogana, non dalla nostra azienda. I dazi doganali non sono pubblicizzati sul nostro sito web in quanto variano da Paese a Paese: alcuni Paesi non applicano alcun dazio, mentre altri hanno tariffe diverse.
Grazie per la comprensione.
Cordiali saluti,
Decabana.com
Over the top reaction
Just for clarification this company made my life miserable for weeks with unhelpful emails and even had a debt collection agency send me letters and threatening legal action. They De Cabana had their jacket returned, which had been paid for by me. I did not pay the customs charge as I and my bank both thought it was a scam as no proof was ever provided that these charges had been paid and I can confirm the delivery company never came to my door on the two occasions they claimed. Noah has been the most unhelpful and arrogant customer service person I have ever had the misfortune to deal with. I am glad to confirm my bank refunded me the charge.
I am worn out from emails from this company especially for an item that was almost half price and very old stock. The response was excessive to say the least from such a large organisation and I pursued the matter on principle as I truly felt justified.
23 december 2025
Omdöme utan inbjudan
Absolutely pathetic customer service
Absolutely pathetic customer service. I have call their service line and even written to the President who has not responded re: their return policy. Save your angst...shop elsewhere
22 augusti 2025
Omdöme utan inbjudan
Svar från Decabana
Hello Dan,
we took the liberty to review your order history. Your last order was placed on July 9, 2025, which you returned in full and received a store credit as per our store policy that clearly states and ALL SALE ITEMS ARE SUBJECT TO EXCHANGE OR STORE CREDIT ONLY. We have been very clear and transparent with you from beginning to end, from the time of purchase until the very last email when you have requested a return. The RMA# was issued to you in a timely manner and you were notified in written form that you will receive a STORE CREDIT. It is unfortunate that you have decided on your own accord that the return policy is unacceptable. Most of our customers respect our return policy and abide by it. This is how an honest and transparent business is done.
We regret that we didn't live up to your expectations, however please note that that we DO NOT PROVIDE PATHETIC CUSTOMER SERVICE. In fact 99.9% of our client base is extremely satisfied with our service and post purchase service and they have given us thousands of positive reviews with high ratings.
We encourage you to reach out to our customer service, while reminding you that the person on the other line is expected to provide you with the highest level of support and being treated fairly. It goes without saying that we that we do have a zero tolerance policy if our customer service agents are slandered, insulted, or spoken to with inappropriate tone of voice.
Sincerely,
Decabana.com
Return credit refused.
Oversized £150 garment had to be returned during a Canadian postal strike. Decabana rep insisted garment had to be returned within 10 days by carrier at cost of £20 Return was rejected for being out of time and returned to me. Shocking service!
5 november 2025
Omdöme utan inbjudan
Svar från Decabana
Thank you for your feedback. We’d like to clarify the circumstances surrounding this return.
As outlined in our return policy, all return requests must be initiated and shipped within the stated return window. While we understand that external factors such as postal disruptions can be inconvenient, our team provided alternative carrier options to ensure the return could be completed within the required timeframe.
Unfortunately, the return was shipped outside of the approved return period, which is why it could not be accepted and was returned to the sender. This decision was made strictly in accordance with our published policies, which are applied consistently to all customers.
We regret any frustration this caused, but we must adhere to our return terms to maintain fairness and operational consistency.
— De Cabana Customer Care
Wrong item sent but no refund
I ordered (from UK) a dress in good time for a wedding but a different item was sent. De Cabana at first argued the correct item was sent, but after I sent a scan of the confirmation order and the item received it agreed "oh, you are right....". It would not provide a return label, so after quite a bit of back and forward correspondence the wrong garment was returned by Royal Mail Tracked Delivery - it refunded the £20 postage. It then claimed the returned item had not been received, but when I forwarded proof of delivery "Oh, yes we have received it...". By this time the wedding event was past but it argued that the dress ordered was a sale item, therefore no refund. I pointed out it had never fulfilled the order and again requested a refund. De Cabana refused, and offered credit or to send the ordered item.
I raised a dispute with Amex and was refunded, less the £20 postage!
What dreadful customer service.
14 augusti 2025
Omdöme utan inbjudan
Great experience!
If you like Joseph Ribkoff garments, this is a great store. I love that they are in Canada. Shipping was fast. And when I had a problem with a garment, they quickly replaced it. I have purchased twice from them now and this has become my go-to for wedding outfits and sharp business attire.
4 september 2025
Omdöme utan inbjudan
Svar från Decabana
Thank you so much for your kind words and continued support 💙
We’re delighted to hear that you’ve enjoyed your experience with Decabana, from fast shipping to our customer care. Joseph Ribkoff pieces are perfect for weddings and polished business looks, and we’re honored to be your go-to store for those occasions.
As a Canadian boutique, we truly appreciate customers like you who support local while trusting us with their wardrobe needs. We look forward to helping you find your next standout outfit!
Decabana.com
Customer service is not their thing!
This company is very difficult to deal , customer service is not a priority to them. I had to return and item due to a manufacturer flaw, knowing there was zero time receive a replacement prior to my daughter's wedding, they advised I could have store credit vs a replacement. I was happy with this but without my consent they sent me a replacement and would not allow me to return it to receive store credit. They are very difficult to deal with you if you have to return anything. BUYER BEWARE!!!
16 juli 2025
Omdöme utan inbjudan
Svar från Decabana
When the manufacturer defect was reported, our team offered both a replacement or store credit as resolution options. A replacement was processed to resolve the issue as quickly as possible, as this is our standard practice for defective items. Once a replacement is issued and shipped, it is considered a final resolution and is not eligible to be returned for store credit, in accordance with our return policy.
We understand the timing around your daughter’s wedding added stress to the situation, and we regret that this experience did not meet your expectations. That said, all actions taken were consistent with our published policies, which are applied fairly and uniformly to all customers.
We take customer concerns seriously and continuously work to improve our service. We appreciate your feedback.
— De Cabana Customer Care
When you have a problem
When you have a problem, they won’t let you talk and tell you how wonderful they are. They have a restrictive return policy. I would suggest you don’t buy from them.
1 augusti 2025
Omdöme utan inbjudan
Svar från Decabana
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Decabana, we aim to provide clear communication and transparent policies that are published on our website prior to purchase, including our return policy. These policies are in place to ensure fairness and consistency for all customers.
While we may not always be able to accommodate requests outside of our stated terms, our customer care team does respond in writing to ensure accuracy and proper documentation for every inquiry. We remain committed to assisting customers within the framework of our policies and are always happy to clarify any questions before or after a purchase.
— De Cabana Customer Care
No compréis en esta página
No compréis en esta página. es una estafa. Te dicen un precio y a la recepción del pedido te piden un suplemento.ento y si lo quieres devolver te cobran más de un 50 % de gastos de devolucion
1 augusti 2025
Omdöme utan inbjudan
Svar från Decabana
Hello Eva,
Please refrain from using words such as "scam". That's not what we do. We have thousands of satisfied customers. We NEVER ask ANY of our customers for any additional payments once they they their order.
Nobody from our company has ever asked you for any additional fees. Your order was shipped to you free of charge. The fee that you received is customs/duties and possibly the VAT tax to pay when you import merchandise from outside of the EURO zone. These fees are charged to you by your local government authority.
Please remove your review or we will be forced to report it to Trustpilot for defamation.
Sincerely,
Decabana.com Legal Team
Shady dishonest company. They deny having received my return, despite that FedEx has a picture of the signature.
Warning: Know that if your item doesn't fit, you will have to pay $34 to return to Canada via UPS or FedEx. After I spent the time and money to return the slacks to Canada, they were received and signed for by Noah at this company. He claimed that the package didn't get there, so my credit card filed a dispute and credited the $149 back to my account. Very disappointed.
26 juli 2025
Omdöme utan inbjudan
BEWARE!!!!!
BEWARE!!!!!! I returned an item. I waited 2 weeks to hear from them. Never heard a word. Called and they said they never received it. Had the tracking number. They said “Oh yeah we did receive it. We will call you back. Never called back. Had to dispute with credit card company. They reversed the charge in just a couple of hours. Makes one wonder if others have had the same experience m.
1 juni 2025
Omdöme utan inbjudan
Satisfaction
The trousers I bought are a good fit, I am very pleased with them.
19 maj 2025
Omdöme utan inbjudan
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