Wow what a great experience. Ordered online and within 10 minutes received a call to arrange delivery within 2 working days. The lady on the call was a credit to the company. I had regular updates... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our delivery driver, Clive, was great. A real 'can do' attitude. Our road is practically blocked with works, sporadically and we are into week 3 of 6! Clive took it all in his stride, drove as near to... Se mer
Företaget har svarat
Great service all round. Ordering was straightforward, delivery was quick, and I received clear tracking updates throughout the process so I always knew when to expect my order. Product arrived in goo... Se mer
Företaget har svarat
Product was great delivery service from direct doors shocking couldn't give me a day or a time and no phone call prior to delivery which was arranged. Assumes everyone who gets a delivery has 24 hour... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Kontaktuppgifter
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Storbritannien
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The door was delivered safely
The door was delivered on time and with car by the delivery driver. The door is of good quality.
3 mars 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Gary,
It is fantastic to hear that your doors were delivered successfully and that you are so pleased with the good quality of our doors. Thank you for sharing such great feedback! 😊
Kindest Regards,
The Deanta Team
Bespoke door
Ordered a bespoke sized door which was manufactured and delivered to the timeline provided. The delivery was well communicated and the driver was excellent. All in all nothing to fault at all.
27 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon Stephen,
We are delighted to hear that your bespoke door arrived and was delivered successfully within the advised timeline, with you being kept so well informed throughout. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Delivery driver didn’t even try to help…
Delivery driver didn’t even try to help me bring the 3.6m skirting boards to my ground floor flat. Got me to help him take it off the van but only dropped it off by the van. Made me drag 5 packs of the skirting, 50m to my flat and bring it in by myself. Will not be spending over a thousand pounds again with them. Definitely not recommended to order from them.
26 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon,
Thank you for your honest feedback, please note that our delivery policy only allows our drivers to deliver to your front door, our courier service also only being a kerbside delivery service. This should have been advised to yourself when booking in delivery and we offer our deepest apologies that this wasn't your experience. We will be sure to pass this onto the necessary teams and again apologise for any inconvenience this may have caused you.
Kindest Regards,
The Deanta Team
Two very helpful delivery drivers…
Two very helpful delivery drivers carried the doors more than the 10 metres they say they will. Very courteous and helpful lads. Highly recommended
26 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon David,
We are so pleased to hear that the drivers were able to assist you so well and that your door delivery arrived successfully. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
A Kensington door developed a serious…
A Kensington door developed a serious growing black mark on both sides of the door on the main cross piece. The door is fully wrapped in its original packaging, not installed and the mark is under the varnish. Deanta customer service was very unhelpful they have offered no help or solution to the problem despite the documented ten year guarantee.
21 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon Edward,
We are so sorry to hear that you have been experiencing issues with your Kensington doors.
Please be sure to report this to your stockist to, they will then be able to report for investigation on your behalf and we will advise with regards to our limited warranty and discuss any options for you.
Thank you for taking the time to leave your feedback and again, please accept our deepest apologies.
Kindest Regards,
The Deanta Team
Excellent communication about delivery
Excellent communication about delivery. Driver, very careful when bringing product inside house. Product looks very high quality. Couldn’t be happier.
21 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon,
It's fantastic to hear that you were kept so well informed regarding your delivery and that the driver was able to assist you so well. We are delighted that you are so pleased with the high quality of our products and thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Doors look good.
Doors look good.
Driver was very helpful.
App. was hopeless as didn't work with no tracking. With a disabled person at home the wording on the site message unduly made her panic.
Delivery note says I signed, not bad as I was 11 miles away.
Message us with 24 hours notice, with no chance to plan.
17 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Robert,
Thank you for taking the time to leave such honest feedback, we are so pleased to hear that despite having issues with our tracking system that the doors arrived successfully and the driver was able to assist you fully.
Kindest Regards,
The Deanta Team
Great quality doors, brilliant delivery communication direct from Deanta
After reading the previous reviews I waited a week for Deanta to deliver the doors. Excellent communication with Deanta. Superb quality doors delivered. Would not hesitate to buy doors from Deanta and wait for their own delivery personnel to deliver. Deanta Eton solid and glazed doors bought
10 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Edward,
We are delighted to hear that you had such a great experience with us and that you are so pleased with the superb quality of our doors. It's fantastic to see that you were kept so well informed resulting in a successful delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Tom the delivery driver was excellent
Tom the delivery driver was excellent. Really helpful and a great guy. Helped unload and had a good chat about football. Top guy. Door are good too.
7 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning,
Thank you for taking the time to share such fantastic feedback, we are so pleased to hear that your delivery was so successful with the driver being able to go the extra mile to ensure you were assisted fully. We will be sure to pass on your kind words!
Kindest Regards,
The Deanta Team
What company messages at 19.05pm to…
What company messages at 19.05pm to tell you that delivery will be from 06.30am the following day without checking if this was acceptable?
Poor communication all round.
No response to my email apologising either!
Would not use again.
Driver said this often happens !!
12 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Alan,
Please accept our warmest apologies that this was your experience with us. We do aim to send out our delivery notifications mid afternoon, unfortunately this wasn't the case here and we apologise for any inconvenience this may have caused.
We appreciate you taking the time to leave such honest feedback and will ensure this is passed onto the relevant teams. Despite this, we hope you are pleased with your products.
Kindest Regards,
The Deanta Team
Couldn't have been easier
Couldn't have been easier. I was kept informed from ordering to delivery, driver was very pleasant and unloaded the delivery by himself. Thank you for such a good service and I will recommend to my friends
7 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Lesley,
Thank you for your brilliant feedback, we are delighted to hear that this experience for you couldn't have been easier and that you were so well informed throughout the process. It's great to see that the driver was able to assist you so well resulting in a successful delivery. We appreciate you recommendations and that you took the time to share!! 😊
Kindest Regards,
The Deanta Team
Good service
Good service, driver was great and friendly with the delivery.
6 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Ed,
We are so pleased to hear that you experienced such good service with us and that the driver was able to assist you so well upon delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Brilliant doors
Brilliant doors, great quality and very helpful at every stage. Very professional company with wonderful staff. Definitely recommended.
5 februari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Martin,
It is fantastic to hear that you are so pleased with the brilliant quality of our doors and that our team were able to assist you fully throughout the entire process to a professional standard. We thank you for sharing such great feedback and for any future recommendations! 😊
Kindest Regards,
The Deanta Team
Great service and support
Great service and support from Meghan at the Deanta UK Sales Office.
I had an extra special enquiry relating to the availability of a pocket door kit for a door size not listed.
Meghan was brilliant in following this up and providing all the details required and a timeline for supplying.
Many thanks. 🙏🌟🌟🌟🌟🌟
22 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Paul,
It is excellent to hear that you experienced such great service and support from Meghan with her being able to assist you so well. We will be sure to pass on your kind words, thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Delivery on time
Delivery on time, brought into property. Friendly. Excellent!
24 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning,
Thank you for leaving such brilliant feedback, we are so pleased to hear that your delivery arrived on time and that the driver was able to assist you fully. We appreciate you taking the time to share!
Kindest Regards,
The Deanta Team
Very friendly and very efficient
Very friendly and very efficient
21 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning,
It's great to hear that you experienced such a friendly and efficient service from us! Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Well packed
Delivery on time and pain free. A total of nine doors well packed and secure on a pallet. Impossible to unpack and check every one in the time available but none of the packing appeared damaged. The delivery straight from Deanta and bypassing the 'agent' gives me confidence that all will be well.
13 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning John,
We are delighted to hear that your door delivery arrived on time with no issues and the doors being so well packaged. Thank you for leaving such brilliant feedback, we appreciate you taking the time to share!
Kindest Regards,
The Deanta Team
Bang on time
Bang on time. The driver could not have been more helpful. The best delivery experience for 8 very heavy fire doors.
7 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon,
We are delighted to hear that your delivery arrived on time, with the driver going the extra mile to ensure you were assisted fully. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Good delivery service
Good delivery service. On time and communications were regular.
6 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon,
It is fantastic to hear that you experienced such good service and that your delivery arrived successfully. It's great to see that you were kept so well informed, thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Friendly
Friendly, no rush to inspect the very high quality doors. Definitely recommend the company
3 januari 2025
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon Asanga,
Thank you for taking the time to share such brilliant feedback, we are so pleased to hear that you are so impressed with the quality of our doors!
Kindest Regards,
The Deanta Team
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