Express Doors Direct Omdömen 1 917

Check the returns, exchange and refund details before dealing with this business.

Ignored me until I raised a claim.

Customer service over the phone was awful.

Excellent product and service.
Delivered on time, very good communication and tracking app. Delivery driver was very professional and friendly. Won't hesitate to use again.

The door I ordered was is stock according to the website, so I was expecting it within the next seven working days. No notifications were sent concerning the status of the order so after at least ten days I gave them a ring.
The door was not in stock! (It is still 'in stock' on the website).
So I have asked for a refund which hopefully will arrive soon.
Very poor service.

I’m extremely disappointed with the service I received. I paid a hefty £40 for delivery with clear instructions that my order would arrive on Wednesday 11th March and that a signature would be required. However, this was completely ignored.
The item was actually delivered on Monday 9th, without any notification or updated delivery information.
Even more concerning, the door was left unattended outside my property for around 24 hours with no signature obtained—despite this being a stated requirement.
This left my purchase exposed to potential theft, damage, and weather conditions.
I received no confirmation email, no delivery updates, and no communication whatsoever about the change in delivery date. When I contacted customer service, I was simply told there is nothing they can do - I should have been informed, which clearly did not happen. Ethan from customer service team was extremely dismissive and rude. They were not interested at all, refusing to refund the hefty delivery fee!

Overall, the service I paid for was not delivered as promised. This experience has been frustrating and unacceptable, and I would expect better communication, adherence to delivery terms, and basic care for customers’ purchases. Very unhappy!

Would give zero stars if that was an option, doors delivered damaged and customer services not interested or prepared to help. Lack of knowledge in the customer service department on customer rights - avoid this company unless you are prepared to receive faulty goods

Excellent service from ordering to delivery. Would definitely recommend.

Ordered doors 2 weeks ago and they arrived 5 days ago without all the handles I'd ordered. I've been chasing for 5 days and they can't even answer when they will be sent out, nobody keeps me updated despite numerous call to case then today. Not happy.

Delivered at time stated. delivery driver very helpfull, nothing to much trouble
Would recomend to others Thanks

I ordered a door on 12/01. At the time of purchase, I was informed it was out of stock, and the delivery was rescheduled to 03/02, which I accepted.

However, by 11/02 the door still hadn’t arrived, so I contacted customer service to chase the order. I was then told there had been another delay in restocking. Because of this, I requested a refund the same day. Strangely, immediately after requesting the refund, I received a text from their courier asking me to arrange delivery, which was very confusing.

On the arranged delivery date, the driver knocked once while my builder was operating machinery and didn’t realise someone was at the door. The driver did call me, but I was in a meeting and missed the call, which I acknowledge was partly my fault. (P.S. I had 3 other deliveries from other companies at the same day, they delivered to my address without any problems, only they had a problem delivering my order.)

I expressed my frustration in the email for the failed delivery, and their team member Jesse replied with an unapologetic tone and told me I either pay for an extra £40 redelivery or I can cancel my order, which left me no choice, so I reluctantly paid on 24/2.

10 days after paying the redelivery fee, I finally received another delivery notification. But on the scheduled day, the courier texted me in the morning saying they had not received my order from the depot, so the delivery was cancelled again....!!!

Since then, I have chased the company twice by email. No one has contacted me, and the door is still nowhere to be seen.

Today is 16/03, over two months after ordering, and I still don’t have the door, nor an answer when my order will be delivered...

This has been an incredibly frustrating experience with poor communication, poor customer after-sales service, repeated delays, and no accountability.

The ordering process was easy, I required 2 different door types and 3 different sizes which were all in stock, they were delivered within a week and the quality of the doors is very good.

Good website, ordering not a problem.
Tracking system when out for delivery is excellent. Driver friendly and helpful.

Everything advise, monitored and delivered in exemplary fashion. Very impressed with the service

Easy to order on line. Always deliver on time and in good condition. Doors are far superior to a lot of other companies. Delivery drivers are brilliant.

Found damage on door within 2 weeks of receipt. Contacted them and they said that you must report within 48 hours and refused to replace /refund. This is not a legal policy. Do not use!

Looks a good quality door and delivered quickly

Everything went seamlessly from order to delivery. The Web site was easy to use, delivery excellent. Would certainly recommend without reservation.

Very weak website and I been waiting for my order 3-4 weeks. They not aware me that some of the items is not in stock. Highly not recommended 👎

Terrible customer service. Cannot get through to anyone to help. Delayed delivery, missing parts and still waiting three weeks later. Do not use.