Wow what a great experience. Ordered online and within 10 minutes received a call to arrange delivery within 2 working days. The lady on the call was a credit to the company. I had regular updates... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our delivery driver, Clive, was great. A real 'can do' attitude. Our road is practically blocked with works, sporadically and we are into week 3 of 6! Clive took it all in his stride, drove as near to... Se mer
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Great service all round. Ordering was straightforward, delivery was quick, and I received clear tracking updates throughout the process so I always knew when to expect my order. Product arrived in goo... Se mer
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Product was great delivery service from direct doors shocking couldn't give me a day or a time and no phone call prior to delivery which was arranged. Assumes everyone who gets a delivery has 24 hour... Se mer
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Företagsinformation
Skrivet av företaget
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Kontaktuppgifter
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Storbritannien
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Huge improvement
What a contrast to the last delivery. The driver, Tom, on his own, was helpful, friendly and relaxed. The door was brought into our home, unlike his colleagues who thought the doors were too heavy to carry between them! Tom has definitely raised the bar even if it was on the ground previously.
The quality and aesthetics of the doors are superb and customer services impressive also (thanks Keegan).
19 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning David,
We are so pleased to hear that your delivery was so successful, with the driver going that extra mile to ensure you were assisted fully. It's great to hear that your experience with us this time was impressive, thank you for taking the time to share!
Kindest Regards,
The Deanta Team
A zero star rating would be preferable
Please read what the Company says about itself and listen to the telephone sales speak whilst holding the line when calling the Company. You would be forgiven to expect excellence wouldn't you?
We tried to purchase 5 nice quality doors. The doors were Deanta Kensington Walnut fully finished 2 panel fire doors. We started in April 2024 with quotes and orders and we finally gave up in November 2024 having received 5 separate deliveries of doors, each delivery on inspection rejected and returned due to basic joinery workmanship defects, scratches, damage etc
Tack holes left unfilled and unfinished and simply painted over in the last 2 deliveries, unbelievably poor workmanship and we were advised that our expectations may be too high! The last delivery arrived with quality control inspected labels as we had requested that the doors were fully inspected prior to delivery. Once again we were let down by unfilled unfinished tack holes that had simply been sprayed over. How could these have got through quality control?
22 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon John,
Thank you for taking the time to offer your feedback.
Please accept our deepest apologies that we were unable to meet your expectations on your door order, despite our QC team's best efforts to ensure that your order was thoroughly checked over before delivery.
We trust that our after sales team has tried to assist you as best as possible and advised your stockist accordingly. Again, we do apologise for any inconvenience this may have caused.
Kindest Regards,
The Deanta Team
Delivered very quickly and efficiently
Delivered very quickly and efficiently. Arrived before the proposed time but this was not an issue. Driver and mate very professional and friendly
18 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Pat,
Thank you for leaving such brilliant feedback! We are so pleased to hear that your delivery arrived quickly and efficiently with the driver being able to assist you so well! We appreciate you taking the time to share!
Kindest Regards,
The Deanta Team
Poor product, poor service
In association with leader doors the service and quality of product is poor. Returned doors back to this company and received zero communication in respect of a refund or any acknowledgement of the overall poor service.
8 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning,
Thank you kindly for your feedback.
We are sorry to hear that you have experienced some issues with your doors. Please accept our deepest apologies that this has been your experience with your stockist. This is not the level of service we would expect you to receive from them.
Unfortunately, as your point of purchase is with them, we would be unable to advise any further until we have been contacted by the stockist to investigate this further.
Kindest Regards,
The Deanta Team
Great communication and speedy…
Great communication and speedy delivery. Very impressed
9 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning,
Thank you for taking the time to leave such a brilliant review! We are so pleased to hear that you experienced such great communication from the team and that your delivery arrived quickly!
Kindest Regards,
The Deanta Team
Excellent service from first point of…
Excellent service from first point of contact with the lady who answered my queries to the delivery driver who was exceptionally helpful and polite would not hesitate to recommend
Thank you
4 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Frances,
It is fantastic to hear that you received such excellent service from ordering right the way through to a successful delivery where the driver went the extra mile to ensure you were assisted fully.
Thank you for taking the time to share and we will be sure to pass on your kind words to the team 😊
Kindest Regards,
The Deanta Team
Be careful when you work with it
Again have been working with it and again very bad experience some nail inside the frame spark from blade . Blade gone
9 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Seba,
We are sorry to hear that you have experienced some issues with your doors.
Please be sure to report this to your stockist who can then report this for investigation on your behalf, where we can advise further with regards to our limited warranty and discuss any options for you.
Thank you for taking the time to leave feedback.
Kindest Regards,
The Deanta Team
Perfect delivery and lovely…
Perfect delivery and lovely driver/delivery person.
6 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Karen,
Thank you for taking the time to share such great feedback! We are so pleased to hear that your delivery was so successful and that the driver was able to assist you fully 😊
Kindest Regards,
The Deanta Team
Ordered late Monday
Ordered late Monday, delivered on Thursday of the same week.
Great communication with the ability to track delivery van location on the day. Driver very friendly and helpful.
Would recommend
5 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Evonne,
We are so happy to hear that you received your delivery so quickly and that you were kept so well informed throughout, with tracking of your goods available to you. It's great to see that the driver was able to assist you so well and hope that you are pleased with your new goods.
Thank you for your recommendations and for taking the time to share such brilliant feedback!
Kindest Regards,
The Deanta Team
Quick and fast delivery on time
Quick and fast delivery on time
Very polite and helpful driver.
Thank you very much
4 december 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Asif,
It is so great to hear that your delivery arrived quick and within the given time frame, with the driver going the extra mile to ensure you were assisted fully. Thank you for taking the time to share such excellent feedback!
Kindest Regards,
The Deanta Team
Very good delivery service
Very good delivery service, top quality doors. Excellent company
28 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Gary,
Thank you for taking the time to leave such an excellent review! We are delighted to hear that you experienced such a good service with your delivery and that you are so pleased with our top quality doors!
Kindest Regards,
The Deanta Team
Excellent Service
Doors delivered on time. Delivery driver very helpful.
Highly recommended Company. Thank you.
27 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Bruno,
It is fantastic to hear that you experienced such excellent service from us, with your door delivery arriving on time and the driver assisting you so well. We thank you for your recommendations and appreciate you taking the time to share such great feedback!
Kindest Regards,
The Deanta Team
Svar från Deanta UK
Good Morning,
We are so pleased to hear that your delivery arrived on time, with the driver being able to assist you fully. Thank you for taking the time to leave such brilliant feedback!
Kindest Regards,
The Deanta Team
First class service kept in touch all…
First class service kept in touch all through the ordering process. Very easy to deal with and arrived when they said it would. Excellent
21 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Dilys,
It is fantastic to hear that you experienced such first class service with us at Deanta and that you were kept so well informed throughout the entire process. Thank you for taking the time to share your brilliant feedback! 😊
Kindest Regards,
The Deanta Team
Svar från Deanta UK
Good Morning,
Thank you for your great review! We are so happy to hear that you are so pleased with your new fire door and appreciate you taking the time to share! 👍
Kindest Regards,
The Deanta Team
Great transaction . Great doors and delivery
Very happy with our 5 doors delivered . Great quality doors . The delivery driver very pleasant and accommodating . Overall great transaction would use this company again 👍
15 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning Andie,
It is fantastic to hear that you are so happy with the great quality of our doors and that the driver was able to assist you so well during your delivery. Thank you for your brilliant feedback, we appreciate you taking the time to share! 😊
Kindest Regards,
The Deanta Team
Kept well informed regarding delivery
Kept well informed regarding delivery. Driver very helpful.
15 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Morning,
We are so pleased to hear that you were kept so well informed throughout, resulting in a successful delivery with the driver being able to assist you so well. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
This is my second time within a month I…
This is my second time within a month I have used this company. They never cease to amaze me how professional they are and the doors are excellent quality.
I’ve already recommended them to family and friends Thank you Deanta
14 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon Paul,
Thank you for your fantastic feedback! We are delighted to hear that you are a returning customer and are so impressed with our professional level of service and our excellent quality doors. We appreciate your recommendations and that you took the time to share!
Have a lovely day! 😊
Kindest Regards,
The Deanta Team
Delivery tracker was excellent
Delivery tracker was excellent. Driver arrived 10 mins earlier than estimated and was friendly, polite and professional. Excellent service.
14 november 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon Nicola,
We are so pleased to hear that you were able to track your order so well, resulting in a successful delivery with the driver going the extra mile to ensure you were assisted fully. Thank you for your excellent feedback, we appreciate you taking the time to share!
Kindest Regards,
The Deanta Team
They don't care about the environment
Having spent hours deciding on which doors we were going to buy and been quoted by one of Deantas suppliers for a single length of skirting when I placed the order I was told that Deanta would no longer supply a single length and I would have to buy a pack of 4.
Their website has a whole page telling how committed they are to the environment so I called to appeal to them to supply a single 3.6m length ( I only needed 2m for a very small landing that I was fitting 3 doors into including frames and architrave sets) but they were adamant that I had to buy 4 lengths so 12m more than the 2m I needed. When I told them about their environmental policy and that I would be taking most of the product straight to landfill they just laughed at me. As it happens it was timber and not the mdf I was expecting so it will go on the log burner but it still isn't environmentally friendly on their part.
In response to the reply form Deanta, they were fully aware that my goods were drop shipped so my "Supplier" not "Stockist" wasn't able to help. Its also poor form to put this onto your stockist, you could easily create a new product code with a pack size of 1.
24 oktober 2024
Omdöme utan inbjudan
Svar från Deanta UK
Good Afternoon Steve,
Thank you for your valued feedback.
Please be assured Deanta work endlessly on environmental sustainability. We apologise that you are less than satisfied with our supplied pack quantities however, we would encourage that you discuss any excess with your stockist and look to alternative solutions of disposing and none of the above.
Kindest Regards,
The Deanta Team
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