I paid extra for next day delivery and received it 2 days later, if I knew it wasn’t going to come next day I wouldn’t have paid the extra cost. When I received them they were ripped but unfortunately... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I use Dance Direct alot and they always have fabulous service. The items arrive quickly, there's never an issue if I need to swap a size and if I have a query, the team reply personally and helpfully.... Se mer
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The dance class run by Hayley Anderson is well organised, starts on time and is well attended. The class is great fun and a good workout commensurate for the varied age range of the attendees.
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The garment arrived in good time and in perfect condition. It’s great it is in a case to always keep the costume safe. The sizes are pretty accurate and the quality is good. The outfit moves well an... Se mer
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Företagsinformation
Skrivet av företaget
Dance Direct is proud to be the UK's largest dancewear retailer, with over 15,000 products ready to inspire every dancer. Your ultimate one-stop shop for all things dance, we offer an extensive range of dancewear and costumes for both the studio and the stage. Shop leading brands including Bloch, Capezio and Dansez, alongside our most trusted own brands, 1st Position and Revolution. We’re passionate about providing high-quality, affordable dancewear and costumes to the dance community. We take pride in helping dancers pursue their dreams with confidence — without worrying about the cost. Enjoy free UK delivery on orders over £50, plus free returns, so you can shop with complete confidence. We’re here to help you take the next step in your dance journey.
Kontaktuppgifter
Storbritannien
- hello@dancedirect.com
- dancedirect.com
4,1
Bra
256 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Returns policy is very poor
Returns policy is very poor
I’ve waited 14 days and no update re my return. Awaiting a refund of approx £200
Emailed company who refuse to check until 14 days.
At 14 days had to email again.
Other dance companies have a much more efficient returns policy.
The update I have received today from the company following me email them 14days after my return parcel was delivered still does not confirm if my parcel is being processed today, once and if it is it will then take 3-5 days for refund.
Exceptionally poor service
Costumes I received we good quality
17 februari 2026
Svar från Dance Direct
I am sorry you have waited so long for your refund. Our returns department try their best to process all returns within 14 days of receipt but occasionally there is a delay. We are shortly changing our returns process which should help to make sure all returns are dealt with more efficiently. It is really good to hear that you like the quality of our costumes as we pride ourselves on producing garments that look and feel good when dancing.
Customer service needs improvement…
I ordered my daughter’s dance uniform and had to exchange it as the size was wrong. Unfortunately the customer care I received was terrible. It took over three weeks to receive an exchange and when I asked about an update I was told refunds take up to 14 days. Even though in my email I clearly stated I needed an exchange. Customer service was rude and gave me no further updates. Needs improvements. Saying that I was happy with the quality of the uniform.
2 mars 2026
Svar från Dance Direct
I am sorry you have had a bad experience with us and I can only apologise. We send out many orders on a daily basis and receive a quantity of returns for exchange. Occasionally we have a delay in processing these which we know is not ideal. We are shortly introducing a new returns procedure which should expedite the process. Our customer service team always try to help where they can and I am sorry you did not get the service from them that you expected. I will pass on your comments to the team leader.
Svar från Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the website.
Svar från Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery
Easy to exchange shoes that were a bit…
Easy to exchange shoes that were a bit tight on receipt
10 februari 2026
Svar från Dance Direct
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Svar från Dance Direct
Thank you for the review. We are so pleased that you are happy with the the fit of your tap shoes.
My order arrived promptly and was and…
My order arrived promptly and was and was everything I expected, no problems.
2 februari 2026
Svar från Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.
Dance trainers
Difficult to buy dance shoes online, but had to take a chance on fitting. Speedy processing and delivery, £15 cheaper than local shop. Thankfully they fitted ok
15 januari 2026
Svar från Dance Direct
Thank you for the review. We love to hear that we have exceeded expectations.
Unfortunately I had to return my shoes…
Unfortunately I had to return my shoes as too small. I returned by the post office collection. I had to chase the refund after approximately 3 weeks. I got my refund that day
I ordered 2 items only received one had to ask for the other item to be sent to me. The shoes were of very good quality.
5 februari 2026
Svar från Dance Direct
I am sorry you had to chase your refund but am pleased to hear that you liked the quality of your shoes. The returns department is very busy and they do their best to deal with the parcels as soon as they can.
I’m still waiting for a refund for the…
I’m still waiting for a refund for the parcel I haven’t recieved ?
4 mars 2026
Svar från Dance Direct
The Royal Mail Tracking shows this was delivered on the 14th February. Please send an email to hello@dancedirect.com so that one of our customer service agents can look into this for you.
Svar från Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery.
Fishnet dance tights
Lovely quality and service. The tights fit well and couldn’t be happier.
4 mars 2026
Svar från Dance Direct
Thank you for the 5 stars it makes our day when we hear positive comments.
Svar från Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.
Delivery arrived on time
Delivery arrived on time, and just as expected the shoes were just what I wanted.
22 februari 2026
Svar från Dance Direct
Thank you for your review. It is good to know you liked the shoes and are happy with the delivery time.
fast shipping and easy return
fast shipping and easy return.
However they could mention that sizing is small to size
4 mars 2026
Svar från Dance Direct
Thank you for the review. I am so pleased that you were happy with the shipping and returns process. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.
Good returned and no refund
Had to return items as they didn't fit, spent ages on the website looking for the return label & form (which invoice said HAD to be used) and in the end had to email them. They received to items back days ago (have Royal Mail confirmation of delivery) and not received notification of receipt or my refund. Just don't use this company.
24 februari 2026
Omdöme utan inbjudan
Svar från Dance Direct
I am sorry you had problems with returning your items. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. This label can be found on the website in the Returns section with the following instructions:-
Simply download a copy of the returns form here. Complete the form and send it along with your item(s).
If you are in the UK, follow this link to generate your free Royal Mail returns label: https://www.royalmail.com/track-my-return#/
You can either print the label and attach it to your parcel, or take the parcel to your local Post Office along with the downloaded pdf, for posting.
Your return will be processed within 14 days of us receiving it. The goods are then refunded. You should receive your refund soon.
Do not use this company
Do not use this company. They sent me a e-mail at 23.05 with discounts, 55 minutes to midnight. I had gone to bed at 22.30. Not knowing when the e-mail had been sent, we ordered some dance shoes with the discounts, the discounts didn't show on the order, but thinking this would be resolved we still ordered. You can only message customers services, and to cut a long story short they wouldn't honour the discounts. If you are ordering with discounts check the dates and times.
3 februari 2026
Omdöme utan inbjudan
Svar från Dance Direct
I am sorry you had problems with the discount code. Dance Direct do not issue discount codes with such a short expiry time so this needs to be looked into. Please contact hello@dancedirect as I am unable to access your order as I don't have a contact name or email address.
Not a good experience
Took over a month to get a refund. Was told I'd get postage refunded too, then I did. Had to chase for refund. I would avoid this company.
11 februari 2026
Omdöme utan inbjudan
Svar från Dance Direct
I am sorry you have had a disappointing experience with us. We try our best to get all refunds processed within 14 days of receipt. Unfortunately I cannot identify your particular case as we have many P. Smiths on our database so cannot identify where the problem arose. If you would like further clarification please contact hello@dancedirect.com who will help you.
Item never recieved
Item never recieved. Two expensive ballerina outfits for my twins birthday. Item never recieved. Multiple emails asking for help. No help recieved. It was my daughters birthday presents, now I'm left with no items and no refund. I've requested a full refund but have been ignored. Avoid this company at all costs! It's a total scam.
EDIT - item has now been recieved after another parcel was sent to me. So I now have the items.
26 januari 2026
Omdöme utan inbjudan
Svar från Dance Direct
I am sorry you have had problems with your delivery. I can assure you we take great care to rectify problems when we have been informed of them. I have sent you a request for further information as to your identity so I can follow up any correspondence we have received from you and sort out this issue. If you prefer you can email me directly on jan@ids.co.uk. Thank you for updating your review. I am pleased that you have now received the item and the situation has been resolved to your satisfaction.
Wonderful fast and good comms
Not going to lie I was quite sceptical with all the bad reviews and saw this after I ordered, however in all fairness they delivered when they said they would, I even messaged only one day after dispatch as I was worried I wouldn’t get a response however I got a reply in ten mins of my email, with dispatch details and a lovely message. Great Great service thank you. Just received the dress it’s absolutely beautiful! It’s for my daughter on Xmas day six years old and she is going to love this. All in all my experience has been 10/10!! Thank you so much guys xxx
24 december 2025
Omdöme utan inbjudan
Svar från Dance Direct
Dear Fiona
Thank you for such a wonderful review. It is so good to see someone take the time to give a positive review. We always do our best to help our customers wherever we can and we hope your daughter loved her Christmas dress. Have a Happy New Year.
Jan
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