As per the other reviews! Unfortunately not seen the payments as the were low and merged into other small payments. In short over a year I am £129 out of pocket. They are trying to tell me I accepted... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Noticed for the last year these guys have been taking money out of my bank on a monthly basis. There are no communication detailing the monthly bills or price changes. If there was any legitimacy i... Se mer
Just like all the other reviews and can’t believe they have not been shut down yet, sell a phone to ‘we buy any phone’ and they pass your bank info to Cybersentry who setup a DD without you signing it... Se mer
Disgusting and fraudulent! I set-up my bank details to receive the valuation amount for my old mobile phone through we buy any phone and without my knowledge and permission they’ve signed me up to a C... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
CyberSentry Global provide all-in-one protection for your mobile devices and computers, securing them against malicious attacks, identity theft and fraud.
Kontaktuppgifter
Storbritannien
- cybersentry.com
1,2
Mycket dålig
130 omdömen
Har besvarat 30 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Automatically Subscribed.....
Had notification off my bank this morning to say there were insufficient funds to pay Direct Debt to these. Didn't recognise the subscription.
Contacted Cyber Sentry Global about the subscrpition and saying I wanted to unsubscribe. Had email back explained was automatically subscribed after a one month free trial (wasn't even aware I had a free trial) and that was automatic subscription when selling phone to WE BUY ANY PHONE. And for. £10,99 email fee they'd send me an email to explain how to unsubscribe.
Contacted my bank, stopped the Direct Debit and they made a claim for me under the terms of the Direct Debt Indemnity Scheme. Result refunded the amount taken.
1 maj 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Neil,
Thank you for taking the time to leave your review. We’re sorry to hear that you had a bad experience with us.
Please don’t hesitate to reach out if you need any assistance. Our support team is open Monday - Friday 8am - 5:30pm.
Never signed up for this and just seem…
Never signed up for this and just seem on my bank statement. Been paying for several months. How can this happen wanna give 0 stars but won’t let me
26 april 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Helen,
Thank you for taking the time to leave your review. We’re sorry to hear that you had a bad experience with us.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Please don’t hesitate to reach out if you need any assistance. Our support team is open Monday - Friday 8am - 5:30pm.
Never signed up for this crap yet they…
Never signed up for this crap yet they were taking £14.95 for a good few months of me. The cheek of it in this day and age to randomly setup direct debits and scam all of us.
23 april 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Shane,
Thank you for taking the time to reach out and for raising these important concerns. I’m truly sorry for any frustration or confusion this experience may have caused.
In regards to how CyberSentry can be set up, there are a few ways. If you reach out to support@cybersentry.com we will happy to explain in more detail.
In regards to the payment structure. It is £6.95 for the first 5 months and then after, it moves to £14.95 thereafter.
None of this is random and I am sorry that you think it has been.
Again, we are always happy to help but please don’t hesitate to reach out if you need any assistance. Our support team is open Monday - Friday 8am - 5:30pm.
SCAM!!
100% scam, just like everybody else I used webuyanyphone to get a valuation and within a couple of months, they started to charge me £9.95, finally got in touch with one of their customer service people and informed me that I had signed unto a subscription or some bs like that only for them to tell me the monthly cost was £4.95. So if it's £4.95 why the hell have they been charging me £9.95 every month? Their representative simply gave me some useless bot answer and didn't even address the fact that they were charging me £9.95 despite giving me breakdown saying it was £4.95 a month. DO NOT trust these scammer.
P.S cybersentry, if you are seeing this don't bother replying, I have been going through the reviews and you keep putting the same bs reply to everyone.
Guess I'm done for now.
14 april 2025
Omdöme utan inbjudan
Been taking payments since august 24…
Been taking payments since august 24 just been looking at my bank statements all I did was enquire about selling I phone didn’t authorise these direct debits you have no right scammers I didn’t sell my phone I’ve still got it so why have u taken the money been in touch with my bank and got a full refund surly all these reviews on hear Carnt be wrong !
9 april 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Carolyn,
Thank you for taking the time to leave your review. We’re sorry to hear that you had a bad experience with us.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Please don’t hesitate to reach out if you need any assistance. Our support team is open Monday - Friday 8am - 5:30pm.
SCAM!!!
Scam
Just like David (reviewer below),
I had my phone valued by we buy any phone. And without my knowledge or permission they signed me up to Cybersentry monthly subscriptions.
I only realized today and the bank has refunded the money.
I do not know the link between them and we buy any phones. Please AVOID using we buy any phone altogether.
8 september 2024
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Eli,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
We would like to assure you that we are currently undergoing an overhaul of the way customers join us and improving the overall customer experience journey.
Please don’t hesitate to reach out if you need any assistance.
Totally fraudulent
Totally fraudulent!
I gave my bank details to receive a valuation for my old mobile through we buy any phone and without my knowledge and permission these scammers have signed me up to a Cyber Sentry subscription without my consent/authorisation. My bank have cancelled and are taking the money back. They have also been reported to the FCA. The owners of this company should go to prison for fraud !!! It’s a scam !!!
I never agreed to any trial why would I? I would never want this service.... total scam and my back has now refunded the money you dishonestly took.. no emails to warn of this, and no notice of taking money or setting up a DD. avoid this company and avoid we buy any phone.
If this company has done the same to you, just contact your bank to advise you did not authorise the DD
7 april 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi David,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important.
We are not a scam - When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. WeBuyAnyPhone.com do send out emails advising with the confirmation and advising of the trial.
Please don’t hesitate to reach out if you need any assistance.
AVOID SCAMMERS- LINKED TO WEBUYANYPHONE
Looked at trading in my phone with webuyanyphone mid last year. Woke up this morning to a £15 DD set up by Cybersentry that is linked to webuyanphone. Nearly a year later used my details to set up a direct deit without my permission!!! Shocking
2 april 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Alex,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
If you looked at trading a phone with WeBuyAnyPhone.com in August we would not have charged the first direct debit this month. Looking at a timescale, your free month would have been from August - September. The first 5 months would have been charged at £6.95 and then £14.95 thereafter, starting in March.
Please contact us to discuss your next steps at support@cybersentry.com.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Thank you
Set up an account without my permission…
Set up an account without my permission and webuyanyphone shared my payment details with this company. There is NO WAY TO CANCEL the £7 they’re taking me from me per month. This is against GDPR and data protection and I will be reporting this fraudulent company.
*UPDATE*
The BBC’s watch dog has published a report on this fraudulent activity for 100’s of customers this week. I have reported the company as a data breach.
18 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Tommy,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. This included a one-month free trial, after which the subscription continues on a hassle-free basis. You can cancel at any time by contacting us at support@cybersentry.com.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
Is there a minus button
Is there a minus button
Careful with that extra £5 they offer as it’s i. the small print
Should never be allowed Criminals
17 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Mark,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
You are right - When selling your phone to WeBuyAnyPhone.com, there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. This included a one-month free trial, after which the subscription continues on a hassle-free basis.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
After selling my phone with we buy any…
After selling my phone with we buy any phone, they set up a direct debit with Cyber Security Global without my consent. Stay away!
15 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi David,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
Webuyanyphone are to be avoided. Scam artists setting direct debits without your consent
As others have said, I do not know if this company, nor have I authorised any service from them for money.
Yet I have noticed they have setup a direct debit that I did not give consent to, for the amount of £6.99.
Fortunately HSBC who I bank with, allow you to request a refund then cancel the direct debit.
I was thinking to myself, maybe I signed up for a legit service, but in their terms and conditions, they had a sneaky clause in there saying you will get signed up to this cyber sentry (whatever that is), until you cancel. Apparently they never issue refunds, and I will never use nor recommend, that shitty phone website again….
Disgusting practices from whichever phone recycling place I used. Quite a few people have mentioned the company webuyanyphone, and I found the following info all over the internet.
Company size: 2-10 employees.
Website: cybersentry.com.
Ridown Group:
CyberSentry is part of the Ridown Group, which also includes WeBuyAnyPhone.com.
Customer Reviews:
There are some negative reviews online, particularly regarding direct debits being set up without consent after selling phones to WeBuyAnyPhone.com
14 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Ron,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
Disgusting and fraudulent
Disgusting and fraudulent! I set-up my bank details to receive the valuation amount for my old mobile phone through we buy any phone and without my knowledge and permission they’ve signed me up to a Cyber Sentry subscription without my consent/authorisation. Luckily my bank First Direct were amazing and they charged back the amount and cancelled my DD. I’m warning others so they don’t fall into the trap.
13 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Ellie,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Please don’t hesitate to reach out if you need any assistance.
As others have said this is a scam you…
As others have said this is a scam you only realise after they take the money and will not refund
11 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
We are not a scam - When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Please don’t hesitate to reach out if you need any assistance.
Set up a direct debit without my…
Set up a direct debit without my consent after I enquired about selling my phone to we buy any phone.com.
Appalling. Avoid both companys.
As for your response, trying to appear reputable, I don’t buy it and neither should anyone else. The similar reviews on here speak for themselves. Continue to avoid at all cost
23 februari 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Joanne,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right. We should only appear when selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Criminals
Set up a direct debit without my consent. This was after selling my phone to webuyanyphone.com
There was no mention that my bank details would be shared with another company. A company owned by the SAME people as webuyanyphone. They dont offer refunds.
Its a complete disgrace and criminal act to do this with people's bank details.
10 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Sarah,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
I was recommended Cybersentry by Onecom…
I was recommended Cybersentry by Onecom so assumed that i was getting a decent and secure service. I wrote to then to ask exactly what services they provided prior to a trip abroad as I wanted to ensure my phone was safe. They simply stopped my direct debit and did not respond. They have not responded to further emails. i have paid them money for 5 years for this crap service. Don't touch them with a bargepole.
22 januari 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Alix,
I would like to sincerely apologise for the experience you’ve had with us. I completely understand how frustrating this situation must be, and I truly regret any inconvenience caused.
In response to the valuable feedback you have provided, I would like to assure you that I am currently undergoing an overhaul of the way customers join us and improving the overall customer experience journey. Your feedback is essential in helping us make these improvements.
If you would like to come back to CyberSentry, our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
MASSIVE SCAM
MASSIVE SCAM - DO NOT USE WEBUYANYPHONE
I sold my broken phone to webuyanyphone for £130, upon receiving my phone they changed my offer to £0 due to the fact it was broken. Even though I sold it as broken. A few weeks later I see a £6.95 charge has left my account for CyberSentry. Can see from other reviews this is clearly what they do. I’ve cancelled the DD and lucky I noticed straight away!
3 mars 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Lauren,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Our support team is available Monday to Friday, 8:00 AM – 5:30 PM, and we aim to respond within 24 hours—often much sooner.
Please don’t hesitate to reach out if you need any assistance.
Scam through webuyanyphone
Like all the others here, I sold my old mobile through webuyanyphone.com and was signed up for a "trial" to CyberSentry. I didn't agree to the trial, and was alarmed to discover that my bank details were passed from one company to the other without my consent. I have cancelled the direct debit.
I note that the company has not responded to any of these reviews.
28 februari 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi John,
Thank you for taking the time to leave your review.
We’re sorry to hear that you had a bad experience with us. Your feedback is important, and we’d love the opportunity to make things right.
When selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
We would like to assure you that we are currently undergoing an overhaul of the way customers join us and improving the overall customer experience journey.
Please don’t hesitate to reach out if you need any assistance.
Same experience as everyone here… got my money back
Same as everyone else on here… tried to sell a phone on webuyanyphone. They offered much less money than quoted for a phone, so got my phone back.
WeBuyAnyPhone is a scam company, they pay way less than their quote and sell our data to other companies who charges for their service without our authorisation.
24 februari 2025
Omdöme utan inbjudan
Svar från Cybersentry Global
Hi Anil,
Thank you for taking the time to leave your review.
We are not able to comment as to why the phone was valued lower than the original quote.
However, when selling your phone to WeBuyAnyPhone.com, there are 2 options to take out CyberSentry, either in the checkout or there was an option to receive an additional £5 on your trade-in by signing up for CyberSentry. Both of these included a one-month free trial, after which the subscription continues on a hassle-free basis. Within the sign up, it does mention using the same bank details. WeBuyAnyPhone.com do send out around 3 emails confirming this and notifying you the subscription is coming to an end.
Please don’t hesitate to reach out if you need any assistance.
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