The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My original order was lost by Australia Post so contacted cloud nine and they tried to track it down with no luck but cloud nine replaced my order and added a little extra which was lovely and also d... Se mer
Företaget har svarat
Great deals quality products, fast delivery, love my .Midnight Blue slim straightener set also my free Hot air brush and Magic potion are a welcome bonus! My slim straightener with variable settings... Se mer
Företaget har svarat
Very happy with my cloud nine. Love the volumiser attachements, looks like my hair has been had a blow wave and it I brush my hair the next day it will still fall back into the same blow wave shape. O... Se mer
Företagsinformation
- Butik med hårprodukter
- Elektronikbutik
- Leverantör av skönhetsprodukter
- Reparation av hushållsapparater
- Skönhetsartiklar
Om CLOUD NINE
Skrivet av företaget
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Kontaktuppgifter
Storbritannien
- au-info@cloudninehair.com
- cloudninehair.com.au
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
love it!!
Absolutely love it. It glides on my hair, doesn’t snatch it. It’s the 2nd cloudnine I have purchased. Highly recommend!!
17 augusti 2026
Svar från CLOUD NINE
Hi Claire, thank you for your fantastic 5-star review! We are so happy to hear that you love your Cloud Nine and that it glides through your hair effortlessly. It's wonderful to know you highly recommend it! Cloud Nine x
Fast easy simple to order and complete…
Fast easy simple to order and complete purchase
Great detail to the product
Great information about the purchase Quick simple and effortless
Thanks Cloud nine
17 augusti 2026
Svar från CLOUD NINE
Hi Christine, thank you for your fantastic 5* review! We are so happy to hear that your ordering experience was fast, easy, and effortless, and that you appreciated the product details and information. Cloud Nine x
Svar från CLOUD NINE
Hi Suzanne, thank you so much for your 5* feedback! Cloud Nine x
Svar från CLOUD NINE
Hi Louise, thank you for sharing your feedback. We're so happy to hear you had such a positive experience with us! It's wonderful to know you found our product great and our site easy to navigate. Cloud Nine x
Fast and easy
Prompt order approval, easy process to sign up with a new trade account.
14 augusti 2026
Svar från CLOUD NINE
Hi April, thank you for your wonderful 5-star review! We're so happy to hear that the order approval was prompt and that you found the process of setting up a new trade account to be easy. Cloud Nine x
Great experience
From the time I ordered my products to the delivery I was kept informed.
14 augusti 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you were happy with your order! Cloud Nine x
I purchased this product as a birthday…
I purchased this product as a birthday gift.
The delivery service was excellent as it came early and before her birthday so I was very happy about.
13 augusti 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you were happy with your order! Cloud Nine x
Hair straightener sparked and stopped…
Hair straightener sparked and stopped working a year after the warranty period ended which isn't good enough for a 'premium product'
Customer service weren't very helpful and dismissive of my concerns. It took me three emails for them to take the issue seriously when it should've only taken one.
17 augusti 2026
Svar från CLOUD NINE
Hi Donna, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our product. We understand your frustration regarding the hair straightener's malfunction shortly after the warranty expired. However, we are pleased to see that our Customer Experience team have supported you to a resolution and we hope you will enjoy your new product. Please be assured that we will take your feedback on board and we appreciate your loyalty to our brand. Cloud Nine x
Cloud Nine….Above and Beyond Service!
Cloud Nine….Above and Beyond Service!
I bought a straightener from Cloud Nine 2 years ago on the reputation of their product. The price I paid was above what I normally would pay for a straightener but believed I was getting a good quality product, and it was!…. until a glitch in its heating 2 years down the track.
Contacting and dealing with the service department was easy and non threatening. Expecting a repair when I returned the item (no cost to me) I received a replacement with no hassles!
I am so happy and couldn’t recommend Cloud Nine highly enough for their service.
Thank you Cloud Nine! 😃
19 augusti 2026
Svar från CLOUD NINE
Hi, we are so happy to hear about your positive experience with our product and service. It is wonderful to know that we could exceed your expectations when you encountered an issue with your straightener. We truly appreciate you recognising our commitment to quality and customer satisfaction. Thank you for your kind words and for recommending us so highly! Cloud Nine x
Hot Air Brush = Happy Customer
I’m very happy with the Hot Air Brush. My hair is shoulder length and very thick, yet it gives my hair great lift and bounce with ease! The cord swivels 360° from the base of the Hot Air Brush so there’s no getting a twisted cord during use. It’s also very light weight so no arm aches!
19 augusti 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're loving your Hot Air Brush! Cloud Nine x
Fast delivery excellent!
14 augusti 2026
Svar från CLOUD NINE
Thank you Daisy for sharing your 5* review. We are pleased to hear you were happy with our fast delivery service.
Cloud Nine x
Great Hairdryer, Volumizers Need Refining
I’ve been really impressed with the Airshot Pro itself. It’s lightweight, powerful and comfortable to use, which is a huge plus, particularly when using a hairdryer regularly.
My only frustration with the dryer is the placement of the buttons. I find my fingers naturally sit over them while I’m using it, so I’m constantly accidentally changing the setting or switching it off. A different button position would make a big difference to the overall usability.
As for the Volumizer attachments, the jury is still out for me. I love the concept, but I’m not quite getting the result I’d hoped for. The curl doesn’t seem to hold in the same way it does when created with a flat iron, but at the same time the curl is a little too tight to give that big, round, bouncy blow-wave finish I’m looking for. I’d love to see a larger Volumizer attachment that creates more of a big, soft blowout curl.
I also find it difficult to get enough heat and airflow right into the roots with the Volumizer attached, so I’m not getting as much root lift as I’d like.
Overall, I really like the Airshot Pro as a hairdryer — lightweight, powerful and easy to work with — but I think the Volumizers could use a little refining to really deliver that big, bouncy blow-wave result.
5 augusti 2026
Svar från CLOUD NINE
Hi Mandi, thank you for taking the time to share your detailed feedback on the Airshot Pro. It's great to hear that you find the hairdryer itself lightweight, powerful, and comfortable for regular use. We understand your frustration regarding the button placement and how it impacts your styling experience. Your comments about accidentally changing settings are valuable and we will feed this back to our Product Development Team.
We also appreciate your honest assessment of the Volumizer attachments. We understand that the current curl size isn't quite meeting your desired "big, round, bouncy blow-wave" finish, and that you're seeking more root lift. Your suggestion for a larger Volumizer attachment for softer, bigger curls is something we will certainly consider as we continuously look for ways to refine our products. We are always working to improve and your insights are very helpful in that process. Thank you, Cloud Nine x
Ease of ordering was good
Ease of ordering was good, value for money even better. We are a family of cloud nine users so it was a natural choice to buy this product for our daughter
13 augusti 2026
Svar från CLOUD NINE
Thank you for your wonderful 5* review Kelly! We are so pleased to hear that ordering was easy and that you find our product to be great value for money. It's fantastic that our products are a natural choice for your family!
Cloud Nine x
Svar från CLOUD NINE
Thanks for the 5* review Lisa! Glad to hear that you're happy with your order! Cloud Nine x
Overrated
The curling attachments don’t fit in the box but the dryer itself has limited heat. My old 10yr old dryer dries my hair quicker. I’m not seeing a difference with volume, the curls are average. Wish I didn’t spend $500 on this product. Not worth it
18 augusti 2026
Svar från CLOUD NINE
Thank you for sharing your feedback. We are sorry to hear of your disappointment with your new dryer. Our Customer Experience Team have reached out via email to see how we can resolve this for you. Cloud Nine x
I absolutely LOVE my cloud nine…
I absolutely LOVE my cloud nine straightener. Best I’ve ever bought
17 augusti 2026
Svar från CLOUD NINE
Thank you for your wonderful 5* review! We are absolutely thrilled to hear how much you love your Wide Iron and that it's the best you've ever owned.
Cloud Nine x
Best products!!
Best hair straightener and love the curved design. Also the hair dryer tool that was included is fantastic it's my go to now and I hadn't touched my hair dryer since!
12 augusti 2026
Svar från CLOUD NINE
Thank you for your wonderful 5* review! We're so happy to hear how much you love the curved design of your Contouring Wide Iron and that the included Hot Air Brush has become your new favourite!
Cloud Nine x
Cloud nine hair straightener
easy to use the website for online shopping, fast delivery. Product recommended to me by several friends. Best hir straightener I have used by far.
3 augusti 2026
Svar från CLOUD NINE
Thank you for sharing your 5* review Emma. We're so happy to hear that you found our website easy to use and that your delivery was fast. It's fantastic to know that our product lives up to its
recommendations and is the best hair straightener you've used!
Cloud Nine x
The best hair dryer on the market …
I just bought the dryer with the curling rod attachments, it is brilliant! Cheaper than the Dyson and better. I also love how the hair drying nozzles are magnetic, so much easier to change and take off! Again, a flawless product that works brilliantly!
27 augusti 2026
Svar från CLOUD NINE
Thank you for your fantastic 5-star review! We are absolutely thrilled to hear how much you love your new dryer and its curling rod attachments. It's wonderful to know you find it superior and appreciate the convenience of the magnetic nozzles.
Cloud Nine x
Love your product
Love your product, one of the best straigteners I have owned. Website was very easy to use and delivery was very fast.
Would definitely recommend to everyone to use cloud nine :)
17 augusti 2026
Svar från CLOUD NINE
Thank you for your wonderful 5* review Jay! We are so happy to hear how much you love our product and that our website was easy to use with fast delivery. We truly appreciate your recommendation!
Cloud Nine x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.