My original order was lost by Australia Post so contacted cloud nine and they tried to track it down with no luck but cloud nine replaced my order and added a little extra which was lovely and also d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great deals quality products, fast delivery, love my .Midnight Blue slim straightener set also my free Hot air brush and Magic potion are a welcome bonus! My slim straightener with variable settings... Se mer
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I was a bit bummed that I dropped my 4 year old straightener whilst hot, I thought she had more life left in her, but she was no longer destined for the straight hair life. I contacted Cloud 9 who pro... Se mer
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Item was shipped and received quickly, thank you! Amazing hair straightener. My hair is naturally frizzy and dry, but this makes it sleek and shiny. Works fast, love the temperature control, doesn't f... Se mer
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Företagsinformation
- Butik med hårprodukter
- Leverantör av skönhetsprodukter
- Skönhetsartiklar
- Elektronikbutik
- Reparation av hushållsapparater
Om CLOUD NINE
Skrivet av företaget
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Kontaktuppgifter
Storbritannien
- au-info@cloudninehair.com
- cloudninehair.com.au
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Takes me longer to straighten my hair…
Takes me longer to straighten my hair than my current straightener. Thought it’ll be exceptional…. Let down and not sure if I’d pay again for a Cloud Nine.
20 augusti 2026
Svar från CLOUD NINE
Hi Erica, thank you for taking the time to share your feedback. We are very sorry to hear that you aren't getting the results we would expect. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Svar från CLOUD NINE
Hi Courtnee, thank you so much! Cloud Nine x
Svar från CLOUD NINE
Hi Karen, thank you for your 5* feedback! We're delighted that you are finding your irons so easy to use. Cloud Nine x
I ordered the wide irons with the free…
I ordered the wide irons with the free hot air brush but got charged for both 🤔
Haven’t used the product yet as it’s a gift for my daughter
19 augusti 2026
Svar från CLOUD NINE
Hi Rebecca, thank you for your feedback, however we are very sorry for any confusion regarding the value of your order. Having looked into this we can see that you have received the Hot Air Brush as a free gift with no charge applied. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Replacement
I was a bit bummed that I dropped my 4 year old straightener whilst hot, I thought she had more life left in her, but she was no longer destined for the straight hair life. I contacted Cloud 9 who promptly assisted me in purchasing my new straightener, with some discount which help massively as my warranty has ran out. They posted my new device so quickly with it arriving the very next day!
27 augusti 2026
Omdöme utan inbjudan
Svar från CLOUD NINE
Hi Ash, we're so happy to hear that our team was able to assist you quickly after your straightener took an unexpected tumble! It's wonderful that we could help you get a new one so swiftly. We appreciate your kind words. Cloud Nine x
Svar från CLOUD NINE
Hi Courtney, thank you for sharing your 5* feedback. Cloud Nine x
Best products
Great sales make the items more affordable, however they are worth every cent & then some!
17 augusti 2026
Svar från CLOUD NINE
Hi, thank you for sharing this fantastic feedback. We're so glad to hear you find our items value for money and we appreciate your kind words. Cloud Nine x
Absolutely love this product
Absolutely love this product, halves the time to straighten my hair and leaves it feeling soft and silky, so happy with my purchase!
19 augusti 2026
Svar från CLOUD NINE
Hi Michaela, thank you for your wonderful 5* review! We're so happy to hear that our product halves the time it takes to straighten your hair and leaves it feeling soft and silky. Cloud Nine x
Absolutely love the straightener…
Absolutely love the straightener especially the quick heat up and the 30second safety switch off.
The hair dryer is nice, easy to use. The only hicup I've had is the placement of the switches on the handle. I have to be careful not to accidently press them when in use.
31 augusti 2026
Svar från CLOUD NINE
Hi Tracey, thank you for taking the time to share your feedback. We're so happy to hear you love the straightener's quick heat-up and safety switch-off! We appreciate your feedback regarding the hair dryer's switch placement and understand how that can be a minor inconvenience. We will certainly consider this for future designs. Cloud Nine x
Good delivery time & love that I got…
Good delivery time & love that I got the heat brush for free.
Would definitely recommend the hair straightener.
24 augusti 2026
Svar från CLOUD NINE
Hi Amy, thank you for sharing your fantastic 5* review! We're so happy to hear that you're pleased with the delivery time and that you love the Hot Air Brush. We're also delighted that you would recommend the hair straightener! Cloud Nine x
Very happy with my purchase
Very happy with my purchase! The Cloud Nine straightener itself is absolutely beautiful — smooth, seamless and works amazingly. I’m really happy with the quality and results!
The only thing I found a little tricky was the instructions for the extended warranty process, which could definitely be made a little clearer and easier to follow.
I was also slightly disappointed to see that the following week a better combo deal was released, including a free hot air brush, rather than the standard paddle brush that came with my purchase. I would have much preferred the hot air brush!
Overall though, I’m extremely happy with the straightener and would definitely recommend it. ❤️
24 augusti 2026
Svar från CLOUD NINE
Thank you for taking the time to share your 5* review. We are so happy to hear how much you love your new Wide Iron and the amazing results you're achieving! We also appreciate you bringing the warranty instructions to our attention. All products purcased directly from Cloud Nine are automatically registered for the warranty including the 1-Year Upgraded Warranty. We are always looking for ways to improve our customer experience, and your feedback on making them clearer is incredibly valuable. We will certainly review this process.
Cloud Nine x
Svar från CLOUD NINE
Thank you Beck for sharing your 5* review. We're so glad to hear your order arrived quickly! We appreciate your kind words.
Cloud Nine x
Good communication between sales team…
Good communication between sales team and myself very fast with deliveries and my hair & I just love the dryer, dry's quick.
The straightener leaves your as straight as it should unlike other straightener's I've had you pay for what you get value for money.
The rods I'm yet to try, I'm sure they will be great as they are cloud nine. I wont buy anything else.
12 augusti 2026
Svar från CLOUD NINE
Thank you Chris for sharing your 5* review. We are so happy to hear that our sales team provided excellent communication and that you're enjoying your new dryer and straightener! We appreciate your kind words about the quality and value of our products.
Cloud Nine x
Love my new straightener!
Finally upgraded from my old GHD, csn finally curl and wave my bob. Love love love!
17 augusti 2026
Svar från CLOUD NINE
Hi Ashleigh, thank you for your feedback. We're delighted to hear you're loving your new styler and can now achieve those perfect curls and waves! We appreciate your wonderful feedback. Cloud Nine x
My experience with cloud nine has been…
My experience with cloud nine has been very poor. I purchased an item on 16th August and still don’t have it. Auspost brought it to my door on the 19th August (I was out) and then took it to an unnamed sorting centre. I reached out to cloud nine to help (email only - no other way to contact) and they told me they would look into it and provide me with updates. No update was given and instead they emailed me a few days later saying they were going to close the case. In the intervening time I spent hours on the phone with Auspost discovering that my item is in lost and found and can take up to 5 weeks to get to me! Cloud nine have $400 of my money and I have no item and they still have not contacted me with anything useful. I work in retail myself and this is a far cry from the service my company offers its customers.
17 augusti 2026
Svar från CLOUD NINE
Hello Elizabeth, we sincerely regret the significant frustration and inconvenience you have experienced with your recent purchase and the subsequent delivery issues. We understand how disappointing it is to not receive your item, especially after such a long wait and the effort you've put into tracking it down. We can see that our Customer Experience Team are aware of your issue, and are working with Australia Post to have this resolved and we appreciate your continued patience. Your feedback is appreciated, and we would like to assure you that we are continuously reviewing our internal processes to ensure that such situations are handled with the diligence and follow-through our customers deserve. Cloud Nine x
Who are you?
Who are you? I have not purchased anything from you but have unauthorized transactions from you to the value of $700. Who gave you authority to take my money?
1 september 2026
Omdöme utan inbjudan
Svar från CLOUD NINE
Hi, we are very sorry to hear this. If you have any queries regarding a payment please reach out to our Customer Experience Team at au-info@cloudninehair.com and they will be happy to help you. Cloud Nine x
love it!!
Absolutely love it. It glides on my hair, doesn’t snatch it. It’s the 2nd cloudnine I have purchased. Highly recommend!!
17 augusti 2026
Svar från CLOUD NINE
Hi Claire, thank you for your fantastic 5-star review! We are so happy to hear that you love your Cloud Nine and that it glides through your hair effortlessly. It's wonderful to know you highly recommend it! Cloud Nine x
Fast easy simple to order and complete…
Fast easy simple to order and complete purchase
Great detail to the product
Great information about the purchase Quick simple and effortless
Thanks Cloud nine
17 augusti 2026
Svar från CLOUD NINE
Hi Christine, thank you for your fantastic 5* review! We are so happy to hear that your ordering experience was fast, easy, and effortless, and that you appreciated the product details and information. Cloud Nine x
Svar från CLOUD NINE
Hi Suzanne, thank you so much for your 5* feedback! Cloud Nine x
Svar från CLOUD NINE
Hi Louise, thank you for sharing your feedback. We're so happy to hear you had such a positive experience with us! It's wonderful to know you found our product great and our site easy to navigate. Cloud Nine x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.