I’ve been using London Lash Pro products for around 10 years now, and I can honestly say I’m extremely happy with everything they offer. The quality of the products is consistently amazing, which... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I absolutely love all London Lash products! I have used this brand for 5+ years and have never had any issues! Such high quality products for affordable prices! My current favourite products are Mayfa... Se mer
Företaget har svarat
I use Soho wax for body treatments, hot zones, and facial waxing, and I’m really impressed with the results. The wax works very cleanly and precisely, leaving the skin smooth with minimal residue.... Se mer
Företaget har svarat
I’ve been working with London Lash for many years, and I’ve always been impressed with the consistent quality of their products. This is definitely a brand I would recommend to everyone in the industr... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av skönhetsprodukter
- Skönhetssalong
- Skönhetsartiklar
- Hårförlängningsfrisör
- Hälsa- och skönhetsbutik
- Nagelsalong
Om London Lash
Skrivet av företaget
London Lash is the leading supplier of eyelash extension supplies in the U.K. and EU, providing high-quality professional eyelash extension products to technicians all over the world. With over 10 years of experience, we are the industry leaders, well-known for providing the best quality products and an excellent knowledge base to support lash stylists of all levels.
Developed by Lash Technicians for Lash Technicians, lashes are always on our minds. We eat, breathe and sleep lashes to ensure our passion is paramount in all we do. Whether you are speaking to our team via email, on the phone or through social media, we pride ourselves on our in-depth knowledge and second-to-none expertise. All of our friendly Customer Service agents are fully trained in Classic & Volume lash extensions, Brow lamination, Brow Henna and Lash Lift. Our team have over 10 years of combined experience in the Lash Industry and beauty sector and we're passionate about providing the best support possible to all London Lash customers.
Kontaktuppgifter
Storbritannien
- info@londonlashpro.com
- www.londonlashpro.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’ve been using London Lash Pro…
I’ve been using London Lash Pro products for around 10 years now, and I can honestly say I’m extremely happy with everything they offer. The quality of the products is consistently amazing, which keeps both me and my clients very satisfied.
Delivery has always been reliable and on time. On the rare occasions when I’ve had any issues, their customer service team handled everything quickly and efficiently, which I really appreciate.
Overall, I highly recommend London Lash Pro to anyone in the industry. Great quality, excellent customer service, and consistently happy clients — you really can’t go wrong. ♥️♥️♥️
20 april 2026
Omdöme utan inbjudan
Svar från London Lash
Hello Axinia,
Thank you so much for your kind words! It truly means the world to us to hear that our products have consistently met your expectations and helped keep your clients happy.
We’re especially glad to know that our customer service team has been able to support you whenever needed — providing a smooth and reliable experience is always our top priority.
Your recommendation means so much to us, and we’re incredibly grateful for your continued trust and support. We look forward to being part of your lash journey for many more years to come! ♥️
Kind regards,
London Lash team x
My favourite lash brand!
I absolutely love all London Lash products! I have used this brand for 5+ years and have never had any issues! Such high quality products for affordable prices! My current favourite products are Mayfair Mink in 0.15,0.07 and 0.05, Sugar Glaze Glue, the pretreatment bundle and the narrow pre-made fans! Every time I shop with London Lash it’s such pleasant experience the staff cannot be more helpful and the website is super easy to navigate. Delivery is always super fast and you can even collect if you are local which is super helpful for forgetful lash artists like myself, who need products the next day! I will never shop anywhere else. This company accommodates for all types of lash artists from beginners to advanced! The product range is so wide that you really don’t need to shop anywhere else!
17 april 2026
Omdöme utan inbjudan
Svar från London Lash
Hello lovely,
Thank you so much for your incredible feedback 💖
We’re so happy to hear that you’ve been loving our products for so many years — your continued support truly means so much to us! It’s amazing to know you’ve had such a positive experience across everything from our products to delivery and customer service ✨
We love that you feel supported at every stage of your lash journey — that’s exactly what we aim for!
Thank you again for your loyalty, we’re so grateful to have you as part of the London Lash family 💕
Kind regards,
London Lash Team
Impressed!
I’ve been working with London Lash for many years, and I’ve always been impressed with the consistent quality of their products. This is definitely a brand I would recommend to everyone in the industry. My personal favourites are Flexie Glue, the Protein Remover Pads, the Sugar Glaze adhesive, and the new Kensington Collection – all of them perform beautifully and deliver reliable results every time.
16 april 2026
Omdöme utan inbjudan
Svar från London Lash
Hello lovely,
Thank you so much for your kind words 💖
We’re absolutely thrilled to hear that you’ve had such a positive experience with us over the years — your continued support truly means the world. It’s amazing to know that our products have been delivering the consistency and performance you expect.
Thank you again for your recommendation — we’re so grateful to have you as part of the London Lash family.
Kind regards,
London Lash Team x
Terrible
Terrible! Do not shop with them unless you want to miss out on clients due to them taking 2 weeks to deliver a parcel. They then sent me out a replacement parcel with next day delivery only for me to have to cancel a further 4 clients because once again my parcel has NOT arrived. So far I’ve missed out on £400 worth of clients because I chose to shop with them.
15 april 2026
Omdöme utan inbjudan
Svar från London Lash
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been, especially with the impact on your clients.
This is absolutely not the level of service we aim to provide. We can see that your original parcel was unfortunately lost in transit, and a replacement was arranged immediately on a next working day service with a different carrier to resolve this as quickly as possible.
We understand that there has been a further issue with the delivery, which we are currently investigating with the courier as a priority.
We have already reached out to you directly to resolve this without any further delay and to offer an immediate solution, and we remain on hand to support you. 🤍
Please do get back to us so we can ensure this is fully resolved for you.
LLP X
Great service!
19 mars 2026
Omdöme utan inbjudan
Svar från London Lash
Thank you so much for your 5⭐ review! 😊
We’re really glad to hear you had a great experience with our service, it truly means a lot to us 💛
LLP xx
Svar från London Lash
Hello Elena
Thank you so much for your lovely review! 💛
We’re so happy to hear you enjoyed the fast service and found our products great quality at good prices. Your support means the world to us!
Can’t wait to see you back soon. ✨
The London Lash Team xx
Service client très réactif
Service client très réactif, lors d’une inquiétude ou des questions.
J’apprécie le service et le geste de trouver rapidement des solutions.
Merci
31 mars 2026
Omdöme utan inbjudan
Svar från London Lash
Bonjour,
Merci beaucoup pour votre gentil retour ! 💛
Nous sommes ravis d’apprendre que notre service client a pu vous aider rapidement et que vous avez apprécié nos solutions. Vos mots nous font très plaisir et nous motivent à continuer à offrir le meilleur service possible.
Au plaisir de vous accompagner à nouveau !
Cordialement,
LLP x
always super fast service and perfect…
always super fast service and perfect products. I love their lashes. top quality
18 juni 2025
Svar från London Lash
Hi!
Thank you so much for your amazing 5-star review! 😍 We’re so happy to hear that you love our lashes and that you’re enjoying our fast service and top-quality products ✨ It truly means the world to us to know we’re meeting your expectations!
LLP X 💖
Great lashes
Great lashes! The best I have ever used. I love that I can get any curl and love that the lashes are all premium quality. I also like the variety from pre made to single lashes.
26 mars 2026
Omdöme utan inbjudan
Svar från London Lash
Hi!
Thank you so much for your amazing 5-star review! 😍 We’re thrilled to hear that you love our lashes and that the variety, premium quality, and range of curls are everything you were looking for ✨ It means so much to us to know our products are helping you create beautiful results!
LLP X 💖
Unfortunately
Unfortunately, I had a very disappointing experience with this product. I purchased a large number of Easy Fan lashes during a sale, but the quality was extremely poor. Almost all of the lashes came off the strip and were unusable, making them very difficult to work with.
I have been buying from this brand for over a year and a half, which makes this even more disappointing. Sadly, this experience has changed my opinion, and I will not be purchasing from this brand again
12 januari 2026
Svar från London Lash
Hello,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointing this was for you 💔
As a long-time customer of London Lash, your feedback means a lot to us, and it’s especially upsetting to hear that the Easy Fan lashes did not meet the quality you’ve come to expect. This is certainly not the experience we want for our clients.
Issues such as lashes coming off the strip are not typical, and we would really appreciate the opportunity to look into this further with our quality team. So we have now reached out to you via email so that we can properly investigate and work towards a suitable resolution for you.
We truly value your support over the past year and a half and want to make this right.
Kind regards,
Team London Lash 💖
Svar från London Lash
Hi Alina,
Thank you so much for your wonderful 5-star review! 💖 We’re so happy to hear that you’re pleased with the quality of our products ✨
LLP X
Cliente depuis de nombreuses années
Cliente depuis de nombreuses années, London LASH est toujours d’une qualité irréprochable. Je recommande chaleureusement leur site pour se fournir. Merci à toute l’équipe ! 💓 Alizé
27 november 2025
Svar från London Lash
Bonjour Alizé,
Merci beaucoup pour votre magnifique avis 5 étoiles ! 💖 Nous sommes ravis d’apprendre que vous êtes cliente depuis de nombreuses années et que nos produits continuent de répondre à vos attentes 😍 Votre recommandation chaleureuse signifie énormément pour toute l’équipe ✨
LLP X
Used London lash since I trained with…
Used London lash since I trained with them back in 2018! Absolutely amazing customer service. If I have any issues at all they are always so happy to help. Weronika being the best always sorting out anything I need help with. Thanks again x
3 mars 2026
Omdöme utan inbjudan
Svar från London Lash
Hi Jade,
Thank you so much for your amazing 5-star review! 💖 We’re thrilled to hear you’ve been with London Lash since 2018 and that our customer service continues to support you so well 😍 We’ll be sure to pass your lovely feedback on to Weronika — she’ll be delighted to hear it! ✨
Thank you for your continued trust 💕
LLP X
Svar från London Lash
Hi Amanda,
Thank you so much for your wonderful 5-star review! 🖤 We’re thrilled to hear you’re happy with both our customer service and our products — your support truly means the world to us ✨
LLP X
Svar från London Lash
Hi Lovely,
Thank you so much for your lovely 5-star review! 🖤 We’re thrilled to hear that you’re happy with your second purchase and can’t wait to welcome you back for your next order ✨
LLP X
Absolutely love there tweezers
Absolutely love there tweezers, highly recommend
23 februari 2026
Omdöme utan inbjudan
Svar från London Lash
Hi Simone,
Thank you so much for your lovely 5-star review! 💕 We’re thrilled to hear you absolutely love our tweezers and that you’d recommend them — your support means the world to us 😍✨
LLP X
Great products and customer service
Great products and customer service. Definitely will buy again.
10 februari 2026
Svar från London Lash
Hi Iza,
Thank you so much for your lovely 5-star review! 🖤 We’re thrilled to hear you’re happy with both our products and customer service — we can’t wait to welcome you back for your next order! ✨
LLP X
Dreadful customer service,
Love the products but I’ve had issues with delivery and I’ve been over charged where by payments have come out twice. I’ve sent about 4 emails now and have been ignored.
**Edit after receiving the below reply… I also contacted them on social media platforms and was ignored. Their below email states they’ve emailed me direct after reviewing this review…. They have not emailed me!
11 februari 2026
Svar från London Lash
Hi Clare,
Thank you for taking the time to update your review. We’re sorry to hear that you still feel this way.
As mentioned previously, we investigated this matter carefully and can confirm that no duplicate charges were taken by us. In some cases, banks may temporarily place an authorisation hold when a transaction is processed. This can appear as an additional pending charge but is not collected by the merchant and is typically released automatically by the bank after a short period.
We also attempted to contact you several times following your review, including via email and WhatsApp, but unfortunately did not receive a response. Without being able to connect with you directly, we have been unable to investigate your delivery concerns further or provide the support we always aim to offer.
Providing excellent customer service is extremely important to us, and we always do our best to support and resolve any issues our customers may experience.
If you are still happy to do so, we would really appreciate you getting back in touch via any of the channels we previously used so that we can look into this further for you.
Kind regards,
LLP 🤍
Svar från London Lash
Hello Dayle,
We're happy to hear that you had a great experience with our items, postage speed, and prices. Thank you for your positive feedback!
LLP X
Poor delivery service after a week still not received the parcel and paid for next day.
Poor delivery service
10 februari 2026
Svar från London Lash
Hello Otto,
Thank you for your review and for sharing your experience with us. We are very sorry for the inconvenience caused. 💖
We would like to kindly clarify that the delivery service selected and paid for with your order is our 2–3 working day delivery service.
We can see that a delivery attempt was made by the courier, but unfortunately, you were not available at the time. We also see that you requested the parcel to be redirected to a parcel shop, which has now been actioned by the courier. Your order is currently awaiting collection at the selected parcel shop.
We sincerely apologise for any frustration this has caused and appreciate your patience. Please don’t hesitate to reach out if there’s anything further we can assist you with 🥰
LLP X
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.