My cloud nine hair straightener recently stopped working after a few years of use. I absolutely loved it and had been my favourite styling tool to date. I reached out to customer service to see if the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Unfortunately my wide iron pro stopped working after 2 years, but thanks to a good warranty and excellent service, I've just received my replacement and I'm really impressed how smooth the process w... Se mer
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Excellent product & service, quick delivery. The straighteners are way better quality than the ghds I’ve had in the past and definitely seem to do do less damage, wish I’d bought these years ago!
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Used Cloud Nine straighteners for a few years now and bought family them as presents. Highly recommend as you can alter the temperature and they do not burn your hair. Used on thick and thin hair an... Se mer
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Företagsinformation
- Butik med hårprodukter
- Leverantör av skönhetsprodukter
- Skönhetsartiklar
- Elektronikbutik
- Reparation av hushållsapparater
Om CLOUD NINE
Skrivet av företaget
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Kontaktuppgifter
Storbritannien
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Utmärkt
3 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
LIES & FRAUD!
LIES & FRAUD!
Anything to suck more money from you.
I am fine overpaying for good quality if it is my decision but not being force after ordering.
Using safety recalls to upsell products is just disgusting.
8 april 2026
Svar från CLOUD NINE
We’re sorry to hear about your disappointment. Our Customer Experience Team has already been in touch to support you with your enquiry. Cloud Nine
Love the colour and works well
It is a great colour and works well.
I did think it was going to be made out of a better material, it is super light which is great. The brush and comb are good but again the material used doesn’t feel like quality as I think it might be plastic
7 april 2026
Svar från CLOUD NINE
Thanks for the review! Glad to hear that you like your new products! Cloud Nine x
Best straightening iron I’ve ever used
Best straightening iron I’ve ever used. Gets my hair (normally wavy and frizzy) dead straight after only one pass.
7 april 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're loving your new Touch Iron! Cloud Nine x
Cannot thank this company enough for…
Cannot thank this company enough for their honesty and super fast help. Honoured a faulty item, turn around was super fast. Very responsive A++++
Best products
7 april 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to that our Customer Experience Team were able to help! Cloud Nine x
Great product!
Fast shipping, great communication and best straightener I have ever had!
7 april 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
I have had a GHD for past 15 years and…
I have had a GHD for past 15 years and my only regret in life is not having a Cloud 9 Instead. Super happy with the wide tong for bouncy big curls that look beautiful brushed out.
7 april 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Svar från CLOUD NINE
Thank you for your feedback. We’re glad to hear you found the service easy and had a good experience. Cloud Nine
Love dealing with Cloud Nine
Love dealing with Cloud Nine. There products are amazing & so is there customer service
2 april 2026
Svar från CLOUD NINE
Thank you for your kind words. We’re delighted to hear that you love dealing with Cloud Nine and that you’re happy with both our products and our Customer Experience Team. Cloud Nine
I’m extremely disappointed with this…
I’m extremely disappointed with this purchase. I bought this item on 29 December 2025 as a gift, and when I opened it, the display was already scratched/damaged. It’s honestly embarrassing to give something like this as a present.
It doesn’t feel like a brand-new product at all — it actually looks like a used item. Very poor quality control. Unfortunately, I didn’t have time to return it since I needed it for New Year, which made the situation even worse.
Overall, a very bad experience. I would not recommend buying this product.
17 december 2025
Svar från CLOUD NINE
Thank you for taking the time to share your experience. Our products have a protective film over the LED panel, which can be carefully peeled off. In some cases, it can be quite difficult to spot.
I can see that our Customer Experience Team has already been in contact with you to support your enquiry. Cloud Nine
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Excellent to deal with and love my…
Excellent to deal with and love my product very much.
26 mars 2026
Svar från CLOUD NINE
Thank you for your 5* review. We’re delighted to hear that your new Contouring Wide Iron meets your expectations. Cloud Nine
This is the greatest hair tool I've…
This is the greatest hair tool I've ever bought. My hairdresser recommended Cloud Nine and I'm so glad she did. Though maybe I don't need her as much anymore. First time my hair looks as good as when she does it.
27 mars 2026
Svar från CLOUD NINE
Thank you for your kind words. We’re thrilled to hear that you’re loving your new Wide Iron and achieving salon-quality results at home. Cloud Nine
It's not the company itself.
It's not the company itself.
The hair straightner has already stopped vibrating after 4 uses.
26 mars 2026
Svar från CLOUD NINE
Thank you for taking the time to share your experience. Revive Mode can be easily switched off if preferred. Our Customer Experience Team has already been in touch with you to provide further assistance and support with this matter. Cloud Nine
I was given an voucher towards another…
I was given an voucher towards another purchase from Cloud 9 and didn't realise it had an expiry date...however customer care gave me an extra week to order my item, and use the Voucher, now that's good business!
26 mars 2026
Svar från CLOUD NINE
Thanks for the glowing 5* review! Glad to hear that our Customer Experience team were able to help you! Cloud Nine x
Easy to navigate
Easy to navigate. So many different choices. The survey to choose your product and heat settings is helpful.
Fast delivery. Parcel in great condition
5 februari 2026
Svar från CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Svar från CLOUD NINE
Thank you for your fantastic feedback! We’re delighted to hear that you had a great experience with our Customer Experience Team. Cloud Nine
Great shipping times
Great shipping times, easy checkout. Items were really well packaged.
30 mars 2026
Svar från CLOUD NINE
We're happy to hear that you had a positive experience with our fast shipping, simple checkout, and careful packaging. Cloud Nine x
Have thick hair? Definitely recommend!
Nothing was working on my hair and I thought nothing would until I bought this Cloud9 Straightener. Seriously, a miracle for very coarse, stubborn hair that refuses to straighten. It's definitely the best purchase I've done
30 mars 2026
Svar från CLOUD NINE
We're happy to hear that our straightener worked wonders on your hair. Thank you for leaving this review with us. Cloud Nine x
I would give 5 stars because it works…
I would give 5 stars because it works so well, but why does it need to vibrate!
23 mars 2026
Svar från CLOUD NINE
Hi Tanith, thank you for sharing your feedback. The vibration on your iron is our Revive Mode feature which helps to protect your hair health by reducing the amount of direct heat contact. If you'd prefer to use your iron without this feature, you can turn it off with just a quick press to the power button. Cloud Nine x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.