CLEVO Computer Omdömen 295

Good seller.
The articles arrive quickly, fully compliant with the order & well packaged.
Thank you.

Schnelle, kompetente und freundliche Beratung, schelle Lieferung.

I recently had the unfortunate experience of dealing with CLEVO Computer, and I must say that it was nothing short of a nightmare. My encounter with this company left me extremely disappointed and frustrated, primarily due to their abysmal customer service.

Order Number: 33963

I placed an order with CLEVO Computer, Order Number 33963, which initially seemed promising. However, the problems started when I realized that the product I ordered was not suitable for my needs, and the delivery costs were significantly higher than anticipated.

Lack of Communication

My attempts to communicate with CLEVO Computer regarding a refund were met with silence. I reached out to them via email and WhatsApp multiple times, but they completely ignored my requests for assistance. The lack of communication is, in my opinion, unacceptable and reflects a severe disregard for customer concerns.

Refund Delay

As a customer, I understand that processing refunds can take time, but the complete lack of acknowledgment and updates from CLEVO Computer was highly frustrating. It gave me the impression that they are not committed to resolving customer issues promptly.

Overall Experience

My overall experience with CLEVO Computer has been incredibly negative. From the initial purchase to the attempted refund, the lack of communication and customer support has left a sour taste in my mouth. I had hoped for a more professional and customer-oriented approach from a reputable company, but unfortunately, that was not the case.

I strongly advise potential customers to exercise caution when dealing with CLEVO Computer. Based on my experience, their customer service and communication are severely lacking, and this can lead to significant frustration and inconvenience.

Conclusion

In conclusion, my experience with CLEVO Computer was marred by their poor customer service, lack of communication, and delays in processing refunds. As a customer, I felt undervalued and ignored throughout this ordeal. I hope that CLEVO Computer takes customer feedback seriously and works towards improving their service standards in the future.

I ordered and paid a laptop the 3/08/2023 over 2000 Euro. After the time to deliver was expired I tried to reach the company (1 E-mail, 1 by form and 2 by phone calls), they were all ignored. I decided to close the contract the 29/08/2023, with this communication they started to answer. After an exchange of E-Mail (via form) in which the company tried to convince me to not cancel with "gift", "discount", and "upgrades, I decided to cancel anyway, because I did not have any thrust. Up to now 15 September, they are still retaining the money. Terrible experience and disregard for the client

Experience désastreuse, je demande mon remboursement pour un ordinateur acheté pour plus de 2600€ début Août, que je n'ai jamais reçu depuis. Nous sommes en Septembre.

Je souhaite me faire rembourser immédiatement.

Si vous comptiez commander un ordinateur sur ce site web, vous pouvez oublier : service client inexistant, ne répondent pas aux messages sur leur adresse mail.

J'exige mon remboursement immédiat de ma commande, dès maintenant. Je vous ai envoyé mes informations en message privé.

ARNAQUE, ne commandez pas ici.

Great service! Top!

I've ordered a laptop on 20th July and I paid on the same day with bank transfer. I also sent a proof of transfer from my bank immediately to which they replied "Thank you".
After a week I asked if everything is OK, because I saw no change on my order, to which they asked for a payment confirmation AGAIN. I sent them the payment confirmation again. And this was the last time I heard from them.
Since then, I tried to contact them multiple times via email and phone, but all my attempts were ignored.
At the moment it looks to me, I got scammed out of more than 1700 EUR and will probably have to pursue legal action to get my money back.

Please avoid this seller, if you don't want drama in your life.

P.S.: Note that even when they did reply to my emails, it usually took them days. I never managed to get my call through, even though I tried during their official support hours as stated on the website.

I ordered laptop in the beginning of Aug 2023 22 14 days latter after numerous attempts to contact them I wrote to Clevo Taiwan apparently this had some effect because they updated (at 4am German time) the order status to paid and in progress.

It's been a week since then and they continue to ignore any attempt to contact them. They even reported my only WhatsApp message and as result I got banned from WhatsApp for 24 hours.

I intend to wait one more week before starting legal actions to get my money back.

It took 11 days to process the order! For some time I thought I was being scammed. I'll change the rating once I receive the laptop I bought.

Mon Pc Aurore N15R etait devenu inutilisable. Il fallait remplacer le module Top Case 6-39-N15Z2 les charnieres ne pouvant plus se visser dans la plasturgie.
J'ai trouvé mon bonheur sur ce site Allemand.
J'ai commandé la piéce que j'ai reçu rapidement. J'aurais souhaité la couleur rouge, elle etait pas disponible, j'ai donc pris une couleur grise. Pour la remplacer, il faut etre minutieux et methodique.
Mon Pc fonctionne a nouveau, et j'en suis ravis

The products are good. However, communications with the company are very poor.

Great service,fast and clean.thanks for the gummy bears given as gift in the box :)

I liked that I got fast responses. I disliked how these responses were leveled at me. I asked for a small instruction as to how to go about replacing the keyboard. None was given.

Die Tastatur, die ich bestellt habe, passt perfekt zu meinem Laptop. Sie integriert sich nahtlos mit dem Gerät und funktioniert einwandfrei.

Initially small problem with the bank transfer. Quick response and then the notebook was delivered quickly. The notebook corresponds to the description. Top service. I will recommend to others.
I can not find a way to update firmware at the moment, but that's another matter.

Sehr gute Kommunikation. Guter eBayer. Gerne wieder.

TLDR: Habe einen Laptop gekauft und zurückgeschickt. Die Rückzahlung wurde bis kurz vor Einleitung eines Gerichtsverfahrens nicht durchgeführt.

Erstmal das Positive:
- Reibungsloser Bestellvorgang
- Schneller Versand
- Laptop kam mit kostenlosem RAM-Upgrade

Nun hat der Laptop meinen Anforderungen nicht genügt, worauf ich den Kauf innerhalb der Frist widerrufen und ohne Gebrauchsspuren zurückgeschickt habe. Der Erhalt der Retoure wurde bestätigt, danach hat CLEVO Computer auf keine meiner Kontaktversuche geantwortet.

Am letzten Tag, bevor ich ein gerichtliches Mahnverfahren eingeleitet hätte, kam das Geld zurück und eine Entschuldigungsmail:

"Es tut mir aufrichtig leid, dass es zu einer Verzögerung bei Ihrer Rückerstattung kam. Die unvorhergesehenen Umstände haben unsere Prozesse beeinträchtigt."

Ich finde es unwahrscheinlich, dass ein normal agierendes Unternehmen sämtliche Kontaktversuche versehentlich ignoriert.

Hier der komplette Verlauf:
22.04.2023: Bestellung
24.04.2023: Erhalt der Ware
05.05.2023: Widerruf per Email
05.05.2023: Bestätigung des Erhalts des Widerrufs, per Email
09.05.2023: Bestätigung des Erhalts der Rücksendung, per Email
22.05.2023: Erinnerungsmail zur Rückzahlung
30.05.2023: Erfolglose Anrufversuche zwischen 12 und 15 Uhr
31.05.2023: Erfolglose Anrufversuche zwischen 12 und 15 Uhr
01.06.2023: Schriftliche 1. Mahnung per Einwurf-Einschreiben mit Zahlungsziel 12.06.2023
14.06.2023: Schriftliche 2. Mahnung per Einwurf-Einschreiben mit Zahlungsziel 30.06.2023
30.06.2023: Erhalt der Entschuldigungsmail und Rücküberweisung

Was mich am meisten belastet hat war die Aussicht, mich demnächst mit Anwalt und Gericht beschäftigen zu müssen. Auch der Zeitaufwand für Kontaktversuche und Mahnungen ist nicht zu unterschätzen, wenn man darin keine Übung hat.