James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Follow through was done promptly ie switchboard to engineer - engineer did what he said ie phoned and rephoned to make contact as promised - Excellent talk through over the phone to instruct hom... Se mer
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Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026. I gave a great 5 star rating because the visit was so good. I had a very pleasent phone call to say our Fire service... Se mer
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Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... Se mer
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Företagsinformation
- Installation av säkerhetssystem
- Leverantör av brandlarm
- Leverantör av brandskyddsutrustning
- Butik med säkerhetsutrustning
- Vaktbolag
Skrivet av företaget
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Kontaktuppgifter
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Storbritannien
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A friendly and efficient service was…
A friendly and efficient service was provided by Chubb's engineer.
11 juli 2026
Svar från Chubb Fire & Security UK
Dear Mr McDonald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Svar från Chubb Fire & Security UK
Dear Jane Hunter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professional & friendly engineer.
11 juli 2026
Svar från Chubb Fire & Security UK
Dear Mr & Mrs Hobley,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer arrived promptly and corrected…
Engineer arrived promptly and corrected the problem.
9 juli 2026
Svar från Chubb Fire & Security UK
Dear Lewis,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Timothy as usual was extremely helpful
Timothy as usual was extremely helpful. It is always a pleasure to see him.
Astrid Baxter
11 juli 2026
Svar från Chubb Fire & Security UK
Dear Mrs Astrid Baxter,
Thank you for your wonderful review for Timothy! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Had more problems with Chubb alarms in…
Had more problems with Chubb alarms in two years than others company’s in 15 years
11 juli 2026
Svar från Chubb Fire & Security UK
Dear Valued customer,
We are very sorry to hear that your overall experience
with us has been poor. This does not reflect our values and how we view our customers.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best wishes,
The Chubb Fire and Security Team
Svar från Chubb Fire & Security UK
Dear Mr Adrian Hook,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Good time keeping
Good time keeping
Excellent product knowledge when questioned on on going alterations to our building re repositioning af extinguishers
10 juli 2026
Svar från Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I am very satisfied with the work of…
I am very satisfied with the work of Chubb and have every confidence in their expertise.
9 juli 2026
Svar från Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Svar från Chubb Fire & Security UK
Dear Mike,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Simon is a great technician
Simon is a great technician – very efficient and considerate and really helpful.
10 juli 2026
Svar från Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for Simon! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Peber Sourdough bakery, Cornwall
Unexpected pro visit. Great decision. Thanks Chubb for your service. Peber bakery of Scorrier in Cornwall.
10 juli 2026
Svar från Chubb Fire & Security UK
Dear Ange Canale,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We made a mistake setting our Chubb alarm
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with our panel in house. I added that I had had trouble with my Android Texecom application since it had installed itself an upgrade. The engineer said, that's not my area of competence (I was very grateful for his honesty on that). He rang the Texecom engineer but after several attempts, we couldn't resolve the issue over the phone. Daniel, the Chubb engineer, said he would call out a Chubb Texecom expert, which he did. An engineer arrived the following day, today, fixed the app on my phone and added my husband's phone. Excellent. Very pleased.
9 juli 2026
Svar från Chubb Fire & Security UK
Dear Helen,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you with the app and resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Mike was on time and knows the site
Mike was on time and knows the site. Very thorough and helpful.
10 juli 2026
Svar från Chubb Fire & Security UK
Dear Gilly,
Thank you for your wonderful review for Mike! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Still waiting for the second part of a…
Still waiting for the second part of a 2 part quote.
Engineer did his part on time but the follow up by others is very slow.
3 juli 2026
Svar från Chubb Fire & Security UK
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Svar från Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very efficient service
Very efficient service. The Engineer came within a couple of hours of the call. Clive sorted the problem very efficiently, in extreme heat in the office. Thank you.
10 juli 2026
Omdöme utan inbjudan
Svar från Chubb Fire & Security UK
Dear Nichola,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Friendly ,polite and proffessional
10 juli 2026
Svar från Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Another fantastic service performed by…
Another fantastic service performed by chubb.Simon allwood always does our yearly inspection,and is extremely professional,polite and excellent at his job.I highly recommend this company.
9 juli 2026
Svar från Chubb Fire & Security UK
Dear Lisa Jane Tinker Hardy,
Thank you for your wonderful review for Simon! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Initial response was poor in that the…
Initial response was poor in that the appointment of 9am was so delayed, I had to ask what was happening. We were then 1 hour late - no calls or explanation. My phone call enabled another engineer to call and complete the repair.
This engineer was prompt, efficient and handled the repair very well.
10 juli 2026
Svar från Chubb Fire & Security UK
Dear Brian,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the delay to the appointment. Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
Thank you for bringing this to our attention. If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
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