Booked return flights for two for A$1,051.74. 24 hours later I'm told only the return flight is booked. My flight to Bali has been waitlisted for 10days, with their representative estimating jus... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anna was helpful. Unfortunately the flights we originally booked needed to be changed. Anna contacted us to inform and was as helpful as she could be without making to many changes to our original d... Se mer
Very good service from Anna. My initial booking was met with a lower level service when I first called, and began to doubt the company. Fortunately for CheapFlyShop, when the service customer retu... Se mer
Företaget har svarat
Cheapfyshop was a bit disappointing as they did not confirm every leg of my overseas flight in time for me not to stress. The alternative flights were to expensive to proceed with them. I had to cance... Se mer
Företaget har svarat
4,2
Bra
978 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Anuj's been a really great help
Anuj's been a really great help. He went into details to make an effort to help the customer personally.
So, great help personally from Anuj but the company itself should do little more to help the suffering customer.
16 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Lokendra,
hank you for taking the time to share your feedback.
We are pleased to hear that Anuj was able to assist you personally and took the time to understand the details of your situation. We will certainly share your kind words with him, as recognition from our customers is greatly appreciated by our team.
At the same time, we sincerely appreciate your feedback regarding the overall support provided by the company. We understand that, particularly when a customer is experiencing difficulties, every aspect of the service and communication is important. Your comments have been noted and will be shared with the relevant management team for further review.
Thank you again for recognizing Anuj's efforts and for providing constructive feedback that helps us identify areas where we can improve our customer service.
Best Regards,
Customer Support Department
Scott was very helpful
Scott was very helpful. Easy booking process, thankyou.
16 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you for your kind feedback!
We are delighted to hear that Scott was very helpful and that you found the booking process easy and straightforward. We truly appreciate you taking the time to share your positive experience.
We will be sure to pass your kind words on to Scott. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Great service from Emili
15 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Alan,
Thank you for your kind feedback!
We are delighted to hear that Emili provided you with great service. We truly appreciate you taking the time to share your positive experience, and we will be sure to pass your compliments on to Emili.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
He was very helpful & helped me through…
He was very helpful & helped me through all the booking related issues and made me understand everything. Thank you.
15 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Raisa,
Thank you for taking the time to share your feedback!
We are delighted to hear that our team member was very helpful and guided you through the booking process, taking the time to explain everything clearly and address your concerns.
We truly appreciate your kind words and will make sure your feedback is shared with the relevant team member. Your feedback means a great deal to us and motivates our team to continue providing attentive and helpful service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
He is very nice in explaining all the details.
Scoot, He is very nice in talking. Very calm and explain all the details very gently. All over he is very good in service.
15 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Bhupesh,
Thank you for your wonderful feedback!
We are delighted to hear that Scoot was calm, courteous, and took the time to explain all the details clearly and patiently. It is great to know that you were pleased with the service provided.
We truly appreciate you taking the time to recognize his efforts, and we will be happy to share your kind words with Scoot and the team.
Thank you once again for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Emily is so helpful and kind
14 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you for your kind feedback!
We are delighted to hear that Emily was helpful and kind throughout your experience. We truly appreciate you taking the time to share your positive feedback, and we will be sure to pass your lovely comments on to Emily.
Your feedback is greatly appreciated and encourages our team to continue providing friendly and attentive service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
the girl Emily has done everything …
the girl Emily has done everything that i asked her for
she called me back to confirm
14 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Ian,
Thank you for taking the time to share your feedback!
We are delighted to hear that Emily was attentive to your requirements and followed up with a callback to ensure everything was confirmed. We truly appreciate you recognizing her efforts and commitment to providing helpful service.
We will be sure to share your kind feedback with Emily. Your satisfaction means a great deal to us, and we look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Friendly call agent
6 juli 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Maria,
Thank you for your kind feedback!
We are pleased to hear that you found our call agent friendly and helpful. We truly appreciate you taking the time to share your experience and recognize the service provided by our team.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Customer,
Thank you for your kind feedback!
We are pleased to hear that you received good service from Eloina. We truly appreciate you taking the time to share your experience and will be sure to pass your positive comments on to her.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Hi Emily
Hi Emily
We would like to like to thsk you do much for your assistance today in regards to our request for wheelchairs for me and my wife.
Keep the great positive work and all the best for you
Omar and Amina
13 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you, Omar and Amina, for your wonderful feedback!
We are delighted to hear that Emily was able to assist you with your wheelchair request and provide the support you needed. We truly appreciate you taking the time to recognize her efforts and share such kind words.
We will certainly pass your lovely feedback on to Emily. Your appreciation means a great deal to her and to our entire team.
We wish you both a smooth and comfortable journey, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Kellie,
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience.
We are delighted to hear that Scott was helpful and provided you with excellent service. We will certainly pass along your kind words to Scott, as recognition from our customers is greatly appreciated and motivates our team to continue delivering outstanding service.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
Prompt reply great customer service
Prompt reply great customer service
11 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Stavana,
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that you received a prompt response and excellent customer service. Your positive feedback is greatly appreciated and encourages our team to continue providing efficient and professional assistance to our customers.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
Scott was very helpful and friendly he…
Scott was very helpful and friendly he was fantastic he was very intelligent and knowledgeable about his employment thankyou
10 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Peter,
Thank you for your wonderful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Scott was so helpful, friendly, knowledgeable, and professional throughout your interaction. It is especially pleasing to know that his expertise and approach made a positive impression on you.
We will certainly share your kind words with Scott and recognize his efforts. Feedback like yours is a great encouragement to our team and motivates us to continue providing excellent customer service.
Thank you for choosing CheapFlyShop. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Eliona helped to book my ticket she is…
Eliona helped to book my ticket she is very helpful I will recommend to book your ticket through her.
10 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Falak,
Thank you for your wonderful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Eliona was helpful and provided you with excellent assistance while booking your ticket. We will certainly share your kind words with her, as recognition from our customers is a great encouragement to our team.
Thank you for recommending our service. We truly value your trust and look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
Never buy from this company
Never buy from this company. Even 1* they dont worth it but unfortunatelly I can not remove it. As the other negative 1* review saying here is 100% as it is in the company. Scam. They selling you ticket that they do not have. They do not inform you when you buying that it is restricted as promotional and you will be on waiting list. They do not issue you e tickets and telling urgently to call them. All advicers we talked exeptionally no proffesional, they talk over you explaining that they are helping but at the end they refuse to issue refund saying it is restricted and also you need to wait just before the flight if you want get this promotion price confirmed. Otherwise if you want confirmed e ticket they will tell pay un reasonable prices that you anyway can buy without them in direct airlines page. They absolute scammers. It is very un helpful and not posdible to deal witj them they start hanging up on you and no solution. They create for you problem that will waste your time and money and nerves. Never buy.
9 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Dziuginta,
Dear Customer,
Thank you for sharing your feedback. We sincerely regret to learn that your experience with CheapFlyShop has left you feeling frustrated and dissatisfied. We understand your concerns regarding the fare conditions, ticket confirmation process, communication with our representatives, and your request for a refund.
We would like to clarify that the promotional fares displayed on our website are highly discounted and restricted fares, and their availability is subject to live airline and consolidator inventory. Such fares are not guaranteed until the airline or consolidator successfully confirms and issues the ticket. Accordingly, a payment or booking request does not, by itself, constitute confirmation of an issued airline ticket.
Where a selected promotional fare cannot be immediately confirmed, our travel experts are required to contact the customer to explain the situation and discuss the available options. Depending on the live inventory, customers may either proceed with an available alternative fare, subject to their authorization, or request cancellation where applicable. We do not intend to create inconvenience or uncertainty for our customers, and we regret if the process was not communicated to you clearly.
We also take your comments regarding the conduct and professionalism of our representatives very seriously. Our objective is always to provide clear, respectful, and transparent assistance, and we will review the concerns raised in your feedback with the relevant team.
We respectfully disagree with the characterization of our service as a scam. Our fares are based on available airline and consolidator inventory, and the applicable fare rules and restrictions are presented as part of the booking process. We appreciate that a fare that cannot ultimately be confirmed at the initially displayed price can be frustrating, but this can occur due to the highly dynamic nature of airline inventory and promotional fares.
That said, we are genuinely sorry that your experience did not meet your expectations. We value customer feedback as it helps us identify areas where our communication and service can be improved.
If you would like us to review your specific booking and address any outstanding concern, please contact our customer support team with your booking reference so that the matter can be reviewed based on the actual booking history and actions taken.
Best Regards,
Customer Support Department
Justin was helpful and professional.
Justin was helpful and professional.
8 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Katherine,
Thank you for your kind feedback! We’re delighted to hear that Justin was helpful and professional throughout your experience. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Thankfully to Emily(Sonali) to help me…
Thankfully to Emily(Sonali) to help me with checking,Boarding.and Book seats Really appreciate 🙏🏽
8 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Harpreet,
Thank you so much for your wonderful feedback! We’re delighted to hear that Emily (Sonali) was able to assist you with your check-in, boarding, and seat selection. We truly appreciate you taking the time to recognize her efforts. We’ll be sure to share your kind words with Emily and the team. We look forward to assisting you again on your future travels!
Best Regards,
Customer Support Department
Good communication from Scott
Good communication from Scott, great understanding too my questions and needs
Thank you Scott
8 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Maria,
Thank you for your kind feedback! We’re delighted to hear that Scott communicated clearly and took the time to understand your questions and needs. We truly appreciate you recognizing his efforts and will be sure to share your wonderful feedback with Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Scott was very well spoken and very…
Scott was very well spoken and very helpful and polite. Scott Has a very good phone manor .
8 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Rose,
Thank you for your wonderful feedback! We’re delighted to hear that Scott was polite, helpful, and professional throughout your interaction. It’s especially great to know that you appreciated his communication and phone manner. We truly value your kind words and will be sure to share your feedback with Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Amir,
Thank you for your fantastic feedback! We’re delighted to hear that you had a great experience and were pleased with our service. Your kind words mean a lot to us and motivate our team to continue providing excellent customer service. We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.